TRINITY FERGUSON

971-***-****

ady327@r.postjobfree.com

Skills, Qualifications & Strengths

Customer Service

Work well under pressure

Responsible & independent

Ability to multi-task

Dependable

Efficient

Attention to detail

Food and customer safety

Leader experience

Summary of Experience

●Shift Leader/management experience

●Handing cash and tills

●Hands on experience with POS systems and practices.

●Back and front of house

●Ability to act with a customer comes first attitude and deliver customer service that meets or exceeds customer expectations.

●Excellent communication skills, including verbal with proper grammar.

●Maintains the knowledge, skills, and abilities necessary to successfully accomplish work goals.

●Accurate, meticulous, skilled at following intricate & detailed instruction.

RELEVANT EXPERIENCE

Sandwich Artist

●Preparing all sandwich ingredients, which includes washing, cutting, slicing, chopping, and grating ingredients according to established guidelines.

●Neatly preparing sandwiches according to customers' orders.

●Operating the cash register and handing customers the correct change.

●Explaining menu options to customers as required.

●Neatly wrapping customers' sandwiches.

●Maintaining a clean and orderly workstation at all times.

●Adhering to all food safety regulations while storing, preparing, and serving food.

Cashier/Drive Thru

●Welcome customers and help determine their orders.

●Records customer orders, both at the counter and at the drive-through (if applicable).

●Counted money in cash drawer at the beginning and end of work shift.

●Relay customers’ orders to the kitchen staff.

●Ensure all orders are delivered to the customers in a timely manner.

●Place food orders in the appropriate bags and boxes.

●Helped in kitchen when needed.

Catering Server

●Serving food and beverages while maintaining high quality formal table service to customers daily.

●Carried out food and served to guests in an efficient and polite manner.

●Performed all duties connected with breakdown of service and cleaning tasks.

●Maintained high levels of food and safety standards at all times.

●Provided excellent customer service and ensured that all of my customers were well taken care of.

●Maintains a clean kitchen, properly washes and sorts soiled dishes, and preps foods as needed. Keeps dish area free of clutter and organized.

●Prepare food items such as meats, poultry, and fish for frying and grilling purposes.

Shift lead

●Supervised other staff during shifts worked.

Ensured staff completed all shift tasks.

●Interacted with all customers in a friendly manner.

●Resolved customer complaints.

●Filled in gaps in weekly schedule.

●Ensured all close-down duties were completed, including mopping, cleaning, and disinfection of food preparation surfaces.

●Performed money counts with cashiers of drawers and addressed discrepancies.

●Worked up to a shift leader position in a fast-paced fast food environment.

●Was responsible for all management aspects during shifts while on duty.

●Supervised other staff for following protocols regarding food rotation and cleaning food stations.

●Delegated trash take out to staff members.

●Wrote shift schedules for employees.

●Made daily and nightly shift deposits of money.

●Reported to the management.

●Weekly inventory and order placements

Employment history

Sandwich Artist

Food Champion

Catering Server

Shift Lead

Monkey Subs, Beaverton, Oregon

Taco Bell, Aloha, Oregon

Indian Connection, Beaverton, Oregon

Roxy's Island Grill, Aloha, Oregon

07/2021-08/2021

11/2018-02/2019

03/2016-06/2018

education

High School-Aloha High School, Aloha, Oregon

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