Satedra Mitchell

Thriving For Success!

Gainesville, FL

ady3pi@r.postjobfree.com

813-***-****

Passionate about improving the quality of people's lifestyle through unsurpassed care and services. Seeking to leverage my experience and studies of communication to empower customers within a people driven organization to achieve their goals. Authorized to work in the US for any employer

Work Experience

CSR/Driver

US Med-Equip - Gainesville, FL

March 2022 to Present

• Responsible for completion of company paperwork and electronic data entry

• Responsible for delivery, pickup and maintenance of medical equipment and supplies to healthcare institutions

• Responsible for using company computer system to complete customer orders and manage inventory

• Rotating 24 hour on call availability based on the needs of the location

• Maintain a professional attitude toward all customer contacts and company employees

• Maintain a neat appearance including the wearing of company uniform

• Shipping and receiving of equipment and supplies

• Other duties and responsibilities as assigned

• Assist customers with questions

Customer Service Representative (CSR)

Doctor's Answer - Remote

August 2021 to February 2022

• Fielded incoming call, answered questions and transferred calls internally.

• Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.

• Collected and verified telephone numbers, addresses and proper spelling of names.

• Directed incoming calls to internal personnel and departments, routing to best-qualified department

• Dispatched urgent and non urgent messages to staff member via chat, email and voice mail.

• Answered each call within 3 rings to minimize wait times.

• Completed connections between callers, departments, and professionals.

• Answered each inbound call for medical emergencies in a timely and efficient manner, documenting each call into the system and notifying appropriate parties needed, dispatching parties as needed. Call Center Analyst

Spectrum Communications - Remote

September 2019 to June 2021

• Responsible for monitoring the call que, tracking inbound calls and forecasting to ensure adequate staffing levels are scheduled to handle elevated call periods to meet our service requirements.

• Performed in-depth analysis and makes recommendations into key performance metrics to identify strengths, weaknesses, opportunities and threats to team performance objectives.

• Provided Weekly Call Center Metrics Report to Director, Publishers and Management ream.

• Excel, Access, Power Point, Word, Tableau, and Outlook.

• Provided productivity stats to Call Center Supervisor and Manager.

• Reported system outages to the director and management team. Open ticket with help desk and assist with resolving issue.

• Provided leadership, motivation and recognition and encouragement to positively impact overall team morale and performance.

• Maintained access databases for call volume, email volume and productivity statistics. Paratransit Driver

MV Transportation - Gainesville, FL

April 2017 to September 2019

• Successfully perform scheduled manifest by picking up all clients on time and delivering them to their destinations safely and within a reasonable time frame.

• Ensuring the safety of all passengers by use of appropriate on- board restraints.

• Communicate effectively with dispatcher or central office personnel via two way radio.

• Document thoroughly the course of the day including odometer readings, times and passenger information.

• Accurately collect and reconcile cash fares collected from customer.

• Checked lights, brakes, steering, tires, radiator and oil level prior to leaving garage.

• Utilized in-vehicle tablet to receive trip information, updates and to validate pick up and drop off times.

• Fueled van daily and maintained interior and exterior of the vehicle.

• Followed proper procedure when transporting passengers including but not limited to: proper wheelchair securement and provided passengers with assistance at entries and exits. Senior Call Center Agent

Answer Bay Area - Tampa, FL

October 2013 to February 2017

• Ability to keep callers calm in case of an emergency and refer them to the proper area.

• Handled incoming and outgoing calls for clients of varying industries dispatching all calls in accordance to their sense of urgency and client instructions.

• Conveyed messages to physicians and on-call technicians

• Transcribed and forwarded customer messages to correct offices.

• Answered phone calls and dispatched calls for Doctors, Hospitals, Lawyers as well as other businesses.

• Contacted appropriate on call person for after hours customer concerns of multiple businesses.

• Worked effectively as a team with other operators to coordinate the transfer of messages to clients.

• Ability to work a flexible schedule at all times and alone when regularly required.

• Able to type 45 wpm Knowledge in all suites of Microsoft Office Word, Access, PowerPoint and Excel.

• Self-awareness in regards to meetings, conferences or events taking place within the organization and relaying such information to clients that request it. Education

High school diploma

George D Chamberlain - Tampa, FL

2000 to 2004

Skills

• Driving

• Data Entry

• Live Chat

• Computer Operation

• Help Desk

• Paratransit

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