Real Estate Customer Service
Resume:
NICOLE J. ROTSCHI
ABOUT ME
As a dedicated and detail-oriented client success coordinator, I am
highly skilled in customer service, platform implementation, and data analytics. I build strong relationships that leave lasting impressions. WORK EXPERIENCE
**************@*******.***
Independent Contractor Houston, Texas 2020-2023
Technical knowledge and research
Case management
Use of Salesforce, Tableau, and AWS
Email and chat support for over 10,000 real estate agents and brokers using the Compass platform and Zendesk SAAS implementation expert
WordPress and Wix website developer and webmaster
E-commerce expert, sales of high profile coaching seminars Data tracking, marketing, and client acquisition
Triage Zendesk tickets
Help Fortune 100 companies implement the Indeed Hiring Playform
Intuit TurboTax Product Specialist
Compass Real Estate Client Success Manager
Indeed Client Success Coordinator
SKILLS
Creative: published blogger,
writer, editor, content
creator, affiliate marketer,
merchandise designer, and
e-commerce entrepreneur
Data analytics
Highly collaborative
Canva, Photoshop
Expert communicator
Graphic design
Time and budget
management
ACHIEVEMENTS
10/2021 Licensed in
Healthcare, Medicare, and
Life Insurance Sales
09/2018 Certified Paralegal
with the State Bar of Texas
09/2018 Lifetime Induction
into the Phi Theta Kappa
Honor Society
REFERENCE
Maxx Woodhouse
Exxon IT Engineer
Former supervisor
EDUCATION
Texas State University
Graduation
December 2023;
Public
Administration and
Marketing
Houston Community
College
Paralegal
certification
Paralegal Houston, Texas 2018-2020
Case creation, maintenance, and information dispersal for three attorneys
Interviewing and intake specialist
Multi-tasking highly detailed projects
Draft and send/e-file documents such as answer letters, demand letters, cease and desist letters, interrogatories, answers, subpoenas, wills, contracts, and transcripts Manage calendars and organize appointments
Ron K Esposito and Associates Family Law Firm
Restaurant Owner/Operator Houston, Texas 2012-2021 Managed 10 locations, average increase in year-to-year revenue of 22%
Hired, trained, and promoted rockstars
Marketing creator, social media manager, copywriter Midwest JJ's Investments Jimmy John's Gourmet Sandwiches Business Owner Houston, Texas 2019-Current
Created engaging SEO blog articles
Successful merchandise designer with Printify, Redbubble, and Etsy
E-mail marketing and copywriter for clients on Upwork and Fiverr, and @Earthchiconelove Store
Value Deal Affiliate Affiliate marketer, editor, digital design, e- commerce website creator,
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