Customer Service Team Member
Resume:
EXPERIENCE
Grand Millennium Hotel Alwahda Abu Dhabi UAE.
Food Server
Provided exceptional to high volume of daily customers. Welcomedguestswithpersonableattitudeandbroughtbeverage orders while reviewing menuoptions.
Calculated charges Issued table checks and collected payments from customers.
Communicated with hosts bussers and kitchen staff to prepare for and serve customers.
Brewed coffee and distributed to guests.
Explained menu options to guests offered suggestions and took orders for food and beverages.
Served food and beverages to patrons and conformed complete orders.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Stocked service areas with supplies during slow periods. Collected dirty dishes and glasses from tables of counters preparing areas for next diners
Checkedwithgueststogetfeedbackonfoodservedresolveissues bring additional items and re ll beverages.
March 2023
Grand Villaggio Hotel Abu Dhabi UAE
Food Runner
Transported food trays from kitchen to dining areas. Delivered orders to tables in a timely manner with a accuracy rate. Collaborated with other teammemberstoresolvecustomerissues and maintain a clean and organized work environment. Restocked supplies cleaned and organized the store, and completed other tasks in a timely manner resulting in improved leniency.
Maintained a friendly and professional attitude with customers resulting in an increase in repeat customers and referrals. Developedane ective system for cleaning andsanitizing equipment that improved safety and compliance.
Double-checked meals placed in window against customer tickets for accuracy.
Memorized dining room door plans and understood seat number system.
Gained broad base knowledge in restaurant operations both front- of-house and back-of-house.
Responded quickly to customer concerns and escalated major issues to management.
Removed dishesandglasses from tables or counters to take to kitchen for cleaning.
June 2022 - March
2023
Rodeo Pub and Restaurant Negombo Sri Lanka
Waiter
Developed lasting relationshipswith customers through attentive service and engaging conversation, resulting in repeat business. Communicated with kitchen staff to stay updated on item availability and customer wait times.
Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Calculated charges, issued table checks and collected payments from customers Served foodandbeveragestopatrons and confrmed completeorders.
Set up tables in between patrons to reduce wait times. September 2017 -
January 2020
EDUCATION
St.Mary's College Negombo Sri Lanka
Bachelor of Commerce - B com Diploma
Business Accounting and Economics Management
Studided education under all these factors.
> Latest and relevant knowledge in the eld of management and practices,
August 2011 - August
2013
MAHESH FERNANDO
CONTACT
Villa 28 Airport road Abu Dhabi UAE
*****************@*****.***
Yesu Fernando
OBJECTIVE
Responsible professional with experience in
customer service and support.Ready to contribute
my skills in customer service, team leadership and food preparation. Skilled restaurant team member
looking to employ my abilities in communication,
problem-solving and attention to detail in a server role. Highly committed to providing enjoyable
dining experiences tocustomers.
SKILLS
• Customer Impressing
• Good Communication
• Analytical Thinking Skills
• Time Management Skills
• Detail Oriented
• Effective Team Leader
• Teamwork Skills
• Fast Learner
• Quickly Serve Food and
• Beverage's
• Service Prioritization
• Conflict Resolution
• Order Accuracy
• Food Handling
• Relationship Building
• Supply Restocking
• Relationship Management
• Dining Customer Service
• Price Memorization
• Quality Control
• Food Inspection
• Buffet Setup and Takedown
• Menu Presentation
• Order Taking
• Banquet Coordination
• Guest Relations Management
• Health Code Compliance
• Injury Prevention
HOBBIES
• Researching for the guests impression
• Playing Guitar
• Playing Footbal
• Talking and playing with small children
> Business, industry and management knowledge required,
> Knowledge of the ow of skilled human and attitudes resources with values theory,
> On developing leadership skills suitable for management,
> Knowledge of e ective planning and policy making managerial decision making such as planning organizing leading and controlling,
> On teamwork research and attitude based reporting for positive development through experiential learning of case studies,
LANGUAGES
SINHALA =Read Writing spoken
ENGLISH = Read Writing spoken
TAMIL = Read Writing spoken
HINDI = Middle
ARABIC = Beginner
ACHIVEMENTS & AWARDS
Tripadvisor Reviews
Guests have reviewed many comments about
my professional service and guest attraction
on the Tripadvisor review page.
Playing Pool
Contact this candidate