Customer Service Account Executive
Resume:
Wayne Williams
Atlanta, Georgia *****
ady32r@r.postjobfree.com
Professional Summary
Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.
Work History
December 2022 - June 2023
England Logistics - Atlanta, GA
Account Executive
Built and strengthened relationships with new and existing accounts to drive revenue growth.
Qualified leads, built relationships and executed sales strategies to drive new business.
Executed successful sales strategies to convert leads into customers.
Resolved issues promptly to drive satisfaction and enhance customer service.
Collaborated with internal teams to develop account strategy.
Managed sales cycle to maintain solid customer base.
Strengthened customer relationships with proactive and collaborative approach to managing needs.
Gained understanding of goals, objectives and processes to meet client business needs.
Attended networking events to build relationships and identify sales opportunities.
Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
Met and exceeded service level goals to achieve standards and expectations.
Cross-sold products and services to clients to secure additional business and grow revenue streams.
Leveraged CRM to collect, organize and manage sales data and customer information.
January 2019 - January 2021
IHC SPECIALTY BENEFITS MEDICARE SALES - Tampa, FL
Account Manager
Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Educated clients on new products or services to increase customer engagement with brand.
Facilitated client satisfaction and renewed customer relations to drive growth.
Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Coordinated with internal teams to facilitate prompt delivery of client projects.
Monitored and analyzed customer feedback to identify opportunities for improvement.
Developed and implemented strategies to increase client retention.
Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
January 2017 - February 2019
Kattera Labor Managment - Tampa, FL
Account Manager
Educated clients on new products or services to increase customer engagement with brand.
Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Built relationships with customers and community to promote long term business growth.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
May 2012 - November 2014
Fleetmatics - Clearwater, FL
Account Executive
Built and strengthened relationships with new and existing accounts to drive revenue growth.
Qualified leads, built relationships and executed sales strategies to drive new business.
Executed successful sales strategies to convert leads into customers.
Resolved issues promptly to drive satisfaction and enhance customer service.
Cross-sold products and services to clients to secure additional business and grow revenue streams.
Leveraged CRM to collect, organize and manage sales data and customer information.
Serviced accounts and proposed new products and services to maximize revenue.
January 2014 - Current
Senior Life Insurance Company - Atlanta
Life Insurance Agent Owner
Maintained high standards of customer service by building relationships with clients.
Analyzed customers' financial situations to recommend appropriate life insurance policies.
Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Skills
Submission Preparation
Profit and Loss Accountability
Effective Project Completion
Business Growth Opportunities
Account Relations
Final Expense Insurance
Persuasive Negotiations
Policy Renewals
Health Insurance Sales
Education
2011
University of Florda Gainesville, FL
Bachelor of Science Communication And Rhetoric
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