Cynthia Tauer, SPHR, SHRM-SCP, PAHR

303-***-**** ady3lr@r.postjobfree.com www.linkedin.com/in/cynthiatauer GROWTH MINDED STRATEGIC PEOPLE OPERATIONS EXECUTIVE LEADER Human Resources / Talent Acquisition / L&D / Strategic Planning & Execution / Corporate Social Media Initiatives / Change Management / P & L / Total Rewards Design / Relationship Management / C – Level Communications / Employee Relations / Diversity, Equity, and Inclusion / Process Design / Performance Management / Organizational Design / Corporate Reorganizations / Start-Up / Risk Assessment / Program Management / Consultant / Self-funded Benefits / Microsoft Suite / HRIS / ATS

Strategic human resources executive adept at developing strategies to streamline operations driving business improvement, change management initiatives and future growth opportunities. Skilled at designing and executing initiatives influencing talent management, employee engagement, retention processes and cultural growth. Innovative leader creating learning and development programs aligned with company objectives and priorities. SELECTED ACCOMPLISHMENTS

Restructured and advanced the combination of Human Resources and Talent Acquisition into a cohesive team, providing employees and leadership a unified and effective people operations department. The HR and Talent Acquisition team were previously operating under two different executive leadership teams with minimal interaction with Payroll and Corporate. This hindered the ability to effectively support the organization and provide a trusted partner within the company. I was able to bring the two functions together, incorporate open communication with operations and corporate, and effectively provide employees and management a solid support team to drive business and impact growth. Executed new compensation structure for Customer Communications Management team, driving the business to success. The Output Solution Centers (OSCs) had a compensation structure that was driving undesirable behaviors and compensating employees in an outdated fashion. Six months after starting to work with this team I was able to execute a new compensation structure that they had been frustrated with for several years. This drove better collaboration, team culture, and rewarded the highest performing team members. Developed and implemented HR strategy for Century Communities, significantly impacting employee engagement. HR department viewed as dysfunctional and unreliable. Developed relationships with all levels of employees and led discovery initiative uncovering cause of disorder. Designed and integrated processes creating structure within department resulting in positive impact on business operations.

Saved employees 75% by restructuring benefits program and reducing expenses. Envysion benefit option managed by outside vendor was overpriced and not competitive in market. Eliminated vendor relationship and created benefits package aligned with company needs. Reduced premiums, lowered copays and added features. Saved employees $12K annually on family coverage. Attracted high caliber personnel reducing recruiting costs. Increased employer approval ratings over 100% by improving company culture. Century Communities’ Glassdoor reviews and ratings were extremely low. Devised and implemented strategy to improve scores. Created employee committees focused on culture and areas of immediate concern. Significantly impacted ratings within year, including senior management approval increasing from 2.0 to 3.4 on a 5-point scale. Executed hiring strategy avoiding $1M in fees and capturing market share for Rivet Software. Change in SEC regulation increased demand for software. Current staffing model insufficient to meet demand. Created campaign, partnering with media and workforce agencies promoting recruiting event. Attracted 300 candidates, filling 76 positions in 15 days. Captured market share impacting bottom line.

Turned around company culture, reducing turnover rate and positively impacting customer experience. Rivet Software experienced rapid growth affecting culture and increasing turnover rate. Conducted survey identifying areas of opportunities. Established and led committee focused on creating strategy to overcome challenges. Addressed concerns, improving communication, culture, customer service ratings and business operations. Cynthia Tauer Page Two

Designed performance management system improving business performance for Rivet Software. Management emphasized recruitment without professional development, negatively impacting performance. Created and implemented performance management system aligning competencies with key performance indicators. Coached leadership and managers on how to integrate program within the organization. Automated recruiting process reducing cycle time one – third and attracting high caliber candidates. PaySimple did not have a consistent recruiting plan. Evaluated existing process, uncovering issues and concerns. Identified applicant tracking system (ATS) and designed strategy aligning with company objectives. Developed and delivered process and technology training. Quickly identified more qualified candidates shortening recruiting cycle. Successfully managed mass reduction in force (RIF) mitigating risk with Department of Labor (DOL). Absio could no longer financially support 50 employees. Determined RIF needed to eliminate 41 employees, including human resources position. Identified employees’ included in reduction and reviewed for impact on organization. Assured consistency in elimination resulting in zero complaints with DOL. PROFESSIONAL EXPERIENCE

PROJECT RESOURCES GROUP (PRG) 2020 to Present

A leading provider of business outsourcing and consulting services offering services within the cable, telephony, construction and utility industries.

Head of HR

Executive leader providing people operations and talent acquisition to the national employees and leadership team for both the parent company, PRG, and the sister company, Auxillium. Driving efficiency and improvements to impact revenue and company growth.

• Facilitated the combination of Talent Acquisition and HR Operations to drive better culture and employee relations efforts.

• Successfully lead compliance and legal reviews to guard the company from financial exposure and risk.

• Transitioned the company from fully insured to self-funded benefits successfully allowing for financial gains and benefit program advancements.

CSG 2018 to 2020

A trusted global partner driving digital transformation for leading brands all over the world. Senior HR Business Partner

Strategic business partner to the executive leadership for all corporate business divisions and Customer Communications Management (CCM) helping the leadership align their talented staff to perform and achieve business goals and review targets.

• Lead professional growth sessions with top executive teams in the corporate functions.

• Perform talent calibration review to ensure the organization is structurally positioned and structured to achieve growth expectations.

• Partner as an advisor to management and staff regarding organizational changes.

• Design and build cultural initiatives to ensure CSG is an employer of choice in a tight technology labor market. TAUER HR, LLC 2013 to Present

Human resources consulting and talent management services company. President

Founder providing human resource and talent management services across multiple industries. Focused on full lifecycle recruiting, social media exposure, HR services, and structure management consulting.

• Partnered with organizations designing human resource strategies aligning with company objectives. Cynthia Tauer Page Three

CENTURY COMMUNITIES, INC 2016 to 2017

A top 20 U.S. homebuilder of single family homes, townhomes, condominiums, and flats. Vice President, Human Resources

Led all aspects of human resources division, including recruitment, talent management, benefits selection, legal employment issues, and payroll. Managed six-person team with responsibility for 700 employees nationwide.

• Developed human capital strategy focused on creating high performing teams, cultural stability and retention.

• Restructured HR division creating policies and procedures directly supporting business objectives.

• Coached senior leadership and management on performance issues identifying best possible outcome for company and employee.

• Managed all confidential and legal employment matters minimizing risk to organization.

• Assessed learning and development program, made necessary updates and changes. Delivered program ensuring alignment with divisional goals.

ENVYSION, INC 2014 to 2016

A cloud – based video surveillance company.

Director, Human Resources

Key leader within the organization developing human capital in the United States and Canada. Directed human resource department with responsibility for 100 employees.

• Led all aspects of human resources division including performance management, recruiting, rewards and other human capital opportunities providing high quality strategic HR solutions to business problems.

• Coached and developed leadership and professionals at all levels of the organizations.

• Assessed learning and training needs. Designed programs encouraging employee engagement. ABSIO CORPORATION 2014

A data security company.

Vice President, Human Resources and Recruiting

Led all aspects of the human resource department with indirect responsibility for 75 employees.

• Developed strategic HR solutions focused on employee engagement, performance management, succession planning, restructuring, recruiting and rewards.

• Devised professional development plans and coached professionals and leaders throughout the organization.

• Created benefits and communication strategy to achieve employee engagement. COLDWATER SOFTWARE 2013 to 2014

A software and consulting company, providing technology to improve communication and strategy. Director of Business Development and Recruiting

Led recruitment efforts to expand the consulting division of the organization.

• Attracted and recruited top technical talent growing the consulting arm of the business. TALENT BURST 2013

A global company focused on staffing solutions, payroll and compliance. Talent Acquisition Contractor

Led all recruiting efforts for Western Union Digital Solutions division.

• Identified and hired leading technology talent for clients. PAYSIMPLE 2012 to 2013

A cloud – based point of sale company offering payment and customer management solutions. Director of Talent

Designed and deployed talent acquisition strategies ensuring staff in place to meet current and future business needs. Led two-person team with indirect responsibility for 100 employees. Cynthia Tauer Page Two

• Managed the full lifecycle recruiting process from initial posting to offer acceptance.

• Implemented strategy to identify top talent through networking, social media, and current technologies.

• Sourced, identified and recruited professionals across a wide array of verticals and with varying levels of experience. RIVET SOFTWARE 2009 to 2012

A provider of financial reporting systems.

Human Resources and Recruiting Manager

Managed all aspects of human resources division including recruiting, professional development and training, staffing strategies, and benefits. Led four-person team with responsibility for 300 employees.

• Designed staffing plan for current and future growth. Hired over 500 new employees in two years.

• Developed and maintained training and development program positively impacting recruiting efforts and retention of staff.

• Co-developed and implemented staffing matrix and departmental structure changes. Created change management strategies minimizing effect of rapid growth and change.

• Researched and established employee benefit partnerships. Earlier: Senior Recruiter / Relationship Manager / HR Generalist, Planet Consulting; Marketing Specialist, Denver Investment Advisors, LLC.

EDUCATION / CERTIFICATIONS / MEMBERSHIPS

Bachelor of Arts, Finance, Fort Lewis College

Senior Professional in Human Resources (SPHR)

Society for Human Resources Management Senior Certified Professional (SHRM-SCP) People Analytics for HR Certification (PAHR)

Women in Cable and Telecom Rocky Mountain Chapter (WICT) Member Human Resources Standards Institute/Human Resources Certification Institute (HRCI) Member National Business Development Association (NBDA) Member Executive HR Roundtable Group Member

SHRM Member

Mile High SHRM Member

IPMA-HR Colorado Chapter Member

Executive Women’s Summit Member

RMHRPS Member

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