Qualifications Summary

Licensed Phlebotomist with 10 years’ experience in blood sample testing and collection. Instrumental in performing venipuncture, injections, immunizations, and patient intake. I am seeking to use my strong knowledge of phlebotomy practices to transition into and secure a challenging position in medical billing.

Quest Diagnostics April 2013 to Present

Patient Services Representative Washington, DC

Collects specimens according to established procedures, including drug screens, biometric screening, and insurance exams.

Administers oral solutions according to established training.

Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.

Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders.

Compiles billing information and collects payments when required.

Data entry and processing specimens including labeling, centrifuging, splitting, and freezing specimens as required by test order.

Reads, understands and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual); and ensure that all staff members follow instructions.

Performs verification of patient demographic info/initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.

Maintains all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.

Completes training courses and keeps up to date with the latest phlebotomy techniques.

With appropriate training, act as mentor and resource for new employees, assisting with transition into the PSC work environment and the familiarity with established procedures.

Assist with periodic inventory counts, report shortages and problems to group leader or supervisor as they occur.

Assist with the preparation of schedules for the assigned workgroup or PSC's.

Assist supervisors with the implementation of SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.

Ensures facilities are neat, clean and in good repair, takes appropriate action to advise Group Leader or Supervisor of required repairs and maintenance.

Acts as a coach, mentor, instructor and resource advisor for new employees, as well as be the point of contact to staff on-site and provide regular input to the group lead or supervisor.

Capital Women's Care April 2005 to January 2012

Patient Care Representative Washington, DC

Entered data for patients into an electronic medical record (EMR).

Contacted patients and processed paperwork in-person to collect information about the patient's past treatments and other historical medical data, including medications and surgical history.

Screened incoming calls to provide the proper routing to other departments when necessary.

Scheduled and registered patients for initial appointments and follow-ups.

OB/GYN Physicians of Washington Chartered April 2000 to April 2005

Patient Billing Coordinator Washington, DC

Functioned as an intermediary between healthcare providers, patients, and health insurance companies

Reviewed patient bills for accuracy and completeness, investigating and obtaining missing information

Acquired knowledge in all insurance classes, especially Medicare and Medicaid’s, rules and guidelines

Identified insurance company or proper party (patient) to be billed; identify and bill secondary or third-party insurances

Processed claims as they are paid and credit accounts accordingly

Reviewed insurance payments for accuracy and compliance with contract discounts

OB/GYN Physicians of Washington Chartered January 1995 to April 2000

Surgical Coordinator Washington, DC

Accessed patient registration and verified insurance benefits.

Coordinated pre-operative, surgical and post-operative scheduling.

Prepared and enforced strong communication with patients on surgical and obstetrical contracts. Collect all non-covered fees and balances and post them to the system.

Request signed documentation from physician to authenticate agreed upon settlements.

Posted all scheduled procedures and deliveries in electronic medical record (EMR) and physician's personal calendar.

Forwarded medical correspondence to hospital and patients.

Completed all medical forms requested by patients and ensured proper delivery to assigned parties.

Entered all charges on completed procedures and deliveries.

Skills/ Education

Professional Development Institute, Prince George Community College, Jesse Warr Vocational School, Nursing and Medical Assistant Program,

CBSI, MYSIS, Microsoft Office Suite, GE Centricity, PMP,IAHCSMM Certification Program( CRCST) EMR Link/Care360

Volunteer Experience

Special Olympics: Registration clerk and relay race greeter

Legg Mason: Youth organizer for tennis games

Washington Medical Society: Performed seminars with the NCRIC and AGOG on exceeding customer service.

References furnished upon request.

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