RESUME

ABDUL HAMEED CHALKARE HUSSAIN

Call / WhatsApp: +971-**-*******

Email: ady3aq@r.postjobfree.com

Objective

Looking for a challenging role in a reputable organization to utilize my sales, technical and management skills for the growth of the organization as well as to enhance my knowledge about new and emerging trends in the Company.

Key Attributes:

Experienced around 25 years in different roles such as E-Commerce Operations Lead, Technical Specialist, Supervisor, Sales & Service Engineer, Sales Executive etc.

Good Communication and Interpersonal Skills

Strong consulting and needs assessment skills.

Strong time, project management and multi-tasking skills.

Ability to conceptually adapt technologies to fit various ideas.

Knowledge of Managing Service center/Branch in a better way

Experienced in MS Excel, Word, PowerPoint & Social Media Handling, Online works. Additional Advantages : Valid UAE Driving license. Career History

E-Commerce Operations Lead - August 2020 – present E-Mall City Portal LLC (www.emall.ae)

Duties,

Market research to find selling possibilities and evaluate customer needs, Seeking new sales opportunities through calling, Email, social media.

Setting up meetings with potential clients and listing to their products to our portal.

Developing detailed processes, quality controls, and KPI for a seamless integration of executing a Direct Vendor Fulfilment program.

Daily reporting for internal/external customers for performance and order management.

Operational responsibility for ensuring pricing and supply.

Performance Management of the team by setting goals, carrying out performance analysis and identifying and recommending training needs.

Order management, Logistics, Support, Process Improvement, and Operational Efficiency

Support and training to the Customers and Vendors about Technical & other issues.

Managing the day-to-day operations of an ecommerce business, including customer service, inventory management, marketing efforts, and financial planning ONT Technician Specialist – February 2020 – July 2020 Xad Technologies (Etisalat Project)

Duties,

Contact customers and take appointment.

Installation, Router configuration, Splicing.

Troubleshooting and fix the issue of Internet.

Daily Report to Supervisor.

Branch Unit Supervisor - June 2017 – August 2019

I Care Fix, Kuwait

Duties,

• Prepare and deliver proper presentations on products and services.

• Create frequent reviews and reports with sales and financial data.

• Ensure the availability of stock for sales and demonstrations.

• Participate on behalf of the company in exhibitions or conferences.

• Solve the Customers issues, questions, and giving them to best service.

• Schedule employees and decide hourly assignments each week by analyzing employee availability, strengths, and company goals or tasks.

• Preparing Daily and Monthly reports and sending to the Manager. Sales & Service Engineer - May 2012 – May 2017

LG Electronics Middle East Co Ltd, Jabel ali Freezone UAE Duties,

• Responsible for selling the company’s products, responding to clients’ queries, and providing advice and support on a range of product related issues.

• Solving complex technical problems in a systematic way.

• Demonstrating how a product meets a client’s needs.

• Helping existing customers get more benefits from the products they have bought.

• Providing sales support during virtual and onsite client meetings.

• Consulting with both current and potential clients to develop existing and new business opportunities.

• Finding the customer’s current and future requirements.

• Offering after-sales support services.

• Conveying solution benefits to both business and technical audiences.

• Maintaining existing, long-term relationships with customers.

• Putting together technical instruction for customers in relation to the use,

• operation and maintenance of purchased products.

• Travelling to visit potential clients.

• Maintaining professional working contact with key suppliers and third parties.

• Preparing reports for head office and senior managers. Technical Support Engineer - Feb 2007 – April 2012 LG Electronics Middle East Co Ltd, Jabel ali Freezone UAE Duties,

• Responsible for the support of any technical issue of Smart Phones & Laptops,

• Responding to clients’ queries and providing advice and support on a range of product related issues.

• Solving complex technical problems in a systematic way, & Latest Software Updating in Bulk Devices.

• Ability to conceptually adapt technologies to fit various ideas.

• Provide training for the new updates to the distributers and dealers about technical issues.

• Maintain jovial relationships with clients.

• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.

• Talk clients through a series of actions, either via phone, email, or chat, until they have solved a technical issue.

• Preparing Daily and Monthly reports and send to the Manager. Retail Sales & Service Executive - May 2002 – Jan 2007 Ali Abedi Electronics LLC, Deira Dubai UAE

Duties,

• Retail sales & Service experience of Smartphones, Electronic, Electrical Products and Watches., Technically Support to Customers device issues,

• Provide accurate information (e.g., product features, pricing, and after-sales services)

• Answer customers’ questions about specific products/services

• Conduct price and feature comparisons to facilitate purchasing

• Check the racks are fill by products, if any products are short, list that for new orders.

• Manage returns of merchandise & Provide customer feedback to the Store Manager

• Inform customers about discounts and exclusive offers.

• Preparing Daily and Monthly reports and sending to the Manager. Salesperson cum Electronics Technician - Dec 1996- April 2002 Indian Times & Electronics, Karnataka, India

Duties,

Troubleshooting, Repairing Electronic and Electrical Products, Telephones, Cordless phones, intercom, Inverter, Watches and Sales experience of Electronic, Electrical Products and Watches. Academic Qualifications

Diploma in Electronics - July 1996.

Institution : Shree Mahalingeshwara Industrial Training center, Board : National Council for Vocational Training. (NCVT) New Delhi - India

Diploma in Computer Technology - August 2001

Institution : Marconi Instruments, Mangalore (India)

Secondary School Leaving Certificate

Institution : St Philomena’s High School, Puttur, Karnataka- India Board : Govt. Board of Public Examination Bengaluru, India Personal Details

Date of Birth : 10-05-1978

Nationality : Indian

Gender : Male

Marital Status : Married

Religion : Muslim

Passport Number : R1225567

Visa Status : Employment Visa (Transferable)

Language : English, Hindi, Arabic (Minimal), Kannada, Malayalam &Tamil. Declaration

I do hereby declare that the information said above is true to the best of my knowledge & ensure you that I will show great performance if you provide me a chance in your organization. Yours faithfully,

Abdul Hameed C.H

References; Available on request.

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