Customer Service Patient Care

MONICA HILL

ady3nw@r.postjobfree.com 682-***-**** Fort Worth, TX 76119

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Skills

• Customer Service

• Active Listening

• Reliable & Trustworthy

• Flexible Schedule

• Friendly, Positive Attitude

• PPE Use

• Critical Thinking

• Relationship Building

• Good Work Ethic

• First Aid/CPR

• People Skills

• Team Management

• Computer Skills

• Team Building

• Basic Math

• Microsoft Office

Experience

Shiftkey, LLC Irving, TX

CNA

10/2021 - Current

• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

• Answered signal lights, bells or intercom systems to determine resident needs.

• Assisted residents with bathing and dressing to promote personal hygiene.

• Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.

• Documented activities and recorded information in EMR system.

• Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.

Texas Health Harris Methodist Hospital

Fort Worth, TX

Patient Care Technician

07/2017 - 05/2021

• Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.

• Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.

• Responded to bell or light signal calls to assist patients with needs.

• Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.

• Kept instruments and equipment clean and sanitized.

• Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.

• Supported healthy patient skin with bedside baths, wound care and integrity checks.

• Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.

• Recorded patient conditions and vital signs before and after medical operations.

• Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.

• Documented patient intake and dietary requirements and aided with feeding and monitoring.

• Delivered outstanding patient care based on physical, psychological, educational and related criteria.

• Restocked unit frequently with necessary medical supplies.

• Assisted with patient admissions, discharges and transfers.

• Promoted patient satisfaction by assisting with bathing, dressing and exercising.

Children's Courtyard Fort Worth, TX

Lead Preschool Teacher

10/2010 - 03/2017

• Implemented hands-on, play-based strategies for experiential learning.

• Administered and documented results of student assessments.

• Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.

• Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.

• Promoted good behaviors by using positive reinforcement methods with children.

• Maintained daily records of individual activities, behaviors, meals and naps.

• Abided by local regulations and safety protocols.

• Set guidelines for teacher performance and lesson planning and oversaw compliance with established procedures.

• Updated daily bulletin board with children's artwork and accomplishments.

Southwest Nursing & Rehabilitation Center

Fort Worth, TX

Certified Nursing Assistant

04/2016 - 02/2017

• Assisted residents with bathing and dressing to promote personal hygiene.

• Answered signal lights, bells or intercom systems to determine resident needs.

• Documented activities and recorded information in EMR system.

• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

• Used mobility devices to transport patients.

Education and Training

Stone Academy Fort Worth, TX

Certificate

03/2016

O.D Wyatt High School Fort Worth

High School Diploma

05/2000

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