SAMRAT ROY

PROFILE

General Manager with a warm and friendly demeanor always! Skilled at conflict resolution. Team builder who is acutely attentive to employees’ and guests’ needs. Punctual problem solver and avid multitasker. Track record of being an essential part of the management team and instrumental in providing effective solutions that produce immediate impact and contribute to the establishment’s long-term success.

CONTACT

PHONE:

+919*********

LINKEDIN:

http://www.linkedin.com/in/samrat-roy-678939a1

EMAIL:

ady3bn@r.postjobfree.com

ACTIVITIES AND INTERESTS

Photography

Cricket

Travel

Regional food test

PERSONAL INFORMATION

Marital Status -- Married

Religion -- Hindu

Address -- A/122,Central rd. H.B

Town. Sodepur. kol-110

WORK EXPERIENCE

General Manager

Vera By Bisque Hotel. Brookfield. Bangalore

June23- Present

Operation Head

Walkers Village. Siliguri. West Bengal

Nov2022-Jun23

General Manager

The Krishna G&B Associate. Dhanbad. Jharkhand

June2019– Nov2022

Supervise all staff. Improve staff performance through training, attention to detail and empathetic problem-solving methods. Assist with the preparation of staff assessments. Resolve staff and guest conflicts in a professional courteous manner. Inventory and order business supplies. Responsible for guest billing and settling payment disputes. Admin tasks as needed including bookings, check-ins, answering phones, responding to email and social media inquiries.

Restaurant Manager

Speciality Restaurant Ltd Under of MainLand Chaina, Hoppipola, Sigree, Oh Calcutta, Machaan..

2017–2019

Daily financial reporting. In charge of guest database and stays schedule. Point person for corporate client relations and reviewing guest feedback on lines. Worked with marketing team on campaign to increase guest bookings. Assisted accountant with accounting tasks. Handled in-person guest complaints.

Restaurant In-Charge2016-2017

Zaika Hub.Sharjah. U.A.E

Sr. Executive 2012-2016

Minus 6 AUNIT of Saltee group. Kolkata. India

Sr. Executive 2008-2012

Ambuja Reality. Kolkata. India

Supervisor 2007-2008

Katriya Hotel &Towers. Hyderabad. India

Supervisor 2006-2007

Hotel Sriyash Regency. Bhagalpur. India

GSA 2005. Hotel Sojourn. Kolkata. India

GSA.2002-2004. New Kenilworth Hotel. Kolkata. India.

EDUCATION

Bellows College

2001

18 Months Combined Trade Diploma Food & Beverage Service.

KEY SKILLS AND CHARACTERISTICS

Budget Management

Excellent listener

Friendly, courteous, and service oriented

Poised under pressure

Staff Training & Coaching

Recruiting and Hiring Talent

Quality Assurance

Costing with Profit & Loss

SAMRAT ROY

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