GABRIEL SHERRILL

Ann Arbor, Michigan ***** • 734-***-**** • ady2ye@r.postjobfree.com

CHANGE MANAGEMENT, PROJECT MANAGEMENT & TECHNICAL COMMUNICATIONS Mission-driven, results-oriented Change Management practitioner focused on strategic planning, agile and adaptive business process integration, project management and execution. Diplomatic, tactful, and innovative change manager with critical thinking and exceptional problem solving, conflict management and communication skills, which ensures that change impact risks get raised for resolution, future-state vision remains a critical focal point and business goals drive the execution of key initiatives.

AREAS OF EXPERTISE

• Developing enterprise change, communication, and training plans to support large transformation initiatives.

• Creating content for training manuals, quick reference guides and other end-user support materials and guidance.

• Launching SharePoint sites to provide self-service to end-users and key content on change program.

• Writing communications / program emails on behalf of leadership to drive awareness of program activities.

• Developing training materials for SCORM-compliant, LMS systems (ComplianceWire, ISOTrain, Adobe Captivate) Organizing train-the-trainer programs and training / awareness Webinars for customized learning experience SKILLSETS

• Change Management

• OCM Project Leadership

• Stakeholder Analysis

• Targeted Communications

• Process Improvement

• Communication planning,

development and execution

• Detail-oriented Project Manager

• Customer / End-User Experience

• Digital Transformation Projects

• ADKAR-driven Change Activities

• Change Network Development

COMPUTER SKILLS

FLUENT IN THESE SYSTEMS AND SOFTWARE: Microsoft Office 365 (Word, PowerPoint, Excel, OneNote), Microsoft Project & Visio, Photoshop, Adobe Captivate & Illustrator, Articulate, Workday, Cloud, SCROM 1.2 LMS Systems (IsoTrain, ComplianceWire, Adobe Captivate), Polling (SharePoint Forms, SurveyMonkey, Zoom Polls), Enterprise Email (Maestro, Bananatag, ConstantContact, MailChimp), Collaboration Platforms (Mural, Webex, Microsoft Teams, SharePoint, Zoom), working knowledge of HTML.

CERTIFICATION & EDUCATION

Certified Change Practitioner (Prosci)

Bachelor of Arts, Sociology University of Michigan, Ann Arbor PROFESSIONAL EXPERIENCE

PROGRAM CHANGE LEAD

Accenture – Detroit, MI 2021 – Present

• Design and implement Change Management strategy to aligned to Accenture Managed Print Project objectives and timelines to ensure service readiness.

• Develop enterprise training plan to address Accenture People needs for all impacted teams.

• Analyze current state and design new processes and solutions leveraging established methods, tools, and assets.

• Implement programs and interventions that prepare the organization for change.

• Collaborate with stakeholders and vendors to develop training materials.

• Develop and execute comms plan to ensure all audiences are aware of any impacts with accompanying supporting materials, such as processes, workflows and job aides for support teams and end users. CHANGE MANAGER, CLIENT SERVICES GROUP

Environmental Testing & Consulting Inc. — Romulus, MI 2017 — 2021 Partner with internal departments to drive alignment around critical change and transformation initiatives to ensure that ETC remains responsive to client needs / requirements and execute on critical project commitments. Create Change Plans to help ETC create new processes and technology enablers to become more competitive in the market and innovating approaches to problem resolution as a member of the leadership team, who ensure high-quality deliverables.

• Served as Change Lead for ETC Digital, a proprietary SaaS-based client reporting and project delivery tool, which enables the company to deliver against needs of key accounts—such as Michigan Department of Health and Human Services (MDHHS) for Lead Safe Home Program—by managing requirements, preparing impacted teams for change and training staff as new modules go live.

• Led Change Management process for ETC Digital— a comprehensive field operations tool, which provides investigators with the ability to create and complete inspections onsite and generates downstream reports based on sample collection.

o Led mapping of current to future states, identifying change needs and understanding organization readiness for change, facilitating learning and discover workshops and helping PM team to draft system requirements.

o Prepared ETC investigators for go live with workshops, training, and support documentation.

• Spearheaded development of PIER (Problems, Issues, Errors, and Resolution) Log, a centralized troubleshooting database designed to create greater transparency around client issues, escalate issue resolution and provide historical tracking data on external and internal incidents, and to drive greater management-to-employee issue resolution and accountability.

• Served as lead for providing support to end-user teams when modules go live for critical client-facing platforms, including developing user support materials, training teams, and tracking issues for resolution. CONTRACT, CHANGE / PROGRAM MANAGER

Measurement Incorporated — Taylor, MI 2012 — 2017

Responsible for driving change management for scoring and testing platform development targeted to K-12 school districts in 35 US states.

• Designed state-approved scoring, training materials, led multi-day “train-the-trainer” educator workshops to drive adoption and improve scoring fidelity through development of qualitative rubric guidance.

• Conducted change readiness assessments and analyze assessment results and feedback for Arizona state AZMERIT testing platform and validating testing throughout the state.

• Identified change management approaches to increase user acceptance and adoption of new client-facing testing platform.

• Led “train-the-trainer” Webinars to prepare for field testers for change and to drive accurate score responses on new platform and developed educator-specific training materials.

• Provided regular coaching and re-training of the scoring staff with assistance of team leaders to refine requirements on scoring rubric; monitored daily scoring metrics to ensure alignment with project goals.

• Coordinated and supported/facilitated virtual learning sessions and prepare impacted teams for transition to new ways of working.

• Provide support to business end users during the post-go-live support period.

• Managed scoring platform projects from requirements gathering to developing of custom modules for state-by-state rollout.

CONTRACT, CHANGE MANAGEMENT ANALYST

Power Bottle USA — Madison Heights, MI 2009 — 2012

• Assisted in the development of change management transitional communication plans and materials for specific initiatives to generate momentum and raise awareness.

• Collaborated with external partners to assist PB USA with communications, change management, and system training support.

• Developed communications and training plans for enterprise migration to new SaaS-based CRM system and associated support activities leading up to system go-live.

• Established Change Champion Network and facilities User Groups per migration wave.

• Developed and analyzed wave reporting data and worked cross-functionally to coordinate launch activities and drive awareness for key change initiatives.

• Reduced business disruption around various sensitive corporate information security initiatives. CONTRACT, COMMUNICATION CONSULTANT

CDW — Vernon Hills, IL 2007—2009

• Produced technical, end-user documentation and training materials.

• Created articles for internal newsletters, intranet sites and customer case study content for external / internal use.

• Developed adoption materials and presentations for senior leadership.

• Interviewed and stakeholders for sales enabled activities and developed customer business strategy content for various CDW publications.

• Assignments required the ability to work independently, and juggle numerous interviews and customer demands while on deadline to deliver materials against a tight production schedule.

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