Customer Service Administrative Assistant
Resume:
Daniel Shipley
Deltona, FL ***** ********@***.***
Over 5 years working with customers both in person and in call centers have honed my skills in time management, active listening to promote a sense of understanding, and attention to detail that are needed when interacting with customers.
WPM: 60
Fluent with all Microsoft products, such as Word, PowerPoint, and Excel
Work Experience
Customer Service
Avantive Solutions
12/23/2021 to current
Worked in the Healthcare provider industry helping members access benefits and a variety of other resources (including transportation, access to food, etc.)
Trained to upload data to online database while ensuring information provided is accurate and concise. Reviewed information and updated spreadsheets in Microsoft Excel.
Trained to uphold privacy and security standards
Provided exemplary customer service
Customer Service
Collabera
June 2018 to February 2021
Made inbound and outbound calls.
Needed exceptional attention to detail as I was working with different schools at the same time.
Provided technical phone support for college students and faculty
Escalated tickets using multiple software programs
Troubleshooting hardware and software issues using Zoom and other remote desktop applications
Customer Service
Just Solutions PC Repair
March 2016 to May 2017
Interacted with customers remotely making inbound and outbound calls
Provided customer support
Managed office; set up and maintained appointment schedule
Administrative Assistant
Flamingo Care Assisted Living Facility 2014 to 2016
Served as link between the patients, nursing staff and administrator
Scheduled staff and scheduled transportation for some of the patients to and from their appointments
Handled of monthly insurance billing
Monitored the nurses' CEU's (training courses that need to be renewed every year to two years)to confirm that they were up to date
Ensured that facility passed the routine Healthcare Administration inspection a few times a year. This included CEU checks, making sure there were sufficient background screenings for the employees, and made sure all required regulations were maintained.
Ensured that all Emergency Management procedures were in compliance with regard to contracted water supply, transportation in case of emergency, and backup(at least two other facilities where the patients could be transported, if needed. Reciprocal arrangements were made so that other facilities could send their patients to us
Education
B.A. in Psychology
Florida International University
June 2012
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