Pilar Erian

**** ****** *** ******* *****, Los Angeles, CA 90043

Email: ady37g@r.postjobfree.com

Phone Number +1-530-***-****

LinkedIn: linkedin.com/in/pilar-erian-b58811138

EDUCATION

Oxford Brookes University

Master of Science Degree in International Events Management Grade- Merit December 2022

Florida International University, Miami, FL April 2018 Chaplin School of Hospitality & Tourism

Management Bachelor of Science Degree in Hospitality Management Major of Specialization: Hotel/Lodging Management

GPA: 3.85/Magna Cum Laude

Certifications: Advocacy Training, Delphi Sales.fdc Catering and Sales Manager Course (2017) Miami Dade College, Miami FL April 2016

Associates of Arts Degree in Hospitality Management Certifications: Institute of Civic Engagement Democracy (ICED) (2015) WORK EXPERIENCE

Archer Travel Service Present

Travel Consultant

• Engage with clients to understand their travel requirements, preferences, and budget.

• Research and gather information on flights, accommodations, transportation options, and other travel-related services based on their interests, time constraints, and budgetary considerations.

• Earned a certification from Archer and evolution travel academy.

• Design comprehensive travel itineraries based on client preferences, considering travel time, activities, and budget.

• Maintain a positive and helpful attitude to ensure client satisfaction and repeat business. Pixl Evolution Ltd, London April 2022- September2022 Market Research Analyst

• Conducted a market research project for Pixl, Virtual Production Company.

• Evaluated the viability of John Henry Studio Location.

• Researched analytics and data to support Pixl's clientele.

• Published Research project on academia.edu.

London Marriott County Hall

Conference & Banqueting Supervisor June 2022- November 2022

• Monitor event setup and breakdown to ensure compliance with event orders and organizational standards.

• Assist in the planning and organization of conferences, meetings, weddings, banquets, and other events.

• Collaborate with clients to understand their event requirements, including seating arrangements, menu selection, audiovisual needs, and any other special requests.

• Train and supervise conference and banqueting staff, including servers, bartenders, and event setup teams.

• Communicate any additional meal requirements or special requests to the kitchen.

• Delegate duties and responsibilities to staff members, ensuring that they are adequately trained and equipped to perform their tasks effectively.

• Provide guidance and support to staff members during events, ensuring excellent service and adherence to established standards.

• Conduct regular performance evaluations and provide feedback to staff, recognizing and addressing areas for improvement.

Fontainebleau, Miami Beach May2018-April-2021

Guest Service Agent

• Welcome and acknowledge all guests according to Fontainebleau Luxury Service ensuring constant guests’ satisfaction.

• Process all guest check-ins by confirming reservations, assigning rooms, and activating room key.

• Check guests out of the hotel in accordance with all hotel protocols and procedures.

• Handled all transactions including room charges, paid outs, and all corrections accurately.

• Communicate with Bell services and housekeeping staff to coordinate the efficient handling of guest requests and guest luggage.

• Coordinated with other departments concerning guest challenges and billing disputes to ensure proper filing and resolutions.

Me Miami Hotel Melia, Miami November2016-November2018 Minibar Attendant

• Maintained, restocked, and recorded Mini-bar items according to company standards ensuring all products were freshly up to date.

• Ensured the maximization of revenue by upselling products to guests.

• Daily reported and tracked accurate inventory in assigned storerooms.

• Provided exceptional guest service and responded to all guest inquiries and complaints in an efficient manner.

• Communicated effectively with management team concerning any issues or guest incidents ensuring guests needs were properly handled.

• Promoted teamwork and quality service through daily communications and coordination with other departments.

VOLUNTEER EXPERIENCE

National Theatre, London, UK August 2022

Event Staff

• Guided attendees to their seats, managed queues, enforced event policies, and ensured the safety and comfort of guests throughout the event.

• Assisted with setting up event spaces, including arranging furniture, setting up equipment, and creating a welcoming atmosphere for the theatre.

• Crafted and served a wide range of beverages, including cocktails, wine, beer, non-alcoholic drinks, and specialty beverages, ensuring high-quality standards are met at the theatre private bar. SOBEWFF (South Beach Food and Wine Festival), Miami, FL February-2018 Front of House Volunteer

• Assisted with event logistics, set up and breakdown to enhance overall guest experience and overall flow of the event.

• Managed Front of House volunteers and communicated with Back of House Lead for proper event facilitation.

• Welcomed guests coming to the event in a friendly and efficient manner.

• Responsible for running inventory to chefs and sponsors during the event with any logistical needs. Miami Dade College -Miami Culinary Institute/Hospitality Management Intern June 2016-November 2016

• Collaborated with academic advisors to promote and increase student participation in hospitality and culinary programs.

• Assisted in administrative tasks such as attending seminars and other event planning meetings as well as ensuring accurate filing of student and program documentation.

• Prepared meeting presentations for high school’s internship program to educate students on the program and its resources.

ADDITIONAL INFORMATION

• Software Skills: Microsoft Office, OPERA PMS, Hotsos, Sales Force, Cvent.

• Languages: Arabic, English, and French.

• Digital Marketing: Content creation, data analytics, CRM, social media.

• Budgeting and cost control, Event Logistics, Negotiation skills.

Contact this candidate