Customer Service Administrative Assistant

DANIELLE

PEROW

ady3g0@r.postjobfree.com 231-***-****

Ludington, MI 49431

PROFESSIONAL SUMMARY

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. SKILLS

Business correspondence

Bookkeeping

Customer relations

Scheduling

Employee training and development

Travel coordination

Credit and collections

Time management

Problem-solving skills

Microsoft Office software

Office management

WORK HISTORY

Lead Bartender Golden Sands Golf Course - Mears,MI 05/2022 - Current Maintained secure cash drawers, promptly resolving discrepancies in daily totals. Trained 7 new bartenders on drink preparation, product promotion, garnish prepar+aition, and sanitation protocol

Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.

Adhered to state laws regarding alcoholic beverage services and customeregulations. Developed new signature cocktails to utilize slower moving inventory and reduce losses.

Consulted with managers to organize special events and promotions. 04/2021 - 09/2021

Reservations Sales Specialist Manistee National Golf & Rsrt - Manistee, MI Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills. Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities. Resolved various issues and discrepancies for customers. Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.

Handled billing information over phone.

Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.

Administrative Assistant Preferred Quality Services - Grand Rapids, MI Executed record filing system to improve document organization 04/2019 - 09/2020 and management.

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.

Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

Restocked supplies and placed purchase orders to maintain adequate stock levels. Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Restaurant Manager The Q Smokehouse - Ludington, MI 08/2017 - 04/2019 Carefully interviewed, selected, trained, and supervised staff. Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.

Reconciled cash and credit card transactions to maintain accurate records. Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.

Correctly calculated inventory and ordered appropriate supplies. Developed unique events and special promotions to drive sales. EDUCATION

University of Phoenix - Tempe, AZ Expected in 07/2025 Bachelor of Science: Accounting

Associate of Arts in Business Administration

3.6 GPA

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