EXPERIENCE

Grand Millennium Hotel Alwahda Abu Dhabi UAE.

Food Server

Provided exceptional to high volume of daily customers. Welcomedguestswithpersonableattitudeandbroughtbeverage orders while reviewing menuoptions.

Calculated charges Issued table checks and collected payments from customers.

Communicated with hosts bussers and kitchen staff to prepare for and serve customers.

Brewed coffee and distributed to guests.

Explained menu options to guests offered suggestions and took orders for food and beverages.

Served food and beverages to patrons and conformed complete orders.

Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Stocked service areas with supplies during slow periods. Collected dirty dishes and glasses from tables of counters preparing areas for next diners

Checkedwithgueststogetfeedbackonfoodservedresolveissues bring additional items and re ll beverages.

March 2023

Grand Villaggio Hotel Abu Dhabi UAE

Food Runner

Transported food trays from kitchen to dining areas. Delivered orders to tables in a timely manner with a accuracy rate. Collaborated with other teammemberstoresolvecustomerissues and maintain a clean and organized work environment. Restocked supplies cleaned and organized the store, and completed other tasks in a timely manner resulting in improved leniency.

Maintained a friendly and professional attitude with customers resulting in an increase in repeat customers and referrals. Developedane ective system for cleaning andsanitizing equipment that improved safety and compliance.

Double-checked meals placed in window against customer tickets for accuracy.

Memorized dining room door plans and understood seat number system.

Gained broad base knowledge in restaurant operations both front- of-house and back-of-house.

Responded quickly to customer concerns and escalated major issues to management.

Removed dishesandglasses from tables or counters to take to kitchen for cleaning.

June 2022 - March

2023

Rodeo Pub and Restaurant Negombo Sri Lanka

Waiter

Developed lasting relationshipswith customers through attentive service and engaging conversation, resulting in repeat business. Communicated with kitchen staff to stay updated on item availability and customer wait times.

Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.

Calculated charges, issued table checks and collected payments from customers Served foodandbeveragestopatrons and confrmed completeorders.

Set up tables in between patrons to reduce wait times. September 2017 -

January 2020

EDUCATION

St.Mary's College Negombo Sri Lanka

Bachelor of Commerce - B com Diploma

Business Accounting and Economics Management

Studided education under all these factors.

> Latest and relevant knowledge in the eld of management and practices,

August 2011 - August

2013

MAHESH FERNANDO

CONTACT

Villa 28 Airport road Abu Dhabi UAE

+971-*********

ady3d8@r.postjobfree.com

Yesu Fernando

OBJECTIVE

Responsible professional with experience in

customer service and support.Ready to contribute

my skills in customer service, team leadership and food preparation. Skilled restaurant team member

looking to employ my abilities in communication,

problem-solving and attention to detail in a server role. Highly committed to providing enjoyable

dining experiences tocustomers.

SKILLS

• Customer Impressing

• Good Communication

• Analytical Thinking Skills

• Time Management Skills

• Detail Oriented

• Effective Team Leader

• Teamwork Skills

• Fast Learner

• Quickly Serve Food and

• Beverage's

• Service Prioritization

• Conflict Resolution

• Order Accuracy

• Food Handling

• Relationship Building

• Supply Restocking

• Relationship Management

• Dining Customer Service

• Price Memorization

• Quality Control

• Food Inspection

• Buffet Setup and Takedown

• Menu Presentation

• Order Taking

• Banquet Coordination

• Guest Relations Management

• Health Code Compliance

• Injury Prevention

HOBBIES

• Researching for the guests impression

• Playing Guitar

• Playing Footbal

• Talking and playing with small children

> Business, industry and management knowledge required,

> Knowledge of the ow of skilled human and attitudes resources with values theory,

> On developing leadership skills suitable for management,

> Knowledge of e ective planning and policy making managerial decision making such as planning organizing leading and controlling,

> On teamwork research and attitude based reporting for positive development through experiential learning of case studies,

LANGUAGES

SINHALA =Read Writing spoken

ENGLISH = Read Writing spoken

TAMIL = Read Writing spoken

HINDI = Middle

ARABIC = Beginner

ACHIVEMENTS & AWARDS

Tripadvisor Reviews

Guests have reviewed many comments about

my professional service and guest attraction

on the Tripadvisor review page.

Playing Pool

Contact this candidate