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Customer Service General Manager

Location:
Kansas City, MO
Posted:
August 21, 2023

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Resume:

Aiming to leverage my abilities to successfully fill [Job Title] role at your company. Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem- solving and planning. Ready to make an immediate contribution to your organization. Adaptable professional with [Number] years of work experience and proven knowledge of leadership, problem-solving, and workflow prioritization. Aiming to leverage my abilities to successfully fill the [Job Title] role at your company. LINE COOK — Dave & Busters

kansas city, Kansas, July 2022 - Present

Eduardo Obando

Phone 816-***-****

Email ady3nx@r.postjobfree.com

Address Kansas city, Mo

• Disposed of spoiled and expired food according to waste regulations.

• Utilized grills, fryers and ovens to heat food to appropriate serving temperatures.

• Memorized restaurant recipes to accurately and quickly prepare dishes.

• Prepared and sold food that met food quality indicators.

• Measured ingredients for recipes and portioned servings.

• Maintained favorable working relationships with team members, promoting productive kitchen environment.

• Opened or closed kitchen as dictated by department scheduling.

• Planned timing of food production to coordinate with meal serving hours, preserving food quality.

• Adhered to dress code and hygiene guidelines to promote food safety and sanitation.

• Stocked and maintained prep stations to reduce wait times and shortages.

• Maintained knowledge of menu items and ingredients to meet customer requests and dietary restrictions.

• Sliced and weighed meats to maintain portion control standards.

• Prepared sauces and garnishes to add flavor to dishes.

• Replenished ingredient levels and reported inventory shortages.

• Tossed waste and recyclables to promote store cleanliness and meet industry standards.

• Trained newly hired line workers regarding store recipes and policies.

• Stored and organized ingredients into fridges and bins.

• Turned and stirred foods to ensure even cooking.

• Portioned, arranged and garnished food and served food to waiters or patrons. Inspected and cleaned food preparation areas, equipment and work surfaces and service areas to follow safe and sanitary food-handling practices.

PROFESSIONAL SUMMARY

EXPERIENCE

GENERAL MANAGER — Gilbertson's Restaurants

Kansas city, Kansas, September 2017 - July 2022

INSTALLATION TECHNICIAN — Goggle fiber

Kansa city, kansas, April 2015 - September 2017

• Recruited team members for maintaining adequate staffing levels according to projected sales.

• Provided clear direction and set priorities for accomplishing desired actions and results.

• Managed profit goals against budget and prior year, keeping controllable costs within budget.

• Developed long and short-range financial objectives, supporting company mission statement.

• Established and maintained proactive human resource functions, complying with labor regulations.

• Implemented and maintained open-door communication system, reaching employees across department lines.

• Prepared financial reports, clearly explaining operational effectiveness, trends and variances.

• Executed sales and operational activities, producing results that met or exceeded business plan.

• Maintained product and service quality standards by conducting ongoing evaluations and investigating complaints.

• Implemented appropriate plans for resolving unfavorable trends and enhancing profits.

• Managed company assets by maintaining clean and fully equipped establishments with properly working equipment.

• Established employee development plan, setting clear expectations for team members.

• Met safety and security standards by overseeing preventative maintenance and repairs. Planned and managed adequate inventory levels using computerized inventory system for meeting sales demands and minimizing loss.

• Used customer feedback for improving operations and building brand loyalty.

• Coordinated and directed financial or budget activities to fund operations, maximize investments or increase efficiency.

• Reviewed financial statements, sales or activity reports, and other performance data to measure productivity. Established and implemented departmental policies, goals, objectives and procedures in conjunction with board members, organization officials and staff members.

• Organized and guided activities such as sales promotions requiring coordination with other department managers.

• Orchestrated administrative activities directly related to making products or providing services. Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of products.

Monitored suppliers to ensure that efficiently and effectively provide needed goods and services within budgetary limits.

• Prepared staff work schedules and assigned specific duties.

• Demonstrated and supported continuous improvement and growth mindset. Managed movement of goods into and out of production facilities to ensure efficiency, effectiveness and sustainability of operations.

• Led non-merchandising departments of businesses such as advertising or purchasing.

• Disassembled equipment to gain access to defects.

• Cleaned and stripped structural surfaces and materials to prepare for bonding.

• Operated magnetic inspection equipment to check for corrosion, distortion or invisible cracks.

• Followed wiring diagrams to inspect electrical connections, wiring and relays.

• Sharpened tools needed for repairs with bench grinders and emery wheels. FOOD @ BEVERAGE RESTAURANT MANAGER — Adam's Mark hotel Kansas city, MO, March 2012 - April 2015

ASSISTANT MANGER — Wendy's

Fort Myers, FL, February 2012 - August 2014

GENERAL MANAGER — Tri-Management LLC

Fort Myers, FL, May 2006 - October 2009

• Used precision instruments to measure parts for wear. Performed some food preparation and service tasks, such as cooking, clearing tables and serving food and drinks when necessary.

• Reviewed menus and analyzed recipes to assess labor and overhead costs.

• Established standards for personnel performance and customer service.

• Analyzed sales reports and customer feedback to inform menu revisions and seasonal promotions.

• Reviewed procedures and operational challenges to uncover service and safety improvements.

• Monitored compliance with health and fire regulations to reduce risk.

• Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards.

• Coordinated with service providers to address equipment maintenance and waste removal.

• Scheduled and received deliveries and verified goods received against paperwork.

• Kept accurate records in compliance with sanitation and food service requirements.

• Maintained food and equipment inventories to support business demand.

• Coordinated kitchen workflow to optimize supply usage and preparation time.

• Scheduled staff hours and allocated resources to maximize team member performance.

• Estimated food and beverage consumption to determine purchasing requirements.

• Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.

• Assisted with new employee training and conducted performance reviews to track overall progress.

• Implemented comprehensive business procedures to promote compliance with industry standards and rules.

• Interviewed potential job candidates and made hiring recommendations to general manager.

• Managed company orders, expenditures and sales to meet budget and revenue targets.

• Reported customer and employee accidents, injuries and concerns for supervisor review.

• Handled employee discipline and termination according to company policies.

• Communicated with clients to address questions, concerns and needs and provide quality customer service.

• Recruited team members for maintaining adequate staffing levels according to projected sales.

• Developed long and short-range financial objectives, supporting company mission statement.

• Provided clear direction and set priorities for accomplishing desired actions and results.

• Established employee development plan, setting clear expectations for team members.

• Managed company assets by maintaining clean and fully equipped establishments with properly working equipment.

• Prepared financial reports, clearly explaining operational effectiveness, trends and variances.

• Organized and guided activities such as sales promotions requiring coordination with other department managers.

• Prepared staff work schedules and assigned specific duties. HIGH SCHOOL DIPLOMA

— Costa Rica

San Jose, San Jose, Nov 1992

Managed movement of goods into and out of production facilities to ensure efficiency, effectiveness and sustainability of operations.

• Food Allergen Safety • Server Communication

• Food Preparation • Team Coordination

• Kitchen Staff Supervision • Time Management

• Attention to Detail • Teamwork and Collaboration

• Operational Oversight • Reliable and Trustworthy

• Professional Attitude • Inventory Management

• Task Prioritization • Integrity and Dependability

• Collaborative Relationships • Coordinating Staff Meetings EDUCATION

SKILLS



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