Rochella Manning

Huntersville, NC *****

ady31k@r.postjobfree.com

+1-704-***-****

To use my skills in the best possible way for achieving the company goals.

• Proficiencies: MS Excel; MS Word; MS PowerPoint

• Skills: Problem solving skills; Critical thinking skills; Attention to detail; Trustworthy; Willing to learn new things

Authorized to work in the US for any employer

Work Experience

Customer Service Representative/Call Center

Concentrixx - Utah County, UT

November 2020 to March 2022

Customer Service Representative i was working with clients who have complaints, orders, or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process. Security Officer

Allied Universal Sevices - Charlotte, NC

April 2018 to November 2020

• Secures premises and personal by patrolling property, monitoring surveillance equipment,

• inspecting building, equipment, access points, permitting entry.

• Obtains help by sounding alarms and maintains environment by monitoring and setting building and equipment controls.

Runner customer service

Charlotte Douglas Airport International - Charlotte, NC April 2016 to December 2016

Prepare food for customers within restaurants serve meals snacks and drinks to customers experience flight delays received a document inventory

Direct support personal Groupon

Direct Support Professional (DSP) - Charlotte, NC

January 2013 to November 2014

Answer inbound phone calls and provided call us with information remain knowledgeable on the best methods of care for autism patients assistance with activities of daily living mortally hygiene and feeding administrative medication document patient condition and maintain medical records maintain a clean and safe work environment adapt by HIPAA guidelines maintaining the privacy of confidential patient information

Education

Associate of Science in HS Medical Administrative Assistant Ultimate Medical Academy

2020

Skills

• Basic coding skills for ICD/CPT

• Third Party

• Medicare

• Medicaid

• HMO

• PPO

• CMS1500 Claim Form

• Billing Cycle

• Claims Appeal Process

• Medical Administrative Assistant

• Medical Terminology

• Patient Processing and Patient Registration

• Medical Laws & Ethics

• Greenway EMR

• HIPAA Compliance

• Medical Transcription

• Office Accounting

• Anatomy & Physiology

• Meaningful Use

• ICD-9/ICD-10

• Medical Office Experience

• Insurance Verification

• Patient Care

• Medical Scheduling

• Medical Records

• Nursing

• Security

• Phone Etiquette

• Customer service

• Computer skills

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