Kathleen Vilchis

**** ******** **.

Dallas, Texas 75235

214-***-****

Professional Skills

A qualified professional with strong organizational, managerial, and interpersonal skills. I adapt quickly to any fast-paced environment. A company does not move forward unless the employees help to move it forward by presenting the best that they can always and beyond that.

• Experienced in a high paced office environment.

• Software knowledge: MS Office, Windows 2000 & XP, Microsoft Word.

• Used SABRE and Passkey for making hotel reservations.

• Some Excel, Cobol, and WordPerfect.

• Experience using AS400.

• Experience answering multi-line phone systems.

• Substantial experience in customer service.

Professional Experience

Adecco March 2022 – March 2023

Outreach Agent (CIOX – Remote)

• Outbound calls to assigned medical providers to obtain required medical charts.

• Use call scripts to encourage medical providers to send in charts via fax or mail.

• Respond to questions or concerns from providers offices.

• Follow-up on initial contacts.

• Comply with HIPPA (Health Insurance Portability and Accountability Act) ensuring privacy for patient’s records.

• Log all call transactions into the designated computer software system.

• Meet minimum call volume and quality requirements; adhere to daily and weekly call goals as required.

• Accurate records keeping and data management.

Hilltop Holdings Inc. July 2017 – February 2020

Corporate Receptionist

• Greets and directs visitors and vendors, tracking visitors through the visitor management system.

• Answered incoming phone calls for Hilltop Holdings and their subsidiaries.

• Reserved conference rooms as requested and manage conference room calendars.

• Coordinated catering deliveries for meetings.

• Open requests for janitorial services with the janitorial vendor as needed.

• Validated valet parking tickets and prepared monthly parking report for accounting.

• Ordered office supplies for employees.

• Provided other administrative support for PCB/HTH/NL as requested (i.e., preparing mailers, etc.)

• Submitted work orders to building engineering as requested.

• Coordination and delivery of mail and other deliveries.

• Assisted with board meetings as needed.

U.S. Security Associates December 2012 – January 2017 Administrative Assistant/Corporate Receptionist

• Answered multi-line phone system for corporate office.

• Greeted visitors and produced badges upon entry.

• Maintained monthly visitor/badging reports.

• Kept up with daily emails regarding Wi-Fi accounts needing to be set up or visitors coming in from our HQ in Korea.

• Set up short- and long-term badges for diverse types of visitors coming into the corporate office.

• Reserved and set up conference rooms as needed.

• Responsible for signing FedEx or UPS packages.

• Accepted deliveries for employees from caterers and floral and so forth.

• Performed other duties including faxing, filing, and data entry. Foster & Sear, L.L.P. June 2009 – November 2012

Administrative Assistant

• Answered multi-line phone system.

• Processed data from Excel spreadsheets to be uploaded into Equitrac.

• Filed bankruptcy asbestos claims.

• Processed mailings to claimants.

• Performed other duties including faxing, filing, and data entry. Dallas Market Center August 2006 – April 2009

Market Services Associate

• Assisted buyers with making hotel reservations using SABRE and Passkey along with helping to register them to attend the Market Center.

• Processed registration refunds for qualifying businesses.

• Answered multi-line phone system.

• Relieved front desk receptionist for breaks and lunches.

• During quarterly markets assisted with checking in buyers as well as registering new businesses attending for the first time.

• Performed other duties including faxing, filing, and data entry. ImageNet of Dallas July 2005 – March 2006

Administrative Assistant

• Answered phone for sales reps. Processed accounts payable on a weekly basis.

• Conducted inventory of supplies for the production team.

• Prepared invoices for various firms.

• Processed daily deposits and took them to the bank.

• Greeted visitors and let the sales reps know when they had arrived.

• Responsible for checking in FedEx and UPS packages and distributing them to the proper staff.

• Performed other duties including faxing, filing, and data entry. DSI Document Solutions November 2004 – June 2005

Administrative Assistant

• Responsible for taking orders via telephone, e-mail, and fax.

• Scheduled couriers to pick up and/or deliver orders.

• Assisted with some accounting issues.

• Maintained various spreadsheets for daily reports and logging in daily orders.

• Performed other duties including faxing, filing, and data entry. Corestaff Services April 2004 - August 2004

Administrative Assistant (Temp Position)

• Responsible for all aspects of administrative duties.

• Answered phones, data entry, filing, shipping of confidential information, etc.

• Acting liaison/customer service regarding property management questions with clients. The Empower Network March 2004 - April 2004

Executive Receptionist (Temp Position)

• Relieved front desk receptionist as needed.

• Answered multi-phone line system (Infinity System).

• Greeted clients and let them know when visitors they were expecting came in.

• Responsible for checking in FedEx and UPS packages and distributing them to the proper clients.

• Distributed mail daily.

• Helped set up and clean meeting rooms.

• Scheduled meeting rooms for clients if needed.

• Performed administrative duties for clients such as producing reports or faxing. Education

Skyline Career Development Center, Dallas, TX, High School, May 1991 Brookhaven Community College, Dallas, TX

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