Customer Service Administrative Assistant

Objective

Seeking to use my **+ years of customer service excellence and bilingual communication skills to resolve, enhance, and transform the face of customer interaction. Strong self-starter with impeccable time management skills. Ability to embrace a dynamic work environment.

Experience

Assisting Hands Home Healthcare April 2021-July 2023

Bilingual Customer Service Supervisor that coordinates non-medical home health services for ALTCCS and private pay clientele. Excellent ability to recruit new caregivers and clients. Personally able to grow the client base group by 50 that were comprised of state insurance tribal insurance and private pay. Maintain relationships with caregiving staff, case managers, clients, and family members on a daily basis. Preform initial intake, safety in-home assessments and advocating for patients needs while upholding compliance standards. Main point of contact for all Spanish translating.

All Ways Caring Home Healthcare February 2013-April 2021

Bilingual Customer Service Supervisor for non-medical home healthcare services. Managed day-to-day operations while maintaining a caseload of 200+ clients. Directed staff schedules and ensured appropriate services were provided to clients. Responsible for payroll and timekeeping for staff and caregivers. Trained and onboarding of all new staff and caregivers. Preform initial intake, safety in-home assessments and advocating for patients needs while upholding compliance standards. Main point of contact for all Spanish translating.

Option 1 Nutrition Solutions September 2011-February 2013

Bilingual Patient Care Support Specialist that helped patients with initial and ongoing prescriptions for enteral nutrition. I helped supply patients with enteral g-tubes, nutritional supplies, bags, and pumps. I coordinated coverage between clients and insurances. I facilitated necessary changes on prescriptions from referring physicians. Experience with high volume inbound and outbound call while staying extremely organized.

Education

Certification of Forensic Investigation May 2010

Real Estate License April 2005

Skills

●Bilingual in Spanish

●Payroll and accounts payable

●Word and Powerpoint, typing ability of 50 WPM

●Notary public

●Medical Insurance knowledge

●Inventory specialist

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