MH

MINDI HERVEY

ady2ti@r.postjobfree.com 817-***-**** Keller, TX 76244

Security deposit refunds

Housing regulations

Business processes and procedures

Relationship building and rapport

Policy enforcement

Multi-family property management

Fair housing mandates

Customer service

Multitasking

Data management

Organization

Critical thinking

Portico Property Management Justin, TX

Assistant Property Manager

03/2023 - 03/2023

Organized schedules, workflows and shift coverage to meet expected business demands.

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Delegated daily tasks to team members to optimize group productivity. Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Directed and led employees, supervising activities to drive productivity and efficiency.

Delegated tasks to team members based upon skill level and to achieve organizational goals.

Developed strong, professional relationships with residents by delivering exemplary service and engagement.

Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

Explained policies and procedures to tenants and enforced rules. Handled resident complaints and expedited maintenance requests. Conducted tours of vacancies with prospective tenants. Conducted apartment tours for potential tenants and answered questions about property.

Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.

Kept records of correspondence with residents and tenants. Checked rental eligibility by following company's verification process. Checked common areas regularly to keep neat, clean and free of debris. Inspected properties regularly to identify deficiencies and schedule repairs. Escalated critical issues to property manager to promote immediate resolution.

Maintained thorough, accurate and compliant records for internal and Summary

Skills

Experience

regulatory audits.

AER Precision Transmission Fort Worth,

TX

Parts Specialist

05/2022 - 07/2022

Supported service department by expertly pulling parts and updating records.

Maintained parts system with current order and sales data. Assisted retail, wholesale and service customers with selecting optimal parts for different needs.

Coordinated restocks by working closely with parts manager to fill critical gaps.

Received and stocked incoming merchandise, arranging items in correct locations.

Received, examined and reshelved returned parts.

Placed inventory numbers on parts to properly identify items for counter associates.

Followed standards of care and compliance per company and legal requirements.

Increased team productivity by implementing multiple strategic process improvements.

Sparrow Partners Keller, TX

Assistant Property Manager

03/2020 - 09/2021

Collected monthly assessments, rental fees, deposits and payments. Developed strong, professional relationships with residents by delivering exemplary service and engagement.

Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

Explained policies and procedures to tenants and enforced rules. Handled resident complaints and expedited maintenance requests. Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.

Conducted tours of vacancies with prospective tenants. Conducted apartment tours for potential tenants and answered questions about property.

Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.

Kept records of correspondence with residents and tenants. Updated tenant and unit information to keep current in housing database. Checked rental eligibility by following company's verification process. Oversaw daily operations, maintenance and administration of various properties.

Checked common areas regularly to keep neat, clean and free of debris. Inspected properties regularly to identify deficiencies and schedule repairs. Handled security deposit refunds.

Escalated critical issues to property manager to promote immediate resolution.

Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes. Maintained thorough, accurate and compliant records for internal and regulatory audits.

Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.

Reviewed completed applications and assessed household information against file history and program regulations.

Developed and managed highly skilled on-site staff through recruitment, training and motivation.

Incredible Pets LLC Keller, TX

Outside Sales Representative

06/2012 - 08/2012

Maintained open communication with leadership to facilitate business development.

Attended trade shows and sales conferences to network and obtain new business relationships.

Obtained sales leads through networking groups, referral partners and face-to-face sessions with companies.

Performed comprehensive market research to expand sales. Generated more than 10 leads per week and pursued appointment opportunities to convert prospects into new customers. Greystar Management Denton, TX

Property Manager

05/2008 - 08/2009

Inspected properties regularly to identify deficiencies and schedule repairs. Handled resident complaints and expedited maintenance requests. Collected monthly assessments, rental fees, deposits and payments. Met with prospective tenants to show property and assess applications or sign leases.

Coordinated with maintenance and contractors to promote timely turnovers after move-outs.

Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.

Investigated and resolved property complaints and violations to foster pleasant living environment for residents.

Exercised direct supervision over property staff.

Responded to tenant maintenance requests according to agreed conditions for building functionality.

Built relationships with service vendors and submitted associated billing statements.

Solicited and analyzed bids for repairs, renovation and general maintenance.

Updated tenant and unit information to keep current in housing database. Oversaw and monitored preventative maintenance and energy management inspections and programs.

Worked with on-site and remote service providers to support tenants requesting accommodations.

Drafted and monitored budgets for overall maintenance and operations. JPI Management Dallas, TX

Property Manager

11/2007 - 03/2008

Inspected properties regularly to identify deficiencies and schedule repairs. Handled resident complaints and expedited maintenance requests. Met with prospective tenants to show property and assess applications or sign leases.

Completed lease applications and verifications, notifying prospects of results.

Coordinated with maintenance and contractors to promote timely turnovers after move-outs.

Investigated and resolved property complaints and violations to foster pleasant living environment for residents.

Responded to tenant maintenance requests according to agreed conditions for building functionality.

Exercised direct supervision over property staff.

Built relationships with service vendors and submitted associated billing statements.

Solicited and analyzed bids for repairs, renovation and general maintenance.

Updated tenant and unit information to keep current in housing database. Oversaw and monitored preventative maintenance and energy management inspections and programs.

Worked with on-site and remote service providers to support tenants requesting accommodations.

Drafted and monitored budgets for overall maintenance and operations. First Worthing/Inland American

Communities Denton, TX

Property Manager/Assistant

Manager/Leasing Consultant

10/1996 - 11/2007

Collected monthly assessments, rental fees, deposits and payments. Developed strong, professional relationships with residents by delivering exemplary service and engagement.

Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

Explained policies and procedures to tenants and enforced rules. Handled resident complaints and expedited maintenance requests. Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.

Conducted tours of vacancies with prospective tenants. Conducted apartment tours for potential tenants and answered questions about property.

Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.

Kept records of correspondence with residents and tenants. Updated tenant and unit information to keep current in housing database. Checked rental eligibility by following company's verification process. Oversaw daily operations, maintenance and administration of various properties.

Checked common areas regularly to keep neat, clean and free of debris. Inspected properties regularly to identify deficiencies and schedule repairs. Escalated critical issues to property manager to promote immediate resolution.

Handled security deposit refunds.

Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes. Maintained thorough, accurate and compliant records for internal and regulatory audits.

Coordinated general maintenance and repairs to keep facilities operational and attractive.

Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.

Reviewed completed applications and assessed household information against file history and program regulations.

Solicited and analyzed bids for repairs, renovation and general maintenance.

Oversaw budgeting process for assigned properties. Developed and managed highly skilled on-site staff through recruitment, training and motivation.

Education and Training

Richland High School North Richland Hills, TX

High School Diploma

05/1991

Studied advanced courses for college preparation

TCJC North Richland Hills, TX

Some College (No Degree) in Nursing Basics

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