Office Manager Customer Service

SHELLY D. WALKER

*** **** **. **********, **. ***24 814-***-**** *************@****.***

OBJECTIVE

To work in a healthy and uplifting environment with a talented team. I am looking to bring my extensive professional background, strong leadership skills, and education to a growing and positive company.

SKILLS & ABILITIES

I have worked in the cosmetology industry for 18 years. Former experience includes business, property, finance, and restaurant management. My career, as well as education, offer a professional and talented history.

. Goal driven

. Able to work within time allowed

. Superior customer service

. Excellent at multitasking

. Work well under pressure and deadlines

. Able to keep calm in high pressure situations

. Dependable

. Respects confidentiality

. Good disposition

. Able to delegate, work with a team or independently

. Understanding and patient

EXPERIENCE

2022 –

Present

2022

2019 – 2022

2009 - present

Seven Springs Resort – Server

. Superior Guest service

. Serving food, fine wine and spirits to resort guests.

. Back of the house duties.

. Light paperwork

Firewater Kitchen & Bar – Restaurant Manager – Deep Creek, MD.

. Team leadership, working with all ages and abilities

. Shift scheduling

. All aspects of front of the house, expo, serving, hosting, bussing, dishwashing

. Training and employee management, diverse ages

. End of the night audit

Nemacolin Woodlands Salon – Stylist/Nail Tech – Farmington, PA.

·All aspects of hair care, color, highlights, cutting, blow outs, wedding up styles, nails, pedicures.

·Superior Guest service

·Ramp certified

·Extensive Forbes training

Mountain River Salon and Spa, llc. – Owner/Operator – Confluence, PA.

·All aspects of business ownership. Accounting, inventory, cleaning, maintenance, marketing.

·Professional and experience hair care, highlighting, coloring, cutting, wedding care and up styles, catered parties. Nails, shellac and pedicures.

2007 - 2010

Nemacolin Woodlands Spa & Salon – Stylist/Nail Tech – Farmington, PA.

·All aspects of hair care, color, highlights, cutting, blow outs, wedding up styles, nails, pedicures.

2005 -2007

2005 -2007

Angelitto’s Hair Co. – Stylist/Nail tech – Somerset, PA.

. All aspects of hair care, color, highlights, cutting, blow outs, wedding up styles, nails, pedicures.

PJ’s Fine Restaurant – Server, Shift leader – Somerset, PA.

. Fine dining server

. Knowledge of wine and liquor

. Worked directly with owner, former Pastry Chef for Waldorf Astoria, NY.

2004 – 2005

Maggie Maes Grill – Manager – Somerset, PA

Daily restaurant operations

. Overseeing staff

. Guest services

. Quality control, front and back of the house

. General accounting

2002

Landry Home Health Care – Controller – Hammond, LA.

. Financial control of all incoming sales, payroll, payable, receivables.

1999-2001

Resort Quest International – Executive Assistant/Webmaster – Mt. Crested Butte, CO.

. Assistant to General Manager. All aspects of group sales, operations, web design, human resources, homeowner liaison. Executive, board and homeowner meetings.

. Worked directly with homeowners, attending to their property and various needs.

. Directed all homeowner and association meetings.

. Assisted in property inspections.

1994-1999

Golden King Restaurant – Manager – Quincy, CA.

*Not listed –Veterinary Clinic 2001 – Office Manager

H&H Towing – 2000 – Office Manager

Safeway Food Source – 1998-99 – GM Manager

EDUCATION

Dates 2002-2003

Dates 1997-1999

Dates 1995-1999

Cosmetology, Johnstown, PA, PA Academy of Cosmetology Arts and Sciences

Business Management, Literature, Reno, NV. University Reno Nevada

Liberal Arts, Quincy, CA, Feather River College

-High school activities – Youth Group, Jazz band, Orchestra, Special Education Tutor, Peer Tutor, Pre-Algebra Tutor, Softball.

-College activities – Softball, Member of honors society – Phi Theda Kappa, Student Leadership

-Maintained a steady GPA of 3.86 or higher in both High School and College

COMMUNICATION

Diverse professional background

Well-traveled past allows for creativity and talent

Works very well with others

Able to work well independently

Flexible and always willing to help

Compassionate and understanding

Strong leadership skills

Remains calm in stressful situations

Long history working with children and teens on a volunteer basis

LEADERSHIP

FLL Robotics coach – 6 years

Softball/little league coach – 2 years

President Turkeyfoot Athletic Boosters – 2 years

Funded and organized Confluence 4-6th grade dance – 3 years

Member Ursina Community Church of God

6th – 8th grade summer reading group

Vacation Bible School teacher – 1st – 5th grade

Volunteer stylist for school and community art center performances – 10 years

Volunteer stylist for Confluence Pumpkinfest Princess pageant – 7 years

Volunteer – Quincy Convalescent home – 9 years

Volunteer – Plumas County Library – 2 summers (seasonal)

Volunteer – Greenhorn Guest Ranch – Kiddy Coral – 3 summers (seasonal)

Volunteer – Plumas Search and Rescue, fundraising – 3 winters (seasonal)

REFERENCES

. Janie Smith – Guest of salon – Garrett Co. Dept. of Social Services –724-***-****

. Heather Shaulis – Close friend, 20 years – Seven Springs Resort – 814-***-****

. Vicki Lawson – Close friend, guest of salon – Reed Law – 412-***-****

. Fay Smith – Close friend, 15 years – Retired – 724-***-****

Contact this candidate