Customer Service Social Media

Summer Shoemaker

Gilbert, AZ ***** ady3gz@r.postjobfree.com 520-***-****

Talented sales professional who effectively multi-tasks and balances customer needs with company demands. Efficiently builds loyalty and long-term relationships with customers, while consistently reaching sales targets.

Work Experience

Sales Professional

Cornerstone Auto Sales - Tucson, AZ

March 2021 to February 2023

Assisted customers in the purchase process. Performed pre-qualifications utilizing CAC. Proficient in Caps and dealersocket. Collected stips. Cold called daily and sold extended warranty products.

Marketing Director

4 Local Media - Peoria, AZ

January 2016 to February 2021

Introduced product options for advertising to clients in the auto industry. Territory Sales.

Packaged and priced programs based on location and radius desired. Collaborated with colleagues to exchange selling strategies and marketing information. Taught potential clients about products through webinars daily, made cold calls to top level executives to increase client base.

Sales Professional

Show Low Ford - Show Low, AZ

January 2014 to January 2016

Cold-called prospective customers to build relationship. Assisted customers in finding their desired vehicle based on their personal needs and financial situation. Facilitated test drives and walk arounds to explain vehicle features. Collected all necessary stips for financing. Completed documentation for insurance and service sales. Maintained productive relationships with existing customers through exceptional follow-up after sales. Generated high volume of referrals. Established new customer accounts. Updated database with customer and sales information.

Sales and Finance Manager

Car Cash - Tucson, AZ

April 2011 to January 2014

Purchased vehicles from the auto auction. Reconditioned vehicles mechanically and cosmetically with help from a mechanic. Booked and listed cars for sale and advertised online.

Photographed interior and exterior of vehicles and managed all adds as well as internet leads. Utilized by here pay here financing in-house and other subprime banks to contract other financing options. Finalized all loan documents and contracts.

Completed and processed all title, license and registration paperwork. Handled all accounts payable/receivable records and payroll. Facilitated sales of vehicles to include demo, and test drive. Gathering of stips and insurance documents.

Outside Sales Manager/ Finance Manager

Hatch Motor Company - Show Low, AZ

May 2003 to March 2011

Delivered exceptional account service to strengthen customer loyalty. Negotiated details of contracts and payments and prepared sales contracts. Created sales strategies to promote advertising, negotiated media buys, including TV, radio, print and digital. Managed both inbound and outbound marketing campaigns to generate new business. Taught potential clients about products through seminars and other special events. Collaborated with members of other departments to complete sales transactions. Planned and organized routes within territory to maximize efficiency and time in the field. Maintained friendly and professional customer interactions.

Education

MB/RI in Finance

Arizona Scool of Real-Estate and Business - Scottsdale, AZ

2003

Associate in Accounting/ Business Entrepreneurship/ Applied Science

NPC/UOP - Show Low, AZ

1998 to 2002

Insurance license

Ford School of Insurance - Phoenix, AZ 2002

High School Diploma

Blue Ridge High School - Pinetop, AZ 1998

Skills

•Social Media Marketing

•Customer Service

•Marketing Strategy

•Customer Service

•Marketing Strategy

•Social Media Marketing

•Sales Management

•Outside Sales

•Accounts Payable

•Time management

•DocuSign

•Marketing

•Market research

•Salesforce

•Insurance Sales

•Accounts Receivable

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