Customer Service Data Entry

BRIANA GRANDISON-GILES

Colonial Heights, VA · 804-***-****

*************@*****.*** · LinkedIn Profile ·

Ambitious and self-motivated individual with four years of professional experience, excellent knowledge of the financial industry, and proven customer service and communication skills. I am a dynamic sales professional seeking to secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.

EXPERIENCE

MAY 2022– TO PRESENT

BUSINESS DEVELOPMENT MANAGER, Regional Finance

Led cross-functional teams across broad technical and operational disciplines. Focused teams on objectives and tracked progress to ensure strategic initiatives were completed with desired results.

Directed underwriters in performing financial analysis, utilizing strategic planning and financial expertise to provide winning solutions while continuously improving operational processes.

Correctly identified service errors and opportunities for improvements to processes, controls, and technology systems.

Assisted in the development of new and maintenance of current business-to-business contacts.

JUNE 2021 – MAY 2022

ASSISTANT BRANCH MANAGER, Regional Finance

Subject matter expert in Company personal loan product offerings; used knowledge to present loan solutions to current and potential customers that help them achieve their financial goals.

Assisted in developing marketing strategies to increase the branch's loan portfolio and enhance profitability.

Completed weekly progress reports and worked with senior management to develop, communicate, and track daily/weekly/monthly goals.

Assisted the Branch Manager with the day-to-day management and development of the team.

DECEMBER 2020-JUNE 2021

ACCOUNT EXECUTIVE, Regional Finance

Assumed leadership and managerial responsibilities to drive sales and increase customer engagement.

Exceeded weekly sales quotas by 130% by assessing customers' needs, underwriting quality applications, and offering valuable solutions to customers.

Built strong, ongoing relationships with customers and developed a strong returning client base.

Process credit loan applications and use product knowledge to present loan solutions to current and potential customers.

MARCH 2018-NOVEMBER 2020

PERSONAL CARE ASSISTANT, Good Neighbor

Worked directly with children and families by providing treatment recommendations and appropriateness for ongoing services.

Displayed time management skills by setting detailed schedules for daily activities, appointments, and goals to be accomplished weekly.

Facilitated learning in core subjects and assisted in developing independence in eating, dressing, mobility, and toileting.

Charted and logged all medical data and updates throughout a shift, including, but not limited to, medication doses given, pain logging, and patients' range of mobility.

EDUCATION

SEPTEMBER 2014 - JUNE 2018

ADVANCED DIPLOMA, Matoa High School

SKILLS

Customer Service

Data Entry

Sales Management

Time Management

Personal Loan Underwriting

Performance Management

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