SUBALECHUMI D/O SUBRAMANIAM

Customer Care Executive

ady38e@r.postjobfree.com

011-***-*****

A-19-3A, PV10, Platinum Lake Condo No:2, Jalan Danau Saujana 2, 53300 Kuala Lumpur

May 8, 1991

Kuala Lumpur, Malaysia

Female

Malaysian

SKILLS

MS Office,MS Excel,

Worksheet, MS word

Meeting Management,

Team Work, Time

Management, Good conflict

- resolution and

communication skills,

Adaptability and Work Ethic,

Carry out multiple

assignments concurrently

Decision Making, Quality

Control skills, Fast Learner,

Leadership,Handling

emails, Live chat, Facebook

complaints & feedback,

Initiative and problem

solving abilities, Handling

pressure, Understand client

policy

Conduct brand - building

activities, Screening

knowledge, Analytical skills

LANGUAGES

English

Malay

EDUCATION

Master in Business Management Feb 2018 - Dec 2021

University of Business And International Studies - Origin Academy Setia Walk Puchong, Selangor

Sijil Pelajaran Malaysia ( SPM ) Jan 2007 - Jan 2008 Sekolah Menengah Kebangsaan Wangsa Maju Seksyen 2 - Wangsa Maju, Kuala Lumpur

Penilaian Menengah Rendah (PMR):

Science

Jan 2004 - Jan 2006

Sekolah Menengah Kebangsaan Wangsa Maju Seksyen 2 - Wangsa Maju, Kuala Lumpur

EMPLOYMENT

Executive Contact Centre Apr 2023 - Present

Menara Prudential TRX Tun Razak, Kuala Lumpur

Job Description :

to handle incoming telephone enquiries, issues or complaints from customers relating to Prudential products or services . promptly and accurately complete all related administrative activities, in accordance with relevant services standards and to the customer satisfaction .

keep up to date on new enhanced products / services in order to maintain a high level of quality service to customers . undertake outbound customer relationship management calls as when appropriate.

escalate complaints cases, respond to emails, identify errors on claims processing and exceed customers expectations in a timely manner.

Senior Telemarketing Sales Executive Nov 2018 - Dec 2022 ALshrq Wisdom Enterprise, Kuala Lumpur

Job Responsibilities

* Answering incoming calls from prospective customer

* Provide information about product features, price and present their benefits

Tamil

HOBBIES

Travelling, Singing,

Community service,

Outdoor activities

* Ask pertinent question to understand the customer requirements

* Persuade the customer to buy by demonstrating how merchandise or services

meet their needs

* Deal with complaints or doubts to safeguard the company reputation Keep

records of calls, sales and record useful information Customer Service Executive Jan 2017 - Oct 2017

BRANDT INTERNATIONAL SDN. BHD, Kuala Lumpur

Job Responsibilities :

*Answer telephone calls from customers regarding payment related enquiry, general enquiry, account related enquiry, delivery enquiry, and product

enquiry.

* Make outbound calls to update customer product status from the list that given by company.

* Update and maintained customer files and records.

* Escalate email to appropriate department regarding customer issues

* Input call date into the company database and generated reports for management at the end of the weeks

* Maintained a high level reliability by taking very little unscheduled time off.

Tele Sales Executive Apr 2016 - Dec 2016

ITEMLEADS. SDN. BHD Ampang, Selangor

Job Responsibilities :

* Place phone calls to potential customers to educate them on services and products offered by the company.

* Attend meetings to learn about new products and services or changes in current ones.

* Prepare sales reports containing customer information related to which products and services the purchased.

* Maintained daily accounting off all calls as well as managed daily

telemarketing records.

* Email customers daily record to the management.

* Provided reports off all sales results including customer comment or complaints.

Collection Officer Jun 2014 - Oct 2014

RHB BHD, Kuala lumpur, Kuala Lumpur

Job Responsibilities :

* Monitor accounts for delinquency and make daily collection calls, follow up to obtain payment.

* Document collection actions by completing forms, reports, logs, and records.

* Refer account for legal action.

* Preformed all verbal and written tasks in timely manner.

* Ability to work in a team fostered environment

Maintained an organized portfolio.

Customer Service Executive & Team

Leader

Apr 2012 - May 2014

SCICOM MSC BHD, Kuala Lumpur

Job Responsibilities :

* Hired as customer service and team leader for McDonald Call Center.

* Deal directly with store managers and customers by phone for late delivery service, product quality and complaints against rider.

* Send customer address to the nearest outlet.

* Handle complaints and customer inquires.

* Conducting training of team members to maximize their potential

* Empowering team members with skills to improve their confidence, product knowledge and communication skills. Customer Service Executive Oct 2011 - Dec 2012

Tele Dyanamic Sdn Bhd, Kuala Lumpur

* Hired as customer service for McDonald Call Center.

* Deal directly with customer by telephone.

* Respond promptly to customer inquiries.

* Process customer order and keep records of customer interactions and transactions.

PROFILE

Successful Customer Care Executive with 5+ years of experience addressing, customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

REFERENCES

TELE DYNAMIC SDN BHD

Kuala Lumpur

03-27865800

Mr.Lawrence Arokiyasamy

SCICOM MSC BHD, Kuala Lumpur

019-*******

Ms. Jennifer

ITEMLEADS SDN BHD, Kuala Lumpur

011********

Muhammad Qayum

BRANDT INTERNATIONAL SDN BHD, Kuala Lumpur

017*******

CERTIFICATES

Certificate course in Bridal Makeup (1

month)

Jun 2017

Contact this candidate