Jackline Sila

Doha, Qatar

Mobile: +974-********

Email: ady350@r.postjobfree.com

Seeking professional opportunity in hospitality management that can take advantage of experience in working with 5-star hotels in Kenya and Qatar:

College graduate with a diploma in business management

Possess exceptional customer service, organizational, time management and multi-tasking skills with a proven ability to prioritize work, meet deadlines with a high degree of accuracy while dealing with conflicting work demands.

PROFESSIONAL EXPERIENCE

City Centre Rotana Doha, Qatar

Waitress, Rotana VIP Lounge, January 2020 – Present

Access the opera in checking our guest with access of the VIP lounge

Welcoming quest in a cheerful smile

Taking orders and other request from guests

Maintaining punctuality and flexibility with timing

Ordering supplies through JANA

Recording quest preferences and maintaining cleanliness and our standards all the time

Training new colleagues

Assuring the set is done accordingly

Serena Hotel Nairobi, Kenya

Waitress, 2018 – 2019

Greeting guests and presents them with the menu.

Informing guests about the special items for the day and menu

Take food and beverage orders from the guest on

Issuing receipts, accepting payments

Performing cleaning tasks as needed or directed by supervisor.

Filling in for absent staff as needed

Communicate to the guest and provide assistance with their queries.

FloridA Hotel Nairobi, Kenya

Waitress, 2017 – 2018

Offering efficient, prompt, trouble free and courteous guest service to all Hotel guests.

Establish excellent guests’ relations and resolve minor guest complains.

Be repetitive to guests’ feedback and suggestions as well as recommending to the management ways to improve service.

Promote additional sales by taking opportunities to up-sell, in a manner that is professional and courteous.

Ensuring that the highest standards of hygiene, dress, appearance, body language and conduct are highly maintained.

Maintaining a thorough brand and product knowledge of the Hotel, Restaurant menu and be able to advice guests on selections, hence additional sales.

EDUCATION

Kenya Utalii College Nairobi, Kenya

Diploma in Hospitality

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