David Noel

*** ***** ****, *******, ** *****

781-***-****

ady2v1@r.postjobfree.com

Successful professional with hands-on experience in sales, customer service, IT, and service coordination. EXPERIENCE

UL Solutions(UL), RTP, NC August 2022 - Present

As a global safety science leader, UL Solutions helps companies to demonstrate safety, enhance sustainability, strengthen security, deliver quality, manage risk and achieve regulatory compliance. Customer Success Specialist

Works to support UL Solution’s sales professionals in all processes, including quote generation, order processing and booking, post-sales customer service support, and anywhere else administrative assistance is required.

• Engages with engineering and outside sales for the purpose of generating quotes, processing orders, and setting up engineering products

• Develops and share quotes for specified categories of leads using standardized pricing tools

• Tracks previous orders and supplies data from internal data sources when directed by account owners and representatives to facilitate deeper knowledge of accounts and account opportunities

• Lead the teams to resolve post-sale inquiries utilizing various company tools, software systems, and other resources

• Resolves engineering issues associated with Variation Notices by analyzing and reporting on the acceptability of the variations.

• Processes orders into the ERP after quote acceptance, ensures clients receive follow-up of sent quotes and assists in turning quotes into orders

• Supports account managers and owners by performing administrative-related tasks

• Identifies & anticipates patterns and links; looks beyond the immediate problem to the wider implications.

• Serves as a single point of contact for post-sales services and ongoing relationship support for assigned customer contacts

• Builds trust, transparency, and loyalty with customer contacts; gauges customers’ levels of engagement with UL and directs feedback internally when appropriate

• Connects customer personnel to relevant UL personnel (account managers, Technical Sales Representatives

(TSRs)/ Technical Inside Sales Representatives (TISRs), delivery teams and engineers etc.) when applicable

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HCL America, INC, Cary, NC March 2021 – August 2022 HCL provides global technology services including IT and Business Services, Engineering and R&D Services, and Products and Platforms.

Desk Support Analyst

Work with the Product Design Engineering team in planning production methods for new and revised products as well as make recommendations regarding product design in adherence to product standards.

• Troubleshooting and problem-solving issues:

o Provided hardware/software/network problem diagnosis including troubleshooting client software and basic network connectivity problems.

o Administered and provide User account provisioning. o Performed user account management activities

• Customer interaction and communication focus:

o Responded to, and diagnose, problems through discussions with users. o Coordinated and manage relationships with vendors and support staff. o Documented and manage problems and work requests and their respective solutions. o Identified, evaluate and prioritize customer problems and complaints. o Answered telephone calls, emails, instant messages, etc., from Users. ResCare, Princeton, WV July 2014 – March 2021

ResCare provides services and support to people (aged 18-60) with intellectual and developmental disabilities. Service Coordinator

Part of an integrated, team dedicated to providing federal, state, and locate support and resources for those with physical and/or mental disabilities.

• Served as the client advocate in multiple situations and issues: o Connected with landlords to secure leases on rental homes or apartments and ensure that housing has ADA amenities.

o Completed Section 8 application for client’s residence. o Assisted clients with moving efforts such as packing, moving supplies, securing moving trucks o Monitored clients to ensure that their health and safety needs are addressed. o Arranged travel logistics for client job interviews. o Engineered job opportunities with agencies to find jobs that best-fit client’s abilities o Attended client’s job interviews as an advocate to determine work hours, work duties, and compensation o Explored ways to expand active treatment in the community. o Coordinated quarterly meetings with clients to assess their needs and establish a list of unmet needs.

• Strategic planning and budget management tasks included: o Regularly reviewed clients’ budgets to ensure that housing is financially suitable and updated their financial status. Modifying the budget as needed to align with their income status and following up to improve the plan when needed.

o Developed IPP (Individual Personal Plans) for each client in order to form a detailed needs assessment and communicate with the team to assure services are being provided according to the IPP. o Completed yearly budgeting for all clients to include health care, in-home needs, home aids, and more.

• Administrative and Compliance Management tasks included: o Served as administrative support which includes preparing letters and memos, expense reports, responding to client mail, and answering phone calls. o Communicated regularly with local and/or state government services in order to verify clients are receiving their designated services as determined by ResCare. o Complied with reporting requirements of the West Virginia incident management system. o Reviewed upcoming appointments of assigned clients and confirm with residential managers that staff members are available.

o Completed expense report to be reimbursed for mileage for staff. o Provided a schedule of all programs used by the clients to ensure that times and tasks do not overlap or duplicate.

o Provided planning and coordination before, during, and/or after crises, which includes notifying the team if a client is admitted to a crisis site or state institution. EDUCATION

Bluefield State University, Bluefield, WV

B.S. in Business Administration, May 2013

Roxbury Community College, Boston, MA

A.S. in Childhood Education, May 2006

HIGHLIGHTS

• Oracle proficiency

• Microsoft suite proficiency

• Bilingual in French-Creole and English

• Familiar with SNAP, Medicaid, and Housing and Urban Development (HUD)

• Professional Child Care Qualification Certified (May 2006)

• Trauma Informed Care 101 (July 2019)

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