Customer Service Medical Assistant

Arelys Caldera

Medicare Scheduler / Customer Service Department

Cape Coral, FL 33914

***************@*****.***

+1-786-***-****

• Bilingual Customer Service.

• Skilled Bilingual Medical Assistant.

• Experienced Customer Service,scheduling, referral and insurance seeking a challenging position in a medical setting which will allow for professional growth. Authorized to work in the US for any employer

Work Experience

Home Health scheduler coordinator

VIP America Home Health Care - Cape Coral, FL

December 2019 to Present

scheduler coordinator patient and customer services. HOME HEALTH SCHEDULER .

THE PALACE AT HOME /HOME HEALTH AGENCY - Miami, FL 2009 to July 2019

1. 10 years of experience in differents department of an Home Health 2009 to 2019 .

Private Duty Scheduler

Private Duty Supervisor in our facilities

Notes Processor

Therapy Staff -Notes processor.

Insurance verification, benefits and scheduling.

Notes Processor. For RN, LPN and HHA.

Responsible for Home Health Aid Services to patients. Responsible to Schedule Private Services to Patients in and out of our facilities Customer Services.

HEALTH SOUTH REHABILITATION HOSPITAL 2007- 08/08 Miami, FL IP Admission Representative

Responsible for all aspects of In-Patient Admission, including: verification of benefits Act as liaison with Health Care Professionals and Hospitals Translate for Spanish speaking patients to facilitate the admissions process Responsible for training co-workers in Pat Com System Intake Coordinator/Administrative Assistant

DOC AT HOME - Miami, FL

2003 to 2007

Responsible for all administrative duties related to patient care including: Processing of doctor's orders, Screening new patients and follow-ups medical visits Acted as liaison with DME companies and other medical providers and suppliers Prepared Doctor's daily schedule and itinerary

Insurance verification, benefits and scheduling

Education

High school or equivalent in Cosmetology

Robert Morgan Vocational Institute - Miami, FL

1984 to 1985

Associate in Business Administration

American Nicaraguan School - Managua, NI

1972 to 1973

Associate in Art

National Autonomy University of Nicaragua - Managua, NICARAGUA 1971 to 1972

High school or equivalent in Biology,Chemistry psychology. Sacred Hearth School - Nicaragua

1971

Skills

• Phlebotomy technician

• Medical assistant (4 years)

• Medical terminology (10+ years)

• Billing (2 years)

• Accounts payable (2 years)

• Collection (2 years)

• Customer service (10+ years)

• Front desk (4 years)

• Excel (Less than 1 year)

• Outlook (4 years)

• Word (10+ years)

• Excellent communication and customers service skills (10+ years)

• Bilingual (10+ years)

• Filing

• Receptionist

• Scheduling

• Microsoft Outlook

• Organizational Skills (8 years)

• Typing (10+ years)

• Microsoft Office (8 years)

• Front Office (10+ years)

• Microsoft Word (8 years)

• Data Entry (5 years)

• Medical Receptionist (3 years)

• English (10+ years)

• Phone Etiquette (10+ years)

• Word Processing (5 years)

• Multi-line Phone Systems (3 years)

• Medical Office Experience (10+ years)

• Medical Billing (2 years)

• Insurance Verification

• Nursing Home Experience (10+ years)

• Acute Care

• QuickBooks

• Allscripts

• Medical Scheduling

• Medical Records

• Patient Care

• EMR Systems

• Accounting

• Data management

• Health information management

• HIPAA

• Experience Administering Injections

• Medical Coding

• ICD-10

• Hospital Experience

• Clerical Experience

• CPT Coding

• Office Management

• Office experience

• Spanish

• Home care

• Multilingual

• Computer Skills

• Microsoft Excel

• ICD-9

• Multi-line phone systems

• Communication skills

• Writing skills

• Administrative experience

• Home health

• Nursing

• Microsoft Powerpoint

Certifications and Licenses

upom request.

. Medical Assisstant _Certified Nursing Tech.

Present

Please see resume.

Drivers License

Home Health Aide

A valid HHA or CNA certification.

CPR Certification

Additional Information

Skills: Computer Administrative

Windows • Bilingual

• Word

• Excel

• Internet & E-mail

• Outlook

• 40WPM

• Patcom Systems

• All Scripts

• Kinser.

• Excellent Communication Skills

• Medical Assistant

• Medical Terminology

• Admissions

• Intake/Referrals

• Insurance Verification

• Billing and Collection

• Customer Service

• Accounts Payable and Receivable

• Front Desk/screening Phone calls.

• E.K.G. technician

• Phlebotomy technician

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