Cheryl Pawlak

New Columbia, PA ***** / 570-***-**** / ady2td@r.postjobfree.com

Results-focused, motivated individual with 10+ years of customer service experience in diverse environments. Proven knowledge of communication, staff training and development, and workflow prioritization. Outstanding personality, committed to professional growth. Works well independently and collaboratively in a team environment.

CORE STRENGTHS

Customer Service/Satisfaction Medical Terminology Problem Solving Polices/Procedures Judgement/Decision-Making Operation & Control Confidentiality Critical Thinking Communication Skills Time Management Office Procedures Active Listening SKILLS

Computer: Microsoft Office (Word); MUSE; MARS; POS (Point of Sale) PROFESSIONAL EXPERIENCE

Custom Care Pharmacy, Milton, PA December 2022-March 2023 Pharmacy Technician

Communicated with pharmacist on urgent customer requests.

Prepared medications under the direction of a pharmacist.

Measured, counted out, labeled, and recorded amounts and dosages of medications according to prescription orders.

Entered data accurately into computer software system, understanding basic pharmacology, abbreviations, brand, and generic comparisons.

Resolved issues and/or processing medications through automation equipment in accordance with established policies and procedures.

Ensured and maintained a safe and clean work environment while complying with local, state, and federal laws, regulations, and policies.

Sheetz, Lewisburg, PA August 2020-December 2022

Team Member

Greeted customers entering establishment, provided an excellent customer experience.

Answered customers’ questions and provided information including directions, prices, etc.

Received payment by cash, credit cards, or automatic debits.

Issued receipts and correct change due to customers.

Completed customer transactions accurately and efficiently.

Ensured compliance with applicable age restricted product regulations such as tobacco and alcohol.

Handled and resolved general complaints/concerns.

Maintained a clean and orderly checkout area and completed other general cleaning duties. Susquehanna Community Bank, Milton, PA November 2019-February 2020 Customer Service Representative

Assisted customers with questions.

Processed personal and commercial transactions, providing fast and friendly customer service.

Received checks and cash for deposit, verified amounts, and checked accuracy of deposit slips.

Cashed checks and paid out money after verifying signatures were correct, written and numerical amounts agree, and accounts have sufficient funds.

Counted and balanced currency, coin, and checks in cash drawers at end of shifts and calculated daily transactions, using computers, calculators, or adding machines. C. Pawlak Page 2

Evangelical Community Hospital, Lewisburg, PA July 2003-May 2019 Medical Assistant (January 2019-May 2019)

Answered telephones and directed calls to appropriate staff.

Scheduled appointments with appropriate physician based on requested medical needs.

Greeted and logged in patients arriving at office or clinic.

Gained and verified insurance information.

Recorded patients’ medical history or information such as test results in medical records, ensuring following confidentiality protocol.

Scheduled and confirmed patient diagnostic appointments, surgeries, or medical consultations.

Operated office equipment, such as messaging systems, and used word processing, or other software applications to prepare reports or medical records.

Mailed financial statements to patients to make patients aware of monies owed. EKG Technician (July 2003-Janurary 2019)

Trained 3 EKG Techs, along with teaching 10-12 nurses on how to properly conduct EKG’s.

Conducted electrocardiogram (EKG), using specialized electronic test equipment, and recording devices.

Checked, tested, and maintained cardiology equipment, ensuring proper operation.

Explained testing procedures to patients to obtain cooperation and reduce anxiety.

Obtained and reviewed patient identification and test results.

Attached electrodes to patients’ chests, arms, and legs, connected electrodes to leads from EKG machine, and operated machine to obtain reading.

Adjusted equipment and controls according to physicians’ orders or established protocol.

Set up 24- and 48-hour Holter monitors, scanned and interpreted tapes, cardio-key, event monitors, applying and instructing patients on use.

Ordered supplies, to keep necessary inventory stocked.

Maintained proper sterile field during surgical procedures. EDUCATION

McCann School of Business & Technology, Sunbury, PA Associate of Administrative Medical Assisting

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