Customer Service Call Center
Resume:
CUSTOMER SERVICE
SPECIALIST
Lynsue
Chukura
ady34m@r.postjobfree.com
Atlanta, GA 30349
CONTACT
Dependable individual with
experience in providing reliable
service with a track record of excellent
service. Courteous and professional
offering quality service seeks the right
situation.
Perfect Work From Home Candidate
answering calls, documentation skilled
and reliable. Can easily handle high
call volumes.
CAREER OBJECTIVE
September 2013 - March 2022
Rideshare Driver
UBER, Atlanta, GA
September 2008 - November 2013
Classified Advertising Representative
Atlanta Journal, Atlanta, GA
February 1995 - June 1999
Department Auditor
IBM, Atlanta, GA
April 1989 - July 1995
Call Center Supervisor
National Message Center, Roswell, GA
EXPERIENCE
Safely transported passengers to and from various
locations.
•
Avoided issues by remaining up-to-date on road
conditions, traffic, and weather.
•
Provided excellent customer service to passengers to establish repeat business and positive ratings.
•
Monitored changes in technology that may affect future business operations within the classifieds division.
•
Interpreted data from market research studies regarding consumer preferences and buying habits.
•
Provided exceptional customer service in order to retain existing customers while also acquiring new ones.
•
Investigated discrepancies in records and identified areas of improvement.
•
Planned and performed audit functions by reviewing ledgers, statements, and reports.
•
Prepared audit reports and provided recommendations for process improvements to ensure compliance with
corporate policies.
•
Collaborated with other departments within the
organization to provide comprehensive solutions to customers' needs.
•
Provided leadership and direction to team of 20+ call center representatives, ensuring customer satisfaction goals were achieved.
•
Trained new hires on company policies, procedures, products and services.
•
Trained senior representatives to handle more
responsibility.
•
August 1979 - June 1985
Sales Consultant
LaSalle Steel, Hammond, IN
Adapted to and remained flexible in changing, fast-paced work environment.
•
Communicated product features, advantages, and benefits to customers.
•
Achieved quarterly and annual sales goals by acquiring new customers.
•
May 1969
High School
Tolleston, Gary, IN
EDUCATION
SKILLS
• Mileage Tracking
• Microsoft Windows
• Driver Relations
• Driver Hiring
CERTIFICATIONS
• Life Insurance Agent
Contact this candidate