Contact

Personal Primary:

ady31v@r.postjobfree.com

secondary:

ady31v@r.postjobfree.com

501-***-**** (Mobile)

ady31v@r.postjobfree.com

www.linkedin.com/in/mlchagala100

(LinkedIn)

Top Skills

Sales Management

Marketing

Social Media

Languages

Spanish (Professional Working)

Spanish (Professional Working)

English (Full Professional)

Certifications

QBHP

Online CPR/AED and First Aid

Combo Course

Crisis, Trauma and PTSD

Certification

Online CPR/AED and First Aid

Combo Course

Certified Mental Health Technician

(CPCA)

Marni Chagala

qualified behavioral health professional, QBHP.

Searcy

Summary

I am outgoing and self-motivated. Graduating high school with 2 years of college already underway in 2007, I spent 5 years as a CNA/Activities Coordinator, learning invaluable information related to the medical/healthcare field. I am certified in AED/CPR/LIFESAVING procedures.

*I have spent 3 years of my life as a stay at home mother of 2, learning invaluable information in time management, house keeping, dietary, and multi-tasking.

I have spent 2 years in landscaping. Learning invaluable information about growing, planting, & propagating just about anything, proper lawn maintenance, extras: fence repair, concrete and rock wall/patio development.

**At this time, I currently have 7 years in sales and sales management. I have managed a retail store/corporate brand - Bath & Body Works and White Barn- I have traveled single and as part of a team developing Arkansas BBW/White Barn locations

(Hot Springs, Promenade-Chanel, Pine Bluff Mall, and Little Rock- McCain Mall locations ), I have worked in fast-paced sales via telecommunications, I am currently pursing a new career in sales for an IT Company new to Searcy, AR. I am a sale lead, marketing and social media specialist for this company.

- I am open to new opportunities, hard working, and always ready to learn something new! I am available part-time hours to maintain balance for my current commitments. Feel free to reach out for networking and more information! Thankyou!

Experience

Arisa Health

Mental Health Worker

September 2020 - Present (1 year 6 months)

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Searcy, Arkansas, United States

Unified Technology Solutions

Sales Manager

August 2020 - January 2022 (1 year 6 months)

Searcy, Arkansas, United States

Sales:

-Communications

-Marketing

-Social Media Specialist,

-Appearance Marketing

-Appointments/Scheduling.

Arisa Health Care Systems

QBHP, Crisis Response Specialist

October 2019 - December 2021 (2 years 3 months)

Searcy, Arkansas

MAIN FOCUS: BEING A LEADING AND PRODUCTIVE MEMBER OF THE CRISIS RESPONSE TEAM, PRIORITIZING AND ASSISTING SELF-CALL CLIENTS TO GOVERNMENT/MEDICAL PROFESSIONAL/ EMERGENCY/ MEDICAL DEPARTMENTS / LAW ENFORCEMENT AGENCY CALLS NEEDING CRISIS ASSESSMENTS COMPLETED FOR ACUTE CARE DETERMINATION ON PERSONS WITHIN THEIR SCOPE OF CARE.

(CRISIS PHONE LINE )

SECONDARY DUTY: ASSISTING IN THE MOMENT, ON CALLS WITH VARIOUS NON-EMERGENT, MENTAL HEALTH CLIENT CALLS, (WARM- LINE CALLS). ASSESSING EACH CALL FOR CRISIS, COLUMBIA SCALE PROCEEDURES. OBTAINING INFORMATION FOR DOCUMENTATION ON FUTURE APPOINTMENTS, MENTAL HEALTH SERVICES TEAM ASSISTED CARE.

IMMENSE KNOWLEGE, METHOD, AND INTUITIVE COMMUNICATION FOR CLIENTS IN CRISIS

CLIENT CHARTING, DOCUMENTATION, BILLING, AND SERVICES RELEVANT TO THE PARTICULAR CIRCUMSTANCES OF CLIENTS. MICROSOFT, OUTLOOK, TEAMS, GOOGLE DRIVE, SHARED FILES- COMPUTER SYSTEMS USED CONSISTENTLY EACH SHIFT.

LARGE, MULTI-FUNCTION, MULTI-USE OFFICE MACHINERY. SIMULTANEOUS USE OF 2 SEPARATE, PHONE SYSTEMS, FAX, Page 2 of 4

COMPANY EMAILS, COMPANY SHARED FILES, COMPUTER SYSTEMS/ PROGRAMS KNOWLEDGE.

Heritage Companies

Sales Team Lead

January 2017 - November 2019 (2 years 11 months)

Searcy, Arkansas, United States

Sales Team Lead of Tele Fundraisers for Non-Profit Organizations.

- Training new tele fundraisers to accurately read scripts and represent each organization called during the day.

-Collaborating with Director to discern hourly sales goals, relay goals and motivate team members.

-Credit Card, Mail, Fax billing through Computer Programs

-Oversee and verify each caller's sales.

- Maintaining Quality Assurance standards.

-Client satisfaction and repore to drive current and future sales.

-Maintain sales team's enthusiasm and motivation throughout the day

-Break Scheduling, every 1.5 hours

- Placing team players into various programs throughout shift to maintain hourly totals, based on player total sales volume in each program Bath & Body Works

Retail Store Manager

August 2014 - January 2017 (2 years 6 months)

Searcy, Arkansas, United States

09/2014 - 01/2015: Seasonal Hire. 01/2015-08/2017: Store Manager, Key Holder.

RETAIL MANAGEMENT, KEY HOLDER DUTIES:

-OPENING AND CLOSING BUSINESS DUTIES, CASH REGISTER, RECORDS & RECEIPTS.

-SAFE DEPOSIT BOX TO OFFSITE BANK DEPOSITS.

-OPENING STORE: CREATING AND FOLLOWING HOURLY SALES GOALS, TO END OF SHIFT EXCEEDING DAILY GOAL.

- PREPARING AND RELAYING GOALS FOR STORE OPPERATIONS, BREAKDOWN SALES PLAN FOR EACH SHIFT, AND CUSTOMER

FULFILLMENT GOALS FOR EACH SHIFT TO RETAIL TEAM.

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-SHIPMENTS ACCOUNTED FOR AND STORED IN PROPER AREAS FOR EMPLOYEE SAFETY.

-STORE OPPERATIONS, SUPPLY ORDERS, PRODUCT INVENTORY.

-CHANGE OVER ON ALL STORE FRONT MARKETING, PLACEMENT OF MARKETING.

-DELEGATING STORE FRONT TABLE RESETS IF DEPLEATED

-KNOWLEDGE OF SIGNATURE FRAGRANCES, TESTING AND

KNOWLEGDE OF NEW ARRIVAL FRAGRANCES, PRODUCT

KNOWLEDGE.

-DELEGATING A TEAM OF 3+ RETAIL PERSONNEL TO MEET AND OFTEN EXCEED TARGET GOALS.

-CUSTOMER SOLUTIONS. EXCHANGES, RETURNS, COMPLAINT RESOLUTION

-BASIC SHIFT SCHEDULING FOR EMPLOYEES, RESOLVING AND REPLACING SHIFT CALL-INS.

Awards:

BEST IN CUSTOMER SERVICE, 2016 EXCEPTIONAL SERVICE, 2016, 2017

Education

Marion High School

High School Diploma with Honors · (August 2003 - June 2007) Tucker Area Vocational Tech Center

Certified, Adult Health Nurse/Nursing · (2005 - 2007) Marion High School

Honors Diploma · (2003 - 2007)

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