Customer Service Representative
Resume:
Heather Crone
Dyersburg, TN
*************.**@*****.***
Hard-working, friendly, punctual, team player, easy to train and willing to learn, honest, very dependable, good with computers.
I have over 10 years of customer service and office experience as well as in a medical clinic environment.
Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist
Urgent Team - Dyersburg, TN
September 2021 to Present
Answering the phone, taking messages for providers, checking in patients and handling all paperwork, taking any payments from patients and doing nightly deposits, handling patient referrals, helping clean patient rooms, doing urine drug screens and hair follicle tests, sometimes helping with patients (i.e. putting patients in rooms, taking vitals), calling back patients for lab results or messages from providers. Parts Sales Specialist
O'Reilly Auto Parts - Dyersburg, TN
October 2020 to September 2021
Answering phones, assisting customers, ringing up customers, putting out new freight, setting new planograms, counting down money, being a key holder, etc Customer Experience Coordinator
Marshalls - Jackson, TN
July 2019 to February 2020
Responsible for entire front end of store and day to day operations, over all cashiers, responsible for training, discipline, and maintenance of all cashiers and front end services. Responsible of money handling during certain times of shifts.
CSR - Customer Service Representative
Stanley Black & Decker - Jackson, TN
April 2018 to June 2019
I work in CS in the business side handling quotes, order status, document needs, entering orders, etc. Customer Inquiry Representative
Apria Healthcare - Jackson, TN
August 2015 to February 2018
I work in the billing department and talk to patients and insurance reps about patients accounts and resolving their bills or concerns.
Customer Service Representative
Mobilenation - Jackson, TN
April 2014 to June 2015
Responsible for selling cell phones, home internet, and phone service as well as troubleshooting for devices when necessary. Handles issues with customers when necessary, takes bill payments, opens and closes register each day, does the store deposit most every day. Has been a top-rated sales associate multiple times as well as reaching and going beyond sales goals. Customer Service Representative
Lowe's - Dyersburg, TN
April 2011 to January 2014
Was responsible for mixing paint for customers, made sure department was clean and organized, did down stocking for multiple areas, helped with customer issues or needs when necessary, and also did special orders for customers.
Cashier
Burger King - Dyersburg, TN
February 2010 to November 2010
Was responsible for taking customers orders, helped with preparing orders when needed, and also did fore inventory most every day.
Customer Service Representative
JcPenney's - Dyersburg, TN
October 2007 to January 2009
Was responsible for checking out customers, making sure department was clean and organized, helped customers when needed, helped to put out new product, and also helped to design new displays for departments.
Education
High School Diploma
Dyer County High School - Newbern, TN
Skills
• Customer Service (10+ years)
• Call Center (4 years)
• CSR
• Customer Support (10+ years)
• Communication Skills
• Order Entry
• Accounts Receivable
• Pricing
• Data Entry
• Administrative Experience
• Accounts Payable
• Microsoft Outlook
• Bookkeeping
• Office Management
• Medical Office Experience
• Medical Records
• Medical Billing
• Planograms (10+ years)
• Microsoft Office
• Computer skills
• Medical receptionist
• Front desk
• Office experience
• Medical scheduling
• Accounting
Contact this candidate