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Call Center Front Desk

Location:
Loveland, CO
Salary:
19
Posted:
August 21, 2023

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Resume:

Louise Doherty

**** ****** **** ****

Loveland, CO 80538

Phone 970-***-****

ady3d2@r.postjobfree.com

Experience:

Patient Access Specialist. Call Center, registration, insurance verification, front desk, check in and check out, scheduling, collection of Copays and Cash drawer closing at end of shift, EMR, Medical Records HIM Clerk.

Current Position - UC Health – HIM Clerk MCR Medical Records Department.

4/7/22 - present

Duties include Call center, data entry, preparation, and logging of documents. Process and distribution of incoming and outgoing correspondence, retrieval of medical records, logging of electronic faxes. Work collaboratively with other team members and HIPPA Specialists to support patient care. Educate patients in the many assets of using My Health Connection.

PATIENT ACCESS SPECIALIST –UC Health Surgeons Office Harmony Campus Ft Collins.

9/20/2019 - 7/2021

Duties include registration, scheduling, Call Center, insurance verification, collection of copays, heavy front desk phones, Triage calls routed to nurses and physicians.

PATIENT ACCESS SPECIALIST -UC Health Cancer Care and Hematology Fort Collins Colorado

5/2017-9/2019

Scheduling, front desk registration, insurance verification, collection of copays, assisting family members with information on patient’s numerous appointments scheduled within the Cancer Unit Department.

PATIENT ACCESS SPECIALIST- Float Pool, UC Health 12-16/5-17

Worked for the Float Pool in Northern Colorado. Registration, scheduling, medical records, commercial health insurance verification, referrals and authorizations, collection of copays, call center North campus clinics at MCR.

Mallory Family Wellness: 8/2013-12/2016

1548 N Boise Ave.

Loveland CO 80538 970-***-****

Prior Authorization and Insurance Referral Specialist – Registration/Scheduling

Prescriptions. Coordinating with other physicians’ offices and other facilities as needed. Front desk registration and scheduling

Banner Medical – Loveland Colorado: 80538 – 2006/2013

Administrative Medical Clerk/Records

Responsible for management /quality control of medical records in accordance with specified regulatory HIPAA requirements. Supported physicians, medical/clerical staff with patient.

information as needed. Entered, tracked, and maintained patient data in a timely, accurate manner.

Banner Medical Claims Follow Up Biller – Greely, CO 2005-2006

Verified accuracy of coding and registration to ensure correct payment of medical claims.

Communicated with patients, clinics, and insurance companies to ensure prompt correct payment of medical claims.

Management and quality control of all medical records in accordance with HIPAA specified regulatory requirements.



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