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Administrative Assistant Customer Service

Location:
Baton Rouge, LA
Posted:
August 21, 2023

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Resume:

Priscilla Lefebure

Baton Rouge, LA 225-***-**** ady3o2@r.postjobfree.com

EDUCATION

Louisiana State University (LSU), Baton Rouge, LA June 2022 Paralegal Studies Certificate 3.0

Minor: Nursing Related Coursework: Psychology, Social Work, Leadership and Development Skills, Women and Gender Studies

EXPERIENCE

Legal Assistant July 2022 – May 2023

McClenny, Moseley & Associates, New Orleans, LA

Having a strong understanding of legal terminology

Being able to communicate and speak directly with clients in a timely fashion.

Incoming/Outgoing calling to clients and updating client records.

Able to draft and send legal correspondence and documents.

Case Management

Maintaining and organizing files

Attending meetings and taking notes

Taking messages for attorney’s

Able to use software such as Microsoft 365, Ring Central, Phone Burner, Smart Advocate, etc.

Performing other administrative duties as assigned

Property Management December 2019 – June 2021

Downtown Properties, Baton Rouge, LA

Office Administrative and clerical duties

Building walk through of vacant rental properties. Including, but not limited to inspections, gathering dimensional measurements, accessing maintenance work, and gathering information for further progression of the building with a detailed composition of requests to report back to the property owner on remodeling and updating the interior design.

Administrative Assistant and Child Protection Coordinator December 2019 – June 2020

St. Gerard Majella Church, Baton Rouge, LA

Oversaw floor meetings and floor programs to inform and entertain the community.

Answered the telephone and email correspondence.

Oversight of cash receivables, fundraisers, baptisms, weddings, and funerals

Generated bulletins, prayer layout, and setting the parish hall and church.

Managed staff schedules and recording personal data.

Analyzed problems with a team to create a better environment for parishioners.

Supervisor June 2011 – July 2017

Go Auto Car Insurance., Baton Rouge, LA

Coordinated 5-10 employees under my management for purposes of the reinstatement of car insurance policies.

Interviewed potential employees, going through the process of hire competition through the office of Human Resources, and trained new employees for the job task.

Staff scheduling, review of weekly timesheets, and conducting staff meetings in a conference room.

In charge of oversight of the company’s reinstatement department to ensure each employee completed incoming and outbound calls to current car insurance customers who policies were on the brink of being canceled before reported to the Department of Motor Vehicles

Distribution of splitting the work between evenly between everyone who would be conducting an extremely high ratio of daily telephone communications for one night shift.

Revamped entire department and created a new system in place to overall help the prospect of the business.

Most importantly ensured my team provided the best customer service possible.

Caretaker November 2015 – August 2017

Starkey, Central, LA

Assisted with personal care: bathing and grooming, dressing, toileting, and exercise.

Basic food preparation: preparing meals, shopping, housekeeping, laundry, and other errands.

General health care: overseeing medication and prescription usage, appointment reminders and administering medicine.

Mobility assistance: help with getting in and out of a chair, wheelchair, car, or shower.

Personal supervision: providing constant companionship and general supervision.

Transportation: driving to and from activities, running errands, and help getting in and out of wheelchair-accessible vehicle and non-wheelchair-accessible vehicle

Emotional support: being a stable companion and supporter in all matters personal, health-related, and emotional.

Care for the elderly: orienting or grounding someone that is a stroke patient and sometimes not coherent, relaying information from a doctor to family members.

Provided services overnight with and without family members present or in town.

Home organization: help with organizing, packing, or cleaning for a trip, or general house care and cleaning.

SKILLS

Law Office Technology, Westlaw



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