HENRY E. PIÑGOL,

CHRP (Certified HR Professional) Executive Coach, HR Director, HR Strategic Business Partner, HR Services and Center of Excellence, Talent Acquisition, Organization & People Development Expert, Culture of Excellence Champion, Total Rewards, Labor Relations & Employee Services. General Affairs

& Compliance, CSR & Office Administration, ISO Quality Management Rep/Adviser and Internal Auditor Mobile Number: (S) 099*-******* Email address: ady39g@r.postjobfree.com Summary of Expertise and Competencies

• Organizational Excellence Champion, major initiatives conducted were Creation/Revision and Cascade of Vision, Mission & Values (VMV) for various companies, launched Staff Opinion Climate Survey (SOCS), Created and launched #Do Well, #Do Good, #Do More Campaign for personal, professional and organizational excellence, Job Evaluation, and Job Review;

• Employee Payroll, Statutory Benefits Compliance and Total Rewards Management

• Corporate & Group-wide Audit, Purchasing, Security and Office Administration

• Performance Management, Succession Planning, Rewards and Recognition;

• Policies and Procedures, Job Profile/Description and Work Instruction Champion;

• End-to-End Recruitment, Talent Management, Talent Retention, Employee Engagement and Labor Relations Management;

• Organizational Development, Culture Building, Training Talents & People Development;

• Career Development, Coaching and Mentoring;

• Business Continuity Planning; Succession Planning, Emergency & Risk Management Planning;

• Certified Facilitator of Service Plus (a customer service program for staff and leaders) since year 1997;

• Writer-editor of Staff & Operations Manual, Customer Service Manual, Emergency Procedures Manual and Food Safety Manual

• DOT Master Trainer/Resource Person/Certified Mabuhay Host Program facilitator, Effective Customer Service Training, Front Office/F&B Management, Effective Communications Skills, Team Building, Image Enhancement, Personality Development, Work Attitude and Values Clarification since 1999

• Strategic business partner and Management Consultant to various Small & Medium Enterprises

• Functional Skills

- Coaching skills, facilitation, and conceptual skills (event-management, promo activities, etc.)

- Accounting and budgeting skills, supervisory and management skills

- Presentation skills (computer-based, lecture type, structured learning style, blended learning)

- Customer service skills (Service-Plus champion)

EMPLOYMENT HISTORY

Oriental Consultants Philippines, Inc. OC Global (300 FTEs/500++ project employees) Asst. General Manager for General Affairs & HR (Sr. Manager level) 1 November 2021 – June 30, 2022

Promoted to

Deputy General Manager (AVP level) 1 July 2022-present Reporting directly to the Japanese President & CEO and part of the Executive Committee/Management Committee. Manages 6 project offices (Mandaluyong City, Quezon City [2 project sites], Bulacan, Pampanga, Cagayan de Oro) and the division’s day-to-day activities, plans and programs of General Affairs (GA) that includes Office Management & Administration, Purchasing, Logistics, Corporate Social Responsibility, ISO requirements/compliance, statutory government permits and licenses and many more) plus HR – all facets of Human Resources as follows:

- End-to-End Talent Acquisition and Management

- Organizational Excellence & Culture

- ISO 9001 Compliance & Certification

- Total Rewards, Compensation and Benefits

- Workforce.People Learning and Development (conducts training, coaching and mentoring sessions)

- Employee Rewards and Retention Programs/Performance Management

- Labor Relations and DOLE & OSH Compliance

- Strategic Planning, Succession Planning, Risk-based and Business Continuity Planning

- Human Capital Management (4 pillars of Balanced Scorecard) All Orient Marketing/Tire Republic Corporation

HR & Administration Director www.tirerepublicorp.com.ph May 15, 2018 – March 30, 2021

Importation, trading and retail (600 employees, 6 affiliate companies with 5 branches) Responsibilities and Achievement Highlights

• Executive Committee lead, handles the whole gamut of HR, People Development, Compensation and Benefits, Office Administration that includes, Accounting, Payroll, Purchasing, Security, Permits and Licenses, Warehouse Management, Security and Safety for all the 6-affiliate companies under Ozone Group of Companies.

• Specializes in Organizational Development and Organizational Excellence programs and initiatives.

• Have launched, created cascaded and implemented the following programs:

- Company SERVITUDE – Service Attitude and Customer Service Steps and Positive Memorable Customer Journey; conducted Effective Customer Service Program across all levels in the organization; Work Attitude & Values Enhancement Seminar (WAVES), BEST – Becoming an Effective Supervisor of the Team and BELT – Becoming an Effective Leader of the Team, yearly Team Building Program – BAWT – Building A Winning Team and other PEP programs.

- Do Well, Do Good Do More Campaign – Performance Management & Productivity;

- KRAs and KPIs;

- Vision-Mission-Values – revisited, cascaded and included as part of the employees’ KRAs;

- 5S Japanese System of Good Housekeeping and the 3Rs – Reuse, Reduce and Recycle;

- Smile and Greet culture, 6Cs Culture of the Company;

- Authored or co-authored Operational Manuals for all departments of the Company in collaboration with the respective Department Heads;

- Revision of Company Code of Conduct and Discipline, revisit the Grievance Procedures and cascaded to all employees with monthly meetings and updates;

- Created Do Well, Do Good, Do More Program and Committee with representatives from various departments to spearhead various employee-related activities, concerns and programs aimed at Kaizen or continuous improvement (individual, department and organizational level);

- Various FGDs and follow up sessions for various Productivity, Documentation, Policies and Procedures writing, Workflow and Work Instructions.

- Company-wide improvement in productivity and work performance, discipline, Zero-labor dispute, and morale of the employees are high, weeded out undesirable and non- performing employees.

September 2016 – May 14, 2018

Freelance People Development, HR and Management Consultant Responsibilities and Achievement Highlights

Did various programs and HR projects - some clients include

• Eagle Broadcasting Corporation (NET25), Pinas FM DM95.5

• Tire Republic Corporation

• Upscaled Foods Inc. (owner and operator of Khaleb Shawarma)

• The Manila House (exclusive membership club)

• Luxent Hotel, SPA6750, Waling Resort (Boracay), Oxford Suites American Data Exchange Corporation (AMDATEX)

1 July 2014 – August 31, 2016

Senior HR Manager/ HR Business Partner

https://www.amdatex.com/BPO Voice & Non-Voice.

5,000+ employees.

Responsibilities and Achievement Highlights

• In charge of Talent Acquisition, Learning and Development, Performance Management, handles ISO documentation requirements, review of Policies and Procedures. Concurrently, acts as HR Business Partner of BPO Asia Institute and Envirosite - affiliate companies under the ADEC Innovations Group. Supporting 4 different sites – Las Piñas City, Festival Mall in Alabang Muntinlupa City, Silay City in Negros Occidental, and Xiamen office in China.

• Major accomplishments

- Mass recruitment of Business Process Associates at average of 30pax per week through academe linkages, network referrals and recruitment roadshows;

- Creation of Salary Structure, employee engagement programs, and job description under BPO Asia Institute and Envirosite;

- Addressed/closed 80+ audit findings (95% compliance) when I took over for both Training & Development and Recruitment Departments;

- Launched various OD and training intervention and activities (behavioral programs, people effectiveness programs and leadership courses as a pre-requisite to create the ADEC Academy;

- Created PEP (People Empowerment Programs) aimed at improving the soft skills of our associates PEP 1 – Insights, PEP 2 Conformance to Expected Behavior, PEP 3 Customer Care; PEP 3 – Working in Teams.

- Internal Auditor - ISO 9001 (Quality Management), ISO 14001 (Environmental Mgt. System)

- Collaborated with Marketing Team to produced culture-building videos espousing happiness and joy at work, family culture, bayanihan culture and God fearing culture.

- Created ADEC Champions and Angels to help cascade the ADEC culture and reward associates accordingly.

- Conducted various cascading, orientation and workshop about the ADEC Culture and how it can be displayed.

- Conducted company-wide TNA and Climate Survey, cascaded the results, formed various FGD in order to work on the areas for improvement (productivity, work performance, achieving SLAs and KRAs)

- Conducted 4 team building programs, People Empowerment Programs, and recently concluded a 2-day Business Review and Strategic Planning for BAI attended by 25 Management Committee members and key officers;

- Cost savings of more than 5M through very limited use of headhunters for key managerial officers and difficult-to-hire posts – School Administrator; Operations Manager; Senior Strategic Marketing Manager, Solutions Architect, Training Manager; Corporate Communications Manager; PR and Media Relations Manager; Digital Marketing Manager, Technical Recruiter, Project Manager; Executive Assistant; Caucasian English Tutors, Mandarin and Nihongo tutors and many more. January 16, 2012 – August 31, 2014

GeiserMaclang Marketing Communications Inc.

Director of Human Resources

http://www.geisermaclang.com/

Marketing Communications & Advertising. 450 employees Responsibilities and Achievement Highlights

• In charge of People Management & Development, employee engagement, total rewards, talent acquisition/retention and serves as consultant for clients with HR requirements.

• Major accomplishments:

- Creation of 100+ HR Policies and Procedures; helped in the creation of Policies and Procedures for Office Administration, Accounting, Sales and Marketing and Front Office Operations;

- Creation of Job Description for all positions and Formalized Salary Structure and Job Grade level; Implemented annual salary review and industry survey;

- Handled and streamlined Payroll and Attendance Management System;

- Improved all government benefits administration by forging close tie-up and good relationship with official contact or point person/officer;

- Launched and institutionalized Internship Program and forged agreement with DLSU, UP, NEU, Enderun, Lyceum, PUP Taguig, University of Makati, Asia Pacific College, UST and AMA.

- Conducted four (4) public seminars under ITMC (Institute of Training for Marketing and Communications and various People Effectiveness/Enablement in-house seminars for the employees.

June 17, 2010 – January 15, 2012

St. Luke’s Medical Center, Global City, The Fort

Human Resources Administration Manager

https://www.stlukes.com.ph 2,500 employees

St. Luke’s Medical Center is one of the best hospitals in the Philippines; it is at the forefront of Medical and Hospital Advancement and a leader in Hospital Industry. 2,500 employees. Responsibilities and Achievement Highlights

• Was in-charge of Talent Acquisition and Toward Rewards Departments

• Handled end-to-end recruitment, manpower planning, salary and benefits administration, and documentation and compliance requirements for ISO/JCIA certification. Part of the OD Team and the Hotel-wide Continuous Improvement Council.

• Conducted leadership and team building programs for various departments and in-charge of the Company’s Performance Appraisal system including cascade and monitoring of results. May 2002 – June 2010

Fraser Place Manila

Human Resources Manager and Security Manager

HR Executive, 06 May 2002 – May 2003

Serviced Residences. 250 employees.

Responsibilities and Achievement Highlights

• Reported directly to the General Manager and is over-all in-charge of the whole facets of Human Resources & Personnel Administration functions while concurrently serving as security department head.

• Oversaw employee relations, services and acts as Chairman of Trainers Circle and Human Capital Committee – a committee that spearheads all activities pertaining to human resources welfare and development.

• At times, provided HR & training support to other Fraser properties globally.

• Major accomplishments:

- Zero labor dispute and low attrition ratio of 1 staff in a period of 6-12 months.

- Set-up of HR Department and employee engagement program,

- Organization Excellence and Culture Building Programs, Succession Planning and Design and implementation of Voices of Frasians (Staff Opinion Survey across all Fraser properties);

- Performance Management System revision and calibration across all hotels;

- Conduct and creation of various soft skills training programs, emergency procedures manual, business continuity plan, and enterprise wide risk assessment plan.

- One-month attachment training in Singapore, Corporate Human Resources & Talent Development

(April 2005, Oct 2006).

- Was sent to conduct various training programs for pre-opening team in Fraser Place Langsuan, Bangkok, Thailand (October 2006), Fraser Suites Sukhumvit (2007), Fraser Suites Sathorn (2008);

- Part of the Pre-Opening Team and has trained 4 HR Managers to be deployed in Bahrain, UK properties, and Bangkok properties.

02 May 2001 – April 2002

Tack International Philippines, Inc.

Senior HR & Training Consultant (company closed)

Responsibilities and Achievement Highlights

• Acted as one of the senior consultants handling in-house training activities, HR and legal consulting. Conducts behavioral training programs, HR programs, customer service programs and other OD intervention programs.

22 August 2000 – 30 April 2001 (1,500 employees)

Gerry’s Grill & Aresi Group of Restaurants

HRD Manager

https://gerrysgrill.com/index/

A locally owned group of restaurants with more than 50 branches in the Philippines and abroad. The restaurants specialties are grilled foods and Filipino cuisine. Responsibilities and Achievement Highlights

• Reports directly to the Director for Admin and is responsible of human resources management and staff development of the company's five restaurants. Duties include all tasks and activities on human resource management & development, labor relations, discipline and performance management. May 2000 – August 2000

Management and Training Consultant (freelance)

Responsibilities and Achievement Highlights

• Served manpower & training requirements of a restaurant bar in Malate area and a hotel in Batangas City.

16 September 1996 – 04 April 2000

HotelSystems, Asia, Inc.

Human Resources Director (500+ employees)

HotelSystems Asia Inc. is the corporate managing company of the different hotels and residential suites under the Mansion Group – Amorsolo Mansion (Makati), Boulevard Mansion (Roxas Blvd), Dakota Mansion (Manila), Mabini Mansion (Mabini Blvd.) and the former Gilarmi Apartments in Makati City. Was called the youngest HR Director in the hotel industry managing 5 different hotels/residential suites during 1996-1997.

Responsibilities and Achievement Highlights

• Reported directly to the President and is in-charge of over-all human resources management of the company's five properties and other affiliate companies. Duties include manpower planning, staffing and recruitment, payroll, messengerial services, security, conduct of training and development programs, sports and recreation, policy formulation, performance appraisal, benefits and salary administration, employee relations, company newsletter, and community undertakings.

• Major Accomplishments:

- 85% reduction in percentage of absenteeism and tardiness due to installation of various personnel program;

- Installation of various Personnel Programs and People Empowerment Training Programs geared towards lifting the morale of the workforce;

- Zero labor dispute\labor case since 1996;

- Establishment of Family Welfare Committee (FMC) and Employee Activity Forum (EAF), which spearheads all employee-related activities (fund-raising projects, adopt-a- community activity, condom and pills giving, medical and dental mission, etc.)

- The company was awarded as one of the Firms with the Most Outstanding Family Welfare Program in the Philippines for the year 1997-1998 given by the Department of Labor and Employment (DOLE) and the only hotel group in the tourism industry that won such award. Educational Background:

CHRP Certified HR Professional – International Federation of Professional Managers Inc. UK, London June, 2022

Course: Certificate in Strategic Global Human Resource Management Course Year Graduated: 2005

School / University: Training Institute for Managerial Excellence (TIME) Location /Address : Singapore

Course : Certificate in Human Resource Management, Certificate in Human Resource Development

Year Graduated : 1997

School / University : Singapore Hotel Association Training & Education Center (SHATEC) Location /Address : Singapore

Education Level : Bachelor’s degree

Education Field : Accountancy

Course : Accountancy

Year Graduated1987 (GWA 1.87)

School / University : New Era University (dean's lister, full-scholar) Location /Address : Quezon City

Other Achievements / Highlights / Club Membership / Affiliation: Certified Facilitator - Service Plus-Beyond Customer Expectation Workshop (a customer service program) from SGV-Development Dimensions Inc.

Certified Trainer - Tourism Industry Board Foundation Inc. (TIBFI), Department of Tourism (DOT) Mabuhay Host Program, Effective Customer Service/Service Excellence in the Tourism Industry & Values Clarification, Front Office Management, F&B Operations. Past Vice-President ATTAIN (Association of Trainers in the Tourism and Allied Industries) Past Vice-President FWCOMPHIL (Family Welfare Committee of the Philippines) Member, AHRM (Association of Human Resources Managers in Hotels & Restaurants) Alternate Representative PMAP (Personnel Management Association of the Philippines 1991-1995), Toastmasters, May 2006 to 2010

Seminars, Training Programs, Workshop Conducted\Facilitated TITLE BRIEF DESCRIPTION

Orientation Program 1 day or 2 days’ general knowledge orientation on the company, its policies and procedures, benefits, vision, products and services, conditions of employment, etc.

Telephone Courtesy Proper telephone manners, including role-play and of the standard telephone phraseologies of the hotel.

Service Plus (Beyond

Customer Expectation

Workshop

A customer service program to equip employees on the right attitude, knowledge and skills in rendering customer service beyond expectations. Service Plus (Supporting

Service Excellence

Workshop

Additional sessions intended for supervisors and managers in support of the Service Plus Beyond Customer Expectation Workshop Values Reorientation,

Work Attitude & Values

Enhancement Seminar

(WAVES)

Values revisited and reviewed, including its origin, definition, and one’s own values rekindled and eventually tied-up with what corporate values the hotel has.

Typhoon Emergency Action

Measures (TEAM)

A half-day briefing on what to do during typhoon emergencies including discussion on each department’s role during such an event. Mabuhay Host Program An introduction to customer service in the hospitality industry including discussion on the Philippines famous spots.

Fire Briefing A day briefing on fire emergency procedures, roles of each department, and actual use of different fire fighting equipment. Working in Teams A one-day team-building program earmarked for small groups with already identified or targeted problems to solve.

Proper Hygiene and Grooming A whole or day session on the different ways to take care of ourselves, it reminds participants of the things neglected to be properly groomed and maintaining cleanliness in us inside and outside.

Supervisory Development

Workshop (BEST-Basic

Effective Supervisory Training)

A 3 – 5-day workshop for supervisors or team leaders. The P-L- O-C of management is discussed here including sample cases in leading a team. Team Building Workshop

(Building a Winning Team)

A full-length team building action-packed and structured- learning- exercise-filled session aimed at energizing team spirit, rectifying interpersonal problems and differences.

Mabuhay Host Facilitators

Certification Workshop

A 3-day facilitator’s course that includes actual evaluation of future Mabuhay Host presentation skills including pitfalls and how to solve them. TITLE BRIEF DESCRIPTION

Train the Trainer A five-day skills and knowledge workshop producing future trainers. Different training methodologies, an introduction of training needs analysis, learning styles and preferences are discussed in this session among other topics.

Strategic Planning A 1- 3-day Planning Conference or Workshop with the objective of coming up with the best action plan for the upcoming year. Business Strengths and Weaknesses as well as Threats and Opportunities are also discussed here.

Vision and Mission Workshop Basically, preparing a goal for the company and putting it into writing also discusses the need for a vision and mission statements and what it can do for the company.

Core Values Workshop An interactive and structured-learning-exercises filled workshop to strengthened ownership of corporate values.

How to Conduct

Performance Appraisal

One-day training on How to effectively conduct performance appraisal. Basic Effective

Communications Skills

Training

Two-day program all about effective communications skills with emphasis on active listening skills and espousing kindness, goodness, and mindfulness when communication with all stakeholders Japanese 5S System of

Good Housekeeping

A place for everything, everything in its place. This program enables participants to be more organized personally and professionally to be more productive and to be more systematic in everything they do. Branding and Personality

Enhancement Seminar

How to become more cohesive and more professional in dealing with people in the organization and adhering to the norms of society.

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