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Store Manager Customer Service

Location:
Dubai, United Arab Emirates
Salary:
Basic 4500
Posted:
August 21, 2023

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Resume:

Position Applied For: Credit Officer, General Cashier. Inventory, Store, Payroll & Purchase

Professional Experience

Overseas Experience

Presently Working in Grand Excelsior Hotel Dubai As a Cluster Credit Officer Since, 7th Oct- 2018 Worked as a Credit Officer in Best western plus Doha, Qatar-from Sept 2014-Sept 2016 Worked as an Account Receivable Supervisor in Cosmopolitan Hotel Al Barsha-Dubai, 2011-2013 Credit Officer

Duties & Responsibilities:

Reports directly to Credit Manager /Accountant.

Interacts with other Finance department personnel related to his/her operations, as appropriate.

Supervises Account Assistants (Receivable). Jr. Account Assistants (Receivable), Bill Collectors-Cum-Accounts Assistants

To supervises and collects the outstanding amount.

To keep information for Credit Manager & Management relating to the overall progress of credit collection.

Telephone Reminder for overdue amount.

To respond to guest's queries for any dispute amount.

To prepare all necessary reports as regards to monthly Credit Meeting & other meeting.

To ensure proper billing to customers.

Control staff city ledger & preparation of all information.

Control A&P Entertainment, A/c A&G Expenses A/c., complimentary A/c & major other accounts.

Billing all Air lines, individual account and ministry account.

Billing and control shop rental, telephone rental and other rental.

Supporting control and enclosed with the bill.

Preparation of all types of Rebate vouchers.

Distribution of Guest overdue paper & Guest Reminder letter.

Control the charge vouchers for International Credit Card.

To compute accurately all Travel Agents commission payable and enter them on a timely basis.

To ensure that the necessary information as regard to overdue accounts is supplied. To the proper persons for follow up (i.e., the Credit Manager).

To ensure the accuracy of all charges and credit to the various accounts and see that they properly entered on a timely basis.

Perform related duties and special project as assigned. General Cashier

Duties & Responsibilities:

Record and reconcile all money deposited in drop box by cashiers.

Count and verify money in cashier envelopes.

Prepare bank deposit slips for security escort service.

Count own House Bank daily and properly account for all disbursements made there from.

Prepare daily House Bank statement.

Prepare General Cashier’s daily report.

CURRICULUM VITAE

Antachen Peter

Contact No. 00971-0552983449

E-mail:ady3m0@r.postjobfree.com

Issue floats to cashiers as authorized, keep relevant records and monitor overall float position

Prepare monthly petty cash report for reimbursement.

Handle all foreign exchange receipts for banking.

Maintain adequate supplies of outlet dockets and other stationery for cashiers.

Liaise with security services as necessary.

Maintain a record of cashier discrepancies for investigation and follow up.

Handle all foreign exchange receipts for banking.

Monitor foreign exchange rates weekly to ensure that the hotel’s rates are appropriate.

Assist with distribution of month end reports as directed by accountant.

Attend meetings as required.

Ensure compliance with legislated health and safety requirements within the workplace.

Comply with all Corporate and Hotel Standards and Procedures.

Promote by example the principles of “The Power of Service”.

Actively promote a work environment which cares for guests and associates an alike. Al Raha Beach Hotel – Abu Dhabi, United Arab Emirates Account Receivable Supervisor & General Cashier 2010-2011 Account Receivable

General Cashier

Intercontinental –Abu Dhabi, United Arab Emirates

Inventory Supervisor 2008 to 2010

Duties & Responsibilities:

Ensures optimum value in terms of cost quality in respect of all F & B purchase rate contracts.

Carrying out periodic market surveys, analysing finding and submitting reports to the hotel Controller, Chef, and F& B Manager on raw material prices, quality and availability in the market (local and surrounding areas).

Checking daily quotation sheet prices with invoiced prices.

Verifying the accuracy of the entries, extensions and totals of the receiving clerk’s daily report and check that all food items received with or without invoice have been properly recorded thereon.

Spot check merchandise received daily to determine that it confirms to specifications as to weight, trim and count that it has been properly invoiced. Review any discrepancies with the receiving clerk to ascertain the situation.

Spot check the weighing machines in the receiving department for accuracy of measurement.

Ensure that adequate controls are maintained over all goods receipt from the point of storage of final delivery.

Storage and issuance.

Ensure that all merchandise is stored is properly locked storage areas and monitor security control of keys for all such areas.

Maintain a daily and cumulative monthly record of food and beverage requisitions and of direct purchases issued to the producing department requisition.

Menu planning, production control, portion control and pricing.

Participate in the formulation and enforcement of sound control procedures for banquet Beverage bars including issues, returns and re issue practices.

Participate in planning daily salvage, control and usage of usable leftover food items including Banquets.

Establish potential food cost for each outlet and update the same every month.

Continuously review and furnish current portion cost information to the F & B Manager and Chef, so that they can adequately price Banquet, restaurants, Room service and other menus.

Monitor cost control procedures employed in the staff cafeteria

Maintain a perpetual inventory of the beverage store room.

Maintain sales history through menu abstracts and prepare daily, weekly and monthly cover forecasts to assist in the planning of purchasing, staffing and production requirements.

Maintain daily records of cost, potential sales and actual for each outlet bar, investigate any significant variances.

Cost requisitions and direct issues on a daily basis to produce a Daily Food Cost Report. • Calculate the cost of employees’ meals each month.

Millennium Hotel – Dubai, United Arab Emirates

Store Manager 2007 to 2008

Duties & Responsibilities:

Models a “customer comes first” attitude, delivers legendary customer service, and supervises Associates to ensure they are also delivering legendary customer service.

Constantly reviews store environment and key business indicators to identify problems, concerns and opportunities for improvement in order to provide coaching and direction to the shift team to achieve sales and operational goals.

Demonstrates integrity, honesty, and knowledge to promote the vision, values, and goals of Moonstruck. Maintains and models a calm exterior presence during periods of high volume or unusual events and moves on immediately after to keep store operating to standard and to set an example for the shift or team.

Demonstrates an understanding of the store financials. Helps to achieve the store’s operational goals by driving sales and keeping expenses in line. Focuses on directing the team to increase store sales.

Supports the Store Manager in implementing company programs by working directly with the shift team to execute action plans that meet sales, operational and organizational objectives.

Implements and manages training activities in support of developing highly motivated team members.

Demonstrates knowledge and engages in conversation with customers to understand the customer needs and the needs of the community in which the store exists.

Provides direction to the team during their shift to maintain the appropriate operations of the store.

Fosters a positive store culture and strong sense of team within the store staff.

Leads the staff and encourages development of individual strengths and improvement on individual opportunities.

Communicates ideas to the Store Manager for broader areas of improvement.

Communicates clear, concise and accurate information to staff and Store Manager.

Solicits customer feedback to understand customer needs and the needs of the community.

Timely and relevant communication with corporate staff, employees and customers.

Additional responsibilities as assigned.

Al Diar National Hotel and Hilton Gulf Hotel – Abu Dhabi, UAE From Feb 1996 to March 2007

Worked with Al Diar National Hotel as a Receiving Clerk, Store Keeper and Purchase Clerk. (Abu Dhabi Hilton and Gulf hotel)

Duties & Responsibilities:

Check payments to hotel vendors in accordance with hotel standards. Reconciles daily statements and month end balancing of receivables.

Previous accounts payable experience, knowledge of PeopleSoft a plus,

Ability to input and access information into the property management system, focus details & resolve

numerical problems, prioritize, organize and follow- up,

Maintain confidentiality of pertinent hotel data.

Will work cohesively with other departments and co-workers as part of a team, research and resole numerical problems.

Must be detail-oriented; operate with a high degree of accuracy and initiative.

Must have strong organizational skills and excellent communication skills.

Daily transfer of Front Office checkouts on City Ledger to appropriate account based on direct billing request

Print all A/R reports including the invoices.

Prepare all invoices with proper back-ups for mailing. Main tain A/R files with copies of outstanding invoices along with backup

Understanding of OPERAS Transaction codes related to A/R postings. All the postings/ rebates should be supported by backups and should be included in Shift Closing.

Follow up and make calls for all outstanding balances.

Check all credit cards details and vouchers and ensure all amounts and charges are correct.

Co-ordinate with fellow associates in order to segregate the task of cheque receiving &cheque posting

Reconcile the payments with the bills.

Maintain backup log once the payments are received.

Understanding of OPERA Transaction codes related to A/R postings. All the postings/ rebates should be supported by backups and should be included in Shift Closing.

Co-ordinate with Income Auditor for all the postings and rebates done.

Review the status of PM Accounts on weekly basis. Advice Credit Supervisor on any concerns/ issues.

Maintain monthly aging report file and BEO Meeting updates.

Co-ordinate with the DOF and/or Accounting Manager on all issues concerning credit.

Maintain good relationship with the Credit Collector and other accounting associates.

Answer all telephone calls and inquiries regarding bills. Redress the complaints within 48 hours.

Strictly adhere to the Hotel Credit policy.

Perform other duties as directed by the DOF and/or Accounting Manager. Educational Qualification

P D C (+2 Kerala University-1989)

Hotel Management Diploma course (Subject: Hospitality and Hotel Management 1990 to 1993) Vocational Qualification:-

Successfully completed the computer courses on:

Windows 7 and 10,

MS-Office (MS-Word, MS-Excel & MS-Power point),

Back Office System “Prolific”, FBM, Sun, Opera, IDS & Micros

Typewriting (English) Lower)

Training Experience

Successfully completed three months cross training in purchasing department as a purchasing officer at Intercontinental Hotel

Successfully completed three months cross training in Finance Department as a Cost Controller at Grand Millennium, Dubai.

Training and knowledge of food handling to maintain food hygiene Recognition & Awards

Employee of the month November,2009 at Intercontinental Hotel,Abu Dhabi

Pre Opening experience in Purchasing Department at Grand Millennium Dubai. Five star*

Pre Opening experience in Accounts and Purchase Department at Cosmopolitan Hotel –Dubai. Skill

Independent correspondence skill

Can manage store house independently

Good knowledge for Purchasing Food, Beverage and Building Materials

Computer skills (MS-Office, Prolific, FBM, Opera, Portal, IDS and Sun System)

Personal Details

Nationality : Indian

Date of Birth : 23rdMay 1967

Gender : Male

Marital Status : Married

Religion : Christian

Languages Known : English, Malayalam, Tamil and Hindi Passport No : N 1706842

Visa Status: : Employee Visa

Declaration

I hereby declare that all above given particulars are true and correct to the best of my knowledge and belief. Date:

Antachen Peter



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