Nicole Robinson **** Tristone Falls Ave Apt *A Raleigh, NC. 27616

Cell # 201-***-**** Email: ady3vv@r.postjobfree.com

Objective: Looking for a positon of increasing responsibility as a Patient Scheduler/Office Clerk with emphasis on Administrative Assistant, customer service skills for 8 years.

Ability Summary: 3 years of experience as interacting with the community, enjoy helping others. Assisted with helping the community in finding a home for them and their families. I also have 2 years of working in a Call-Center Environment. Recently have the pleasure of working with Raleigh Housing Department as a Client Intake Specialist.

Previous Education:

Passaic County Community College - Paterson, NJ 2006- 2009

AA Degree in Liberal Arts/Humanities Associates Degree

Education

Lincoln Technical Institute, Paramus, NJ 2/2014-10/2014

Medical Coding & Billing – Candidate for Certified Coding Associate (CCA)

An intensive 9 month-course, 900 hours {720 Instructional and 180 hours of Clinical internship}

CORE COURSES

•Health Information System (Electronic Medical Records – MEDCIN Software)

•Medical Terminology

•Anatomy & Physiology 1 and 2

•Billing and Reimbursement ~ CMS 1500

•(LYTEC & MEDISOFT Software)

International Classifications of Diseases Coding 2 {CPT-4} HCPCS Coding System

Health Administration and Records Management

Nicole Robinson Resume Page 2

Internship Program {180 hrs. at 25-30 hours per week for 6 weeks} 2014

Town and Country Compounding Pharmacy Ridgewood, NJ

Employment History:

Raleigh Housing Authority Raleigh, NC 10/2018-7/2022

Responsible for answering the phones

Customer Service

Assist with mailing In-Take packets to applicants

Responsible for tracking expired Portability paperwork.

Assisted Leased Housing Director with special projects.

Mailed applications on request.

Keyed applications into Encompass system.

Responsible for mailing out correspondence.

Collected documents for tenant’s Recertification.

Scheduled appointments for Recertification.

Created vouchers and moving packets for families.

Created Excel spreadsheets for processed Recertification’s.

NC Mutual Drug Durham, NC 5/2018-8/2018

Scanned and e-filed documents daily

Processed clients applications

Work with Apexus to look up cost of medicines

Separated invoices and Credit Memo’s

Nicole Robinson Resume Page 3

Accentuate Staffing Raleigh, NC 8/2017- 1/2018

Customer Service Representative (First Citizens Bank)

Inbound Call-Center

Submitted claims for Fraud Charges

Customers Account Inquiries

Assisted with Stop Payments/Hard Hold on Accounts

Provided information on Retail/Business Loans

Transferred customer to the appropriate department

Assisted with Online Banking Inquiries

Aerotek Inc. Raleigh, NC. 1/2017-6/2017

Processor Specialist (Trialcard)

Assigned correspondence to patients account via Intranet PLP application

Identified patients account

Created Gemini Tickets for Outbound phone calls

Emailed Universal Claim Forms to specific destination

Reversed checks that were undeliverable to patients

Correct correspondence that was assigned incorrectly

HR Directions (RTI) Raleigh, NC . 1/2016- 12/2016

Data Collection Specialists

Outbound Call-center

Retrieving data from Office Based Doctors, SBD, and Hospitals via phone

Responsible for faxing Authorization Forms to doctors’ offices

Nicole Robinson Resume Page 4

Daily entered ICD-9, ICD-10, CPTs, charges, and insurance payments into a government data base

Abstraction of Medical Records/Hospital Records

Scheduled FedEx pick ups

Town and Country Compounding Pharmacy Ridgewood, NJ. 9/2014-2/2015

Medical Coder/Biller/Data Entry Clerk

Responsible for entering Patient Demographics in PK system

Daily verifications of patients insurance on Emdeon System

Responsible for updating Daily Spreadsheets

Processed patients prescriptions refills

Forward prescriptions to Billing Department

Filed patients Rx on a weekly basis

Collected payment for patients prescriptions and recorded it appropriately

Contacted doctors for Prior Authorizations

Grant Industries Inc. Elmwood Park NJ 1/ 2004 – 1/2013

Administrative Assistant/AR Clerk/Customer Service Representative

Responsible for collections on past due accounts on a weekly basis.

Printed Aged Open Receivables Reports for Managing Team

Recorded daily checks received and prepared Deposit/Deposits and transported Deposits to several banks daily

Researched payments for customers and resolved all misapplied payments.

Listed Expenses for Petty Cash Reimbursements in Excel

Reviewed Credit Applications for new clients and determined Credit Terms.

Assisted in Management of various properties

Nicole Robinson Resume Page 5

Recorded monthly rents from tenants in Excel spread sheet

Recorded specific rents in QuickBooks

Recorded Vendor Payments in QuickBooks and printed Checks

Performed daily Billing and printed Invoices

Schedule Inspection appointments for different Facilities

Responsible for organizing Luncheons and annual Christmas Party

Assisted Human Resource with yearly add-ons/ removals for Insurance Enrollments, as well as New Hires paperwork

Assisted the Controller (CPA) in preparing 1099’s and tax returns.

Organized Accounts Receivable Filing System

Covered Avaya Phone System and appropriately dispatched calls

Typed correspondence for different managers and prepared for mailing.

Assisted the Customer Service Department with entry of Purchase Orders as needed.

Tracked shipments and assisted Shipping Department with Logistics.

Created expense reports for Sales Reps

Mailed correspondence using Pitney Bowes system and responsible for replenishing systems cash balance.

Mailed correspondence via FEDEX, UPS, and DHL

Contact this candidate