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Customer Service Project Manager

Location:
Airdrie, AB, Canada
Salary:
$30
Posted:
August 21, 2023

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Resume:

Christabelle Sonu

780-***-**** Calgary, AB ady32o@r.postjobfree.com https://www.linkedin.com/in/christabelle-sonu-bsc-0a502940

PROJECT MANAGER/COORDINATOR

Familiar with completing a high volume of quality work within tight deadlines and in high pressure dynamic work environments during years in administrative assistant

Knowledge of various programs including Windows and Microsoft Office and google docs.

Demonstrate exceptional customer service, administration in various fast-paced business and service settings.

Ability to Synthesize and analyze quantitative data to identify trends, draw conclusions and make recommendations

Strong analytical, problem solving and prioritization skills.

Detail oriented and very well organized.

Skills

Customer Service

Project Coordinator/ Management

Record Management

Strategic Leadership

Cooperation and Collaboration

Problem Solving

Conflict Resolution

Attention to Detail

Time Management

Data collection and analysis

Initiative

Employment History

Administrative Assistant – Believer’s Loveworld - Calgary, AB (Part –Time) 2022 - Present

Maintain knowledge of current sales and promotions, policies regarding payment, exchanges, and security practices.

Greet customers in a timely fashion while quickly determining their needs.

Prepare detailed documents and reports in adherence to administrative processes.

Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.

Maintain databases and filing systems for official historical records in digital and paper formats.

Schedule appointments and updated event calendars.

Arrange staff meetings and organizing events.

Project Coordinator – KI International - Calgary, AB 2021-2022

Developed project plans and timelines, creating project schedules, and determining resource requirements.

Coordinated project activities with team members and stakeholders, facilitating communication, and ensuring project goals and objectives are met.

Monitored project costs, ensuring project stays within budget, and developing financial reports.

Identified project risks and developing risk mitigation plans to minimize negative impacts.

Created regular project status reports, highlighting progress, risks, and issues, and sharing them with stakeholders.

Ensured project deliverables meet quality standards, conducting quality assurance reviews, and ensuring that project documents are complete, accurate, and up-to-date.

Managed project resources, such as staff, equipment, and materials, and ensuring they are used efficiently and effectively.

Maintained relationships with stakeholders, including clients, team members, vendors, and suppliers, to ensure their needs are met and issues are addressed in a timely and professional manner.

Created and maintained project documentation, including project plans, schedules, and budgets, and ensuring that all project records are up-to-date and easily accessible.

Lab Technician/Project Manager – AGAT Laboratories – Fort McMurray, AB 2016-2020

Ordered materials and supplies for lab use.

Provided exceptional customer service to clients.

Followed Standard Operating Procedures (SOP) and adhered to strict Quality Assurance/Quality Control (QA/QC) requirements.

Organized workload to meet Turn-Around-Times (TATs) and hold times.

Lab / Utility Treatment Operator– Wastewater Treatment – Fort McMurray, AB 2015-2016

Treated water for rural neighbourhoods.

Responsible for analyzed lab samples and documented the results of water, wastewater, or related samples.

Followed the RMWB environmental laboratories quality manual, ISO/IEC 17025, and provincial standards to ensure accuracy and quality control.

Lab Technician – AGAT Laboratories – Fort McMurray, AB 2013-2015

Water/Wastewater Analyst, conducted thorough analyses of water and wastewater samples, testing for various parameters such as PH, Conductivity, Chemical Oxygen Demands (COD), Biological Oxygen Demand (BOD), Total Suspended Solids (TSS), and Total Dissolved Solids (TDS).

Utilized Ion Chromatography (IC) to detect metals in the samples.

Material Technician – Allnorth Consultants Limited – Fort McMurray, AB 2012-2013

Conducted a range of tests to evaluate soil and clay samples according to ASTM protocols. This included conducting Sieving, Proctors, Atterberg Limits, and Hydrometer testing to assess the properties of the samples.

Maintained Compression Testing on cylinders and performed concrete testing-CSA/CCIL.

Accurately and efficiently carry out these tests, providing important data and insights for our clients.

Environmental Technologist – CH2M Hill – Fort McMurray, AB 2007-2012

Conducted a range of tests using advanced technology and equipment to assess various substances. These included TSS, Chlorine, Chloride, Manganese, TPH, and Oil & Grease testing using FTIR spectroscopy.

Analyzed Chlorides, Water, and Sediments in Bitumen, assessing both total and dissolved Hardness in Water using the Varian Atomic Absorption Spectrometer (AAS), GC, Karl Fisher. All of these tests were performed in a computerized environment to ensure accuracy and efficiency.

Maintained accurate records, performed data entry into Sample Manager/LIMS.

Education

Bachelor of Science – Brandon University – Brandon, MB

Certificates

PMI Certified-Project Management Institute

Laboratory Safe Practices

WHMIS

First Aid/CPR

CSTS

CSO

H2S Alive



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