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Customer Service Project Management

Location:
Detroit, MI
Salary:
95000.00
Posted:
August 21, 2023

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Resume:

Rose K. Letwinski

***** ******* *****, **********, ** 48033 586-***-**** ady3r0@r.postjobfree.com

Top performing professional with extensive experience directing and supporting high end OEM’s projects. Developing a strategic approach to corporate procurement, material management, purchasing direct and indirect, services and operations procedures. Supervise and demonstrate talent in budget administration and commitment to quality, site safety and customer satisfaction.

Excellent problem-solving skills and inspectable attention to detail. Core Qualifications

Global Program Management Lean Process Solutions Strategic Vision Product Development/Lifecycle Sales Core Strengths Business Negotiation Poses Strong Interpersonal Skills Project Management Cost Analyst Strategic Planning, Implementation Brand Management Operations Container Management Inventory Management QS9000/TS16949,5S,8D Write SOP’s, SOW’s, Work with Saleforce, CRM, SAP, Quote Works, Goldmine. RPM's. Capital Equipment Leasing Negotiating Contracts

Education / Certification

University of Phoenix

Project Management 10/2014 - 11/2015

Dale Carnegie Class 04/2012 - 07/2012

QS-9000/TS16949,5S,8D 09/2000 - 12/2000

Employment

CENTURY FLEXIBLE PACKAGING 9/2021- Present

Troy MI

Office Manager,

Ensure superior and quality service is provided to all customers, internal and external.

Supervise daily activities with all CSRs to ensure customer satisfaction.

Manage launch of new programs, serve as a conduit for receiving and communicating. vital customer information to sales and the manufacturing management teams.

• Implement corrective actions on delivery issues, pricing, and inventory agreements.

• Set up all paperwork for New Customers for 22 Sales Managers.

• Charting inventory, lead times, shipments and on time tracking.

• Chart QOS each month for all plants.

• Chart Customer satisfaction through surveys (Yearly).

• Work with RPM's /Gold Mine/Quote Works.

10/2013-3/2020

FIAT CHRYSLER AUTOMOTIVE

Auburn Hills, MI

Senior Capacity Cost Specialist/Purchasing & Supplier Quality

• Validate cost of additional volume for carryover programs and new launches.

• Work with all personnel on tooling for Die Casting, Injection Molding, Blow Molding and Assembly.

• Validate cost of Tooling/Capital Equipment/Direct & Indirect Cost/Fix Burden/Banks.

• Work with a cross functional group throughout the Company along with Suppliers to validate all costs for programs.

• Work with cross functional groups throughout Supply based on Lean Management or Line feed.

• Negotiate banking costs for all Engineer Changes.

• Achieving over 20 Mil in cost reduction yearly.

• Consolidate and process ODA’s, TEAs for tooling and capital.

• Research SAP, EBOM, ERP, 830 releases, TPO and CN’s information.

• Develop complex spreadsheets to assist Buyers in analyzing RFQ’s and initiating cost negotiations.

• Estimate Cost on Module assemblies, Stamping, Plastic injection components, electrical etc.

• Working with Saleforce, CRM, RPM's.

Letica 3/2010-10/2013

Rochester, MI

Corporate Customer Service Assistant Manager

Ensure superior and quality service is provided to all customers, internal and external.

Supervise daily activities with all CSRs to ensure customer satisfaction.

Manage launch of new programs, serve as a conduit for receiving and communicating. vital customer information to sales and the manufacturing management teams.

• Implement corrective actions on delivery issues, pricing, and inventory agreements.

• Set up all paperwork for New Customers for 22 Sales Managers.

• Charting inventory, lead times, shipments and on time tracking.

• Chart QOS each month for all plants.

• Chart Customer satisfaction through surveys (Yearly).

• Chart all Samples and New Business.

• Setup CRM & SalesForce, Train and Implement programs for Sales and Customer Service staff.



Contact this candidate