Clint Gerdes

ady3so@r.postjobfree.com

214-***-****

inkedin.com/in/clint-gerdes 2214461ba

SKILLS

Professional Customer Service Skills

Goal and Sales Oriented Strong Communication and Active Listening Skills Excellent Problem

Solving Skills

Collaborative Teamwork Skills

Good Multitasking Skills

EDUCATION

Naaman Forest HighSchool

WORK EXPERIENCE

Mortgage Loan Originator - AmeriSave Mortgage

01/2021 - 01/09/2023, Dallas TX. Remote work

Joined AmeriSave in 2021, Straight into mortgage sales. Exceeded daily sales, call goals, and demonstrated motivation to generate business. Learned how to originate, process, close and follow up with customers to facilitate all steps of the mortgage process. Approved clients for mortgage programs with the ability of using open-ended questions. Originated and processed mortgage loans from online mortgage applications. Responded to customer inquiries regarding loan status and underwriting requirements. Maintained a high level of customer satisfaction and customer service

Guest Experience Manager Trainee / Sales Trainer

MilkShake Concepts - Vidorra

02/2018 - 10/2020, Dallas, TX MilkShake Concepts is an experiential hospitality group responsible for some of Dallas' most influential restaurants and nightlife.

Achievements/Tasks

Joined Vidorra in 2018, promoted to Sales Trainer the same year and then promoted to the MIT program as a Guest Experience Manager in 2020

Created a system for banquet events to insure customer satisfaction and increase manager/employee-communication and organization

Teach sales classes for new and current employees to increase person per average dollar spent, decrease food cost and increase customer retention

Assisted managers in the daily operations of the restaurant, employee pre-shift meetings, table touches, guest complaint resolution and support in all areas of the restaurant when needed Food and Beverage Sales Trainer

Chuys' Tex Mex

03/2015 - 02/2018, Dallas, TX

Joined Chuys' in 2015 promoted to Food and Beverage trainer in 2016 Host orientation classes for new employees and taught sales classes to all employees on how to increase revenue by up-selling food and liquor

Collaborate with management to identify staff training needs and schedule appropriate sessions Retail Store Manager

Mesquite Vapor Lounge

01/2014 - 03/2015, Mesquite, TX

Report on buying trends, customer needs, profits etc Ensure availability of merchandise and services by approving and maintaining inventories Developing store strategies to raise customers’ pool, expand store traffic and optimize profitability Restaurant Corporate Trainer

Cheddars' Scratch Kitchen

02/2013 - 02/2014, Mesquite, TX

Joined Cheddars' in Feb. 2013 promoted to corporate trainer in July of 2013 Hosted new employee orientation and provide training based on the Cheddars' culture Collaborate with management on employee evaluations to identify areas of improvement Key / Front of House Manager

AppleBee's International Inc.

01/2010 - 02/2013, Richardson, Texas

Joined AppleBee's as a host/busboy in 2010, waitstaff in 2011 and then promoted to key/FOH in 2012 Provide support to the front of house management and other employees Preparing restaurant to be opened / closed at the beginning and end of operations