INDIA MASSEY

*** ******* **, *** ****, Henderson, NV, 89015, United States 702-***-**** ady2zz@r.postjobfree.com Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the customer care business. Dedicated to learning, growing, and succeeding in any field I’m put in. Time management

Content creation

Communications

Empathy

Motivation

First Aid/CPR

Problem resolution

Graphic design

Typing

2007

High School Thornton Fractional North High School Calumet City, IL Graphic arts 2005-2006 Munster Art show winner.

2014

Nursing Assistance TTI Medical Training School Chicago, IL 2014

Phlebotomy TTI Medical Training School Chicago, IL 7/07 to 7/09

Administration Assistant Reliable healthcare Services Park Forest, IL Scheduled office meetings and client appointments for a team of 500 professional health care members .

Answered phone calls from clients, vendors, and a variety of other callers looking for information.

Communicated with customers via phone and email to confirm deliveries and respond to inquiries.

Wrote and proofread memos, letters, and reports to ensure that they were error-free. Professional Summary

Skills

Education

Work History

2/09 to 9/14

Independent Beauty Consultant Team Leader Mary Kay South Holland, Il Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Handed out pamphlets and other types of informational materials about new products.

Reconciled inventory and customer orders on a regular basis to keep track of product availability.

Answered 50 calls per day to help customers with their questions and concerns. Looked for industry trends on social media and through online sources. 5/10 to 12/11

Cashier KFC Harvey, IL

Increased sales and customer satisfaction by keeping checkout areas clean and organized.

Educated customers about promotions to increase sales. Kept drawers accurate, current, and secure by checking bills for counterfeit markers, storing large bills, and keeping adequate change.

Help customers by providing information and resolving any issues they may have. 9/14 to 3/16

Customer Service Representative Agent Noble Voice LLC Darien, IL Provided customers with advice and assistance, paying special attention to their specific needs or desires.

Answered customer calls promptly to avoid long wait times on hold. Copied, logged, and scanned supporting documents before filing everything in the client's files.

Answered an average of 400 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products. 12/16 to 1/18

Certified Nursing Assistant/Clerk Community Hospital Munster, IN Built relationships with patients, caregivers, and healthcare professionals in order to help patients achieve their personal care plan goals. Did fun activities with patients, such as arts and crafts, each shift to lift their spirits, improve their overall memory, and provide light entertainment. Followed all specific guidelines and provided hands-on nursing care to patients under the supervision of a registered nurse.

Evaluated patients' vital signs, documenting all pertinent data and noting any significant changes to report to Nurse in charge.

8/18 to 3/20

Phlebotomy Technician Lifescan Laboratory Inc Skokie, IL Checked the quality of the specimens by centrifuging them before processing in the lab.

Kept track of staffing patterns and nursing care hours to ensure efficiency and made adjustments as needed.

Labeled tubes correctly with the patient's name, date, and time of collection. Visited over 40 nursing facilities to collect blood, urine or stool specimens per draw list.

3/21 to 2/22

Traveling Certified Nursing Assistant Clipboard Health Care Chicago, IL Was a constant advocate for the welfare, rights, and needs of patients. Was in charge of monitoring fluid outputs, recording results, and collecting specimens for testing.

Responded to patients' physical, emotional, and developmental needs in an appropriate manner.

Answered call lights and helped patients feel more comfortable and secure by adjusting beds, lights, bed rails, pillows, patient clothing, and bedside tales or equipment.

5/22 to 8/22

Cook MGM Grand Las Vegas, NV

Sanitized food preparation areas, grills, and equipment to avoid cross-contamination from raw foods.

Ensure that all record-keeping, food-safety, and risk-management requirements are met

Coordinated the average of 200 daily food orders to ensure that each table received food on time.

Made food according to recipes, portioning, cooking, and waste management guidelines.

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