CURRICULUM VITAE

ZIPPORAH NGANGA

ady2yn@r.postjobfree.com

+254*********/078*******

PROFESSIONAL SUMMARY

Am a dedicated Administrative assistant with more than five years of experience in official and customer service duties and responsibilities.

This role has helped me to facilitate an efficient workflow and improve communication between departments.

Proficient in Microsoft Office, senior executives consistency rely on me to maintain schedules, oversee meetings and improving on customer-based relations. CAREER SKILLS

Experienced, enthusiastic and a professional administrative assistant with training in a wide range of office administrative tasks.

Able to work under pressure and collaborate with a team.

Successful record of fielding phone calls, providing information to clients and acting as liaison between departments.

Am dependable and proactive person with strong organizational and computer skills

Very welcoming and a good listener.

Verbal and written communication,

Organized, efficient, reliable and flexible.

Customer service excellent skills.

Microsoft Office, Excel, Outlook and PowerPoint.

Database management and planning.

Calendar management.

Team work and delegation.

QuickBooks

Responsibility

Management and training.

Proficiency with photocopiers, scanners and printers.

Accurate data entry

Business knowledge

Attention to details.

Phone etiquette

Discretion

Emotional intelligence

Problem solving

Research and analysis

Editing and proofreading

Billing and record keeping.

CAREER OBJECTIVE

Am a reliable, proactive and dependable professional with strong and computer skills looking for an Office assistant role to support a busy team in a fast-paced environment thus bringing a positive attitude and the desire to stay with the organization for a long term. WORK EXPERIENCE

BARAKAJOY ECDE TEACHERS COLLEGE

Administrative Assistant

June 2020- July 2023

Duties

Welcomed students, book their classes and overseeing schedules for all.

Maintained and improved online database of students accounts.

Updating information where necessary.

Creating a new system of following up with our potential clients in an effective and efficient manner.

Overall office maintenance.

MAEXTECH ICT CENTRE

Front office/ Administration

Feb 2018-April 2020

Duties

Answer and direct phone calls

Organize and schedule appointments

Plan meetings and take detailed minutes

Writing and distributing mails, correspondence memos and letters.

Develop and maintain a filling system.

Customer support, welcoming and direction.

Coordinating, planning and organizing.

Managing, planning and organizing.

Ensuring resources are adequately utilized.

ZIPDANIEL DÉCOR LTD (SELF EMPLOYMENT)

Jan 2011 – to date

Duties

Gathering of flowers and decors into an appealing combination.

Florists work at flower point to prepare and sell.

Loot out for orders, gather and deliver on time.

Prepare invoices and issue receipts upon delivery.

Strategic planning, organizing and coordinating

Ensure customer satisfaction

Maintain a work schedule, plan for an efficient workflow

Take call and reply to mails and messages from clients.

Advertising and marketing whether online or social media.

Promotion and merchandise

BILLS HEAD BAR & RESTAURANT RUAI

Dish washer/Cook/ Kitchen Staff

2017- Jan 2018

Duties

Take orders of food and drinks

Prepare and serve food to customers

Issue receipts and receive payments through cash or cards

Ensure customers are served right and with respect

Solve any misunderstandings or problems that may arise.

Working among other team members to ensure good working environment.

Collect used kitchen ware from the dining and kitchen areas.

Load and unload dishwashing machines.

Washing specific items by hand e.g. large pots, cutting boards or delicate items.

Storing clean dishes, glasses and equipment appropriately.

Setting up workstations before meal prep begins.

Assist line cooks with food preparation and storage. DISCOVERY TECHNOLOGIES LTD

Sales and customer service

April 2015- June 2016

Duties

Promoting and selling of discovery batteries and accessories.

Merchandising

Demonstrate and provide information on promoted products and service.

Creating a positive image and lead customers to use the product,

Distribute product samples, brochures, flyers and such.

Identifying interest and understand customer needs and requirements.

Using lectures, films, charts and slide shows to explain or elaborate on the products.

Visiting retail establishments, for example, department stores, supermarkets to persuade customers to use the advertising items and promote the sale of the company products.

Showing potential customers how a product or service works, answer questions and aim at convincing customers to buy the product or service at a completely free trial with no card required.

KAMINDI SUPERMARKET (SELF RIDGES)

Cashier

Nov 2013-Dec 2014

Duties

Managed transactions with customers using cash registers.

Scanned goods and ensured pricing is accurate.

Collected payments whether in cash or tickets.

Redeemed stamps and coupons.

Cross-selling products and introducing now ones.

Assisting clients who need help or advice on products. EDUCATION BACKROUND

NAIROBI INSITUTE OF BUSINESS STUDIES (NIBS)

Jan 2009-Nov2010

Diploma in Business Administration

NYAGA HIGH SCHOOL

Jan 2003-Nov 2006 (4 Years)

Kenya Certificate of Secondary Education (K.C.S.E) NYAGE PRIMARY SCHOOL

Jan 1995-Dec 2002 (8 years)

Kenya Certificate of Primary Education (K.C.P.E)

HOBBIES

Customer service

Support work

Working in a team

Computers

Research

Reading

REFEREES

1. Mr. Martin Kioko

Marxtech ICT Centre

Tel: 072*******

2. Mr. George

Kamindi Supermarket

Tel: 072*******

3. Mr. James Ndirangu

Police Supretendant

Tel: 072*******

Contact this candidate