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Customer Service Representative

Location:
Idaho Falls, ID
Posted:
August 22, 2023

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Resume:

Experience

Construction Laborer **/**** to Current

Alpine Builders LLC Idaho Falls, ID

Collected and removed debris from work sites to maintain team productivity and minimize

safety hazards.

Installed structures or fixtures using hand or power tools per plan drawings.

Met company and OSHA safety guidelines for work site operations to minimize worker risk.

Read plans, instructions or specifications to determine work activities.

Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.

Used laser measuring tools to calculate lengths, widths and heights.

Operated overhead lifts to move heavy and bulky work materials.

Logged inventory to track supply counts, organize equipment and gather important materials.

Operated a variety of hand and power tools to complete tasks such as sawing, drilling,

hammering, and excavating.

Built forms for pouring concrete foundations and slabs.

Installed insulation into walls before applying drywall panels.

Music Teacher 10/2019 to Current

Cutting Edge Musical Arts & Performance Idaho Falls, ID

Evaluated student recordings using recording software programs like Protocols or Logic Pro X

Gathered music and props for daily class instruction as well as performances.

Maintained students’ progress by evaluating and adjusting strategies.

Helped students appreciate arts with instructional and immersive techniques.

Monitored students’ progress by analyzing performance metrics.

Mentored individual students by taking creative approach.

Interfaced with parents to discuss student progress and resolve conflicting educational

priorities.

Created individual lesson plans for each student based on their skill level and interests in

music.

Maintained a positive learning environment by providing encouragement and constructive

criticism during lessons.

Researched new methods of teaching music theory, composition techniques, improvisation

strategies., to enhance the educational experience of my students.

Forklift Loader Operator 06/2022 to 09/2023

PepsiCo Idaho Falls, ID

Operated forklift to unload and transport product from trucks or containers.

Inspected and maintained forklifts for safety compliance.

Verified accuracy of shipment against bill of lading.

Stacked materials in designated areas according to size, type, style, color or product code.

Maintained cleanliness of work area and equipment.

Followed all safety regulations while operating machinery.

Received incoming material into warehouse inventory system.

Lifted heavy objects by hand or with forklift as needed.

Performed daily pre-operation inspections on lift trucks prior to use.

Reported any discrepancies in material received to supervisor immediately.

Warehouse/Driver Supervisor 03/2023 to 07/2023

Habitat for Humanity Idaho Falls, ID

Coordinated load planning for drivers to minimize dispatch delays.

Kept track of driver hours and miles to achieve maximum productivity in given hours.

Identified root causes and feedback outcomes by communicating with team and monitoring

service delivery.

Monitored driver performance and provided guidance on safety measures.

Conducted regular vehicle inspections to ensure they were in safe operating condition.

Shipping and Receiving/Customer Service Representative 10/2022 to 03/2023

Walmart Ammon, ID

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly

service.

Remained calm and professional in stressful circumstances and effectively diffused tense

situations.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Developed strong customer relationships to encourage repeat business.

Provided outstanding service to new and long-standing customers by attending closely to

concerns and developing solutions.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Consulted with customers to resolve service and billing issues.

Education and Training

Associate in Electronics Engineering Technology: HVAC Installation And Repair 05/2009

EITC

Idaho Falls, ID



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