Customer Service Support Specialist
Resume:
RAMSES ALEJANDRO GOMEZ PEREZ
Customer service agent.
CONTACT INFORMATION
PHONE NUMBER:
EMAIL:
*************************@*****.***
Colonia cipreses c Abeto azul # 302 Salamanca gto 36723
LANGUAGES
English (native)
Spanish (native)
EDUCATION
Cbtis 225
August 2011 – June 2014
Graduated as a mechatronics technician.
Universidad tecnológica de león
August 2014 – June 2016
Not graduated but acquired knowledge as a higher university technician. (tools, materials, electricity etc.).
WORK HISTORY
Teletech/ Dish network: Customer service representative.
May 25th, 2016 – April 2017
As a customer service agent my tasks were to take frontline calls. Billing, customer information modification, channel package change, sells were my daily type of calls. If something was not regular customer service related a transfer was needed so the appropriate agent could make the changes.
Teletech/ Dish network: C2 Account support, Reconnect / Moving Department.
April 2017 – February 2018
●Reconnect from a soft disconnect status account or a hard disconnect account. Pitching offers and sells were key to be successful in these types of calls. (equipment, channel packages or special technician Smart home services were pitched to retain the customer)
●Moving services were offered in this C2 department as well. Sometimes retention soft skills were required since the customer was not always looking to move. Cancelations were present every day (equipment, channel packages or special technician Smart home services were pitched to retain the customer)
Teletech/ Dish network: C3, Advanced account support specialist.
March 2018 – December 6th, 2019
As an advanced account support specialist my main task was to retain the customer. Although this was the main purpose for this department other skills were required so I was also trained to handle legal situations, moving, reconnect (soft or hard disconnect), customer service, upgrades( pitch equipment upgrade or channel packages) tech related calls and aside from taking calls, on the job trainer.
SKILLS
●Sells.
●Customer service.
●Multitask/ active listening
●English native speaker.
●Fast Typing skills
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