Chantel Carswell

***** ***** ****** *****, ******* 33612

Cell: 813-***-**** Email: ady3ee@r.postjobfree.com

OBJECTIVE:

Experienced, detailed oriented professional with exceptional organizational and leadership skills; seeking a position in management with a company in which I can utilize my skills to enhance customer satisfaction and productivity.

SUMMARY OF QUALIFICATIONS:

● Have 6 years experience in the fast food service industry, knowledgeable in various aspects of the industry.

● Strong leadership and excellent communication skills.

● Exceptional customer service relation skills and rapport with customers and employees.

● Ability to work in fast paced setting, independently.

● Exceptional interpersonal and multitasking skills.

● Strong analytic and problem resolution skills

● Deliver the highest standards in quality work and productivity levels.

WORK EXPERIENCE: 09/10 – Present: MC Donald’s; 6505 S. Dale Mabry Hwy, Tampa, Fl Position: Assistant Manager

● Supervise approxiatemely 30 employees on rotating shifts.

● Ensure that the restaurant exceed standards in food quality, safety

● and cleanliness.

● Identify and delegate responsibilities to crew leaders and employees to ensure objectives are met and excellent customer service is consistently achieved.

● Ensure that customer’s orders are processed efficiently.

● Investigate and resolve customer complaints effectively.

● Maintain inventory and ensure there is adequate supplies in stock.

● Assign employees to clean the lobby, tables, counters, discard trash, and replenish condiments and trays as needed. Change carbonated beverages; prepare brewed ice tea and coffee.

● Manage and verify cash register, count money at the end of the shift complete necessary form and secure in safe deposit box for deposit. 02/07– 03/10: Double Tree Hospital; 4500 W. Cypress Street, Tampa, Fl Position: Lead Housekeeping Attendant

● Cleaned and sanitized bathtub, toilet, sink, walls, mirrors, tiles, counter, refrigerator, microwaves, hallways and floor surfaces.

● Cleaned an average of 18 rooms per day.

● Dusted all furniture, cleaned entry and bathroom doors, pictures, drawers, drapes, window ledges and shelves thoroughly.

● Cleaned air conditioner vents.

● Stripped and changed bed linen, replace bed with clean linen.

● Collected and disposed garbage replaced liner.

● Vacuumed carpet and mopped floor.

● Replenished amenities, linen and supplies in guest rooms.

● Replenished portable cart with clean bed linen, towels, laundry bags, paper products and beverage supplies for guest rooms.

● Assisted guests with any room accommodation as needed.

● Visually expected room for cleanliness and appearance and signify completion of room.

● Followed all company safety and security policies and procedures; reported any maintenance problems, safety hazards, accidents and injuries.

06/2004: Foster Janitorial Temp Service, Tampa, Fl Position: Custodian Janitor

● Cleaned an average of 8 classrooms in 4 different buildings located on USF campus.

● Cleaned and sanitized bathrooms.

● Cleaned sinks, countertops, microwaves and refrigerator in break rooms.

● Replenished supplies in the bathrooms break rooms and common areas.

● Emptied trash receptacles and replaced liners, cleaned receptacles as necessary.

● Dusted and cleaned office desks and furniture.

● Cleaned window seals and windows with squeegees.

● Vacuumed floors, swept stairs and mopped floors.

● Buffed and waxed floors.

CERTIFICATIONS:

● Team Award - Introduction to Management, June 2015

● Serv Safe Certification, November, 2014

● Employee of the Quarter Award, December, 2013

EDUCATION: Diploma, 1970

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