Property Management Customer Service

MALLORY LEDFORD

ady37f@r.postjobfree.com 405-***-**** Norman, OK 73072

Summary

Outgoing and hardworking Oklahoma Licensed Real Estate professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing ten years of related experience combined with results-focused and quality- driven approach.

Skills

• Valid Oklahoma Driver's License

• Property Management

• Adaptable

• Multi-Family Property Management

• Commercial Property

• Tenant and Eviction Laws

• Tenant Relations

• Staff Management

• Knowledge of Leasing and Market Conditions

• Customer Service-Focused

• Maintenance Knowledge

• Skilled Multi-Tasker

Experience

Hallmark Property Management Moore,

OK

Operations and Property Manager

10/2022 - 04/2023

• Developed and implemented strategies to increase efficiency of property operations.

• Provided guidance on tenant relations issues, such as lease renewals, rent collection, and disputes resolution.

• Prepared monthly reports detailing financial performance metrics related to occupancy rates, revenue generation, operating costs.

• Monitored staff performance against established goals and objectives related to daily operations tasks.

• Collected monthly assessments, rental fees, deposits and payments.

• Met with prospective tenants to show property and assess applications or sign leases.

• Completed lease applications and verifications, notifying prospects of results.

• Updated tenant and unit information to keep current in housing database.

• Exercised direct supervision over property staff.

• Drafted and monitored budgets for overall maintenance and operations.

• Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

• Oversaw daily operations, maintenance and administration of various properties.

• Prepared detailed budgets and financial reports for properties. Sooner Traditions Realty Norman, OK

Property Manager

07/2014 - 10/2022

• Developed and implemented strategies to increase efficiency of property operations.

• Maintained oversight of all building maintenance activities, including scheduling contractors for repairs and preventive maintenance.

• Conducted regular inspections of the property to ensure compliance with local regulations and safety standards.

• Implemented new technologies designed to streamline administrative tasks associated with managing a multi-unit residential complex.

• Reviewed invoices from contractors hired for work completed at the property in order ensure accuracy of billing statements.

• Handled resident complaints and expedited maintenance requests.

• Inspected properties regularly to identify deficiencies and schedule repairs.

• Collected monthly assessments, rental fees, deposits and payments.

• Met with prospective tenants to show property and assess applications or sign leases.

• Completed lease applications and verifications, notifying prospects of results.

• Coordinated with maintenance and contractors to promote timely turnovers after move-outs.

• Investigated and resolved property complaints and violations to foster pleasant living environment for residents.

• Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.

• Updated tenant and unit information to keep current in housing database.

• Exercised direct supervision over property staff.

• Built relationships with service vendors and submitted associated billing statements.

• Solicited and analyzed bids for repairs, renovation and general maintenance.

• Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.

• Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

• Managed day-to-day activities involving tenants, subcontractors and property management.

• Oversaw daily operations, maintenance and administration of various properties.

• Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.

• Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.

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