Customer Service Operations Manager

Anesh Gopal

Operations Manager

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347-***-****

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********@*****.***

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West Palm Beach, FL 33411

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PROFESSIONAL SUMMARY

Proactive professional with 12 years of experience and a proven knowledge of customer driven management, entrepreneurial leadership and long-range planning. Aiming to leverage my abilities to successfully fill the Customer Service Representative role at your company.

EXPERIENCE

OPERATIONS MANAGER, Jamaica, NY

Showcase, September 2010-Present

●Built strong relationships with suppliers and key customers to secure competitive products and prices.

●Met with directors and stakeholders to discuss company needs and goals.

●Facilitated unloading and stocking of merchandise according to operational guidelines.

●Tracked company inventories and ordered new products to replenish equipment levels.

●Developed company budgets and performed audits to meet long-term financial goals.

●Measured staff and process productivity and utilized results to make helpful equipment and staffing adjustments.

●Strategized with leadership to stay ahead of changing customer needs and labor planning concerns.

●Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.

●Monitored market and competitor trends to develop new ideas and maintain company relevance.

●Adhered to corporate standards and regulations, encouraging safe and efficient operations.

●Oversaw technology infrastructure and worked with IT teams to develop system innovations.

●Maintained professional working relationships and promoted open lines of communication with staff.

●Analyzed financial data and forecasted trends to improve profitability .

●Liaised between employees and managers and disseminated important business information.

●Developed talented team, participating in hiring, coaching and performance management processes.

●Improved product development and reduced mistakes by implementing strong quality assurance protocols.

●Reviewed customer and staff feedback to improve operational strategies and eliminate obstacles.

●Presented operational metrics and data to company executives and directors for review.

●Collaborated with legal departments to maintain compliance with regulations and standards.

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SKILLS

Strong Customer Service

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Inventory Management

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Employee Hiring/Training

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Staff Management

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Department Oversight

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Corporate Partnerships

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Policy Development and Enforcement

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Workflow Optimization

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Program Optimization

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Administrative Management

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Onboarding and Orientation

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Originality and Creativity

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Focus and Follow-Through

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Sales Promotion

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Maintaining Compliance

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Planning and Implementation

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Performance Monitoring and Evaluation

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Labor Relations

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Mathematical Calculation and Reasoning

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Problem Anticipation and Resolution

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Operation Monitoring

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Team Leadership

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Sales Tracking

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Staff Training

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Management Training

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Records Organization and Management

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Information Security

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Interdepartmental Collaboration

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Process Improvement Strategies

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Client Relations

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Employee Motivation

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Recruiting and Hiring

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Building and Facility Management

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MS Office

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Payroll Administration and Timekeeping

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Lead Support Skills

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Establishing Vision

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Special Promotions Planning

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SAP Expertise

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Database Maintenance

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Contractual Obligations

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Money Handling

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Desktops, Laptops and Mobile Devices

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Instructing Users

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Materials Planning and Logistics

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Solution Development

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Interviewing and Prescreening

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Budgeting and Forecasting

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Inspirational Leadership

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Incident Management

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Employee Assignments

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Inventory Tracking and Management

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Corrective Actions

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Delegating Work Assignments

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POS Terminal Operations

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Operational Efficiency and Safety

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Corporate Communications

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Policies and Procedures Implementation

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P&L Responsibility

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Cost Containment

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Word Processing

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Diverse Programming

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CERTIFICATIONS

●Food Handling License

●ServSafe Certification

●FireGuard Certification

VOLUNTEER EXPERIENCE

STUDENT WORKER, Jamaica, NY

QHSSYC, September 2009-June 2010

●Assisted with Student Organizations as well as tutoring Students in need

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COMMUNITY SERVICE

ORGANIZATION VOLUNTEER, Jamaica, NY

NYC Dept. Of Education, June 2008-July 2008

●Assisted with execution of Events organized for kids i.e. Block Parties and Carnivals for kids

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AWARDS

●Employee of the month

●Employee of the month

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