Customer Service Care

ARMANDO "JAY" RAMIREZ

Alpine, AZ *****

480-***-**** - ady2sk@r.postjobfree.com

PROFESSIONAL SUMMARY

Bilingual leader who performs well in a fast paced business environment. Proven results-oriented leader with 20 years of progressive military and civilian experience. Demonstrate ability to work efficiently and effectively across functional chain of command with all levels of management and professionals. Passionate Skilled communicator who motivates team members to peak performance by providing Vision, Leadership, Empowerment and Influence without direct authority. Strong leader who drives breakthrough improvements via critical thinking, improvement and innovation to enhance productivity, increase customer satisfaction. Master in developing and implementing "win-win" strategies utilizing problem solving and teaming to improve organizational efficiencies, reduce waste and administrative expense resulting in significant performance improvements and streamlined operations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. SKILLS

Able to make difficult decisions in

stressful situations.

Skilled in

Microsoft Office (Word, PowerPoint,

excel)

Project Leadership

Pool Cleaning Knowledge

Supply Maintenance

Safety Standards

Positive Learning Environment

Safety Meetings

Handling Procedures

Customer Care

New Employee Training

Technical Documentation

Hazardous Chemicals

Team Management

Safety Compliance

Safety Awareness

Positive Interactions

First Aid

Vehicle and Equipment Cleaning

Safety Violations

Strength Training

Equipment Replacement

Safety Processes

Project Deadlines

Cleaning Methods

Strategic Plans

Guest Experiences

WORK HISTORY

07/2015 to 07/2022 Pool Technician (Owner)

Star Pool Services

Highly experienced in maintaining functional pools and spas Provide excellent customer service to all clientele with promptness to achieving desired results on all work performed

Capability to work independently while maintaining a high customer service satisfaction rating in a fast paced work environment Maintained accurate logs of all testing's for inspection. Brushed pool walls and floors to reduce algae and slime formation and prevent staining.

Exercised strong knowledge of swimming pool motors, pumps and filtration systems to service and monitor pool and equipment. Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool. Demonstrated courtesy, respect and professionalism to promote company values and customer care.

Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.

Adjusted filter to circulate and remove small debris and foreign matter suspended in pool.

Maintained clean, safe and appropriately stocked company vehicle. Educated customers in proper pool operation and maintenance resulting in

[Result].

03/1995 to 01/2015 Staff Sergeant

US Marine Corps

Responsible for Phoenix area recruitment and support plans for USMC operational goals and objectives

Lead Non Commission Officer in a recruitment office of 6 marines Managed the Phoenix area recruitment vision, direction and process improvement execution of a Marine headquarters plan

Improved recruitment numbers and boot-camp throughput by 33% within command budget and expenditures

Led liaison communications of quality system issues resolving recruit deployment delays

Provided current weapons systems training to incoming soldiers to maintain combat readiness.

Worked with superiors to standardize job responses and duties for security perimeters.

Conducted reconnaissance operations for planned operations and general intelligence gathering.

Inspected and performed regular maintenance on company communication equipment.

Installed, operated and maintained field communications equipment. Carried out day-day-day duties accurately and efficiently. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Demonstrated respect, friendliness and willingness to help wherever needed. Worked flexible hours; night, weekend, and holiday shifts. Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Maintained energy and enthusiasm in fast-paced environment. Proved successful working within tight deadlines and fast-paced atmosphere. Used critical thinking to break down problems, evaluate solutions and make decisions.

Developed and maintained courteous and effective working relationships. 05/2006 to 04/2012 Police Officer

City of Phoenix

Responsible for protection of the general public and citizens through the enforcement of State of Arizona laws and statutes

Led a team of 6 law-enforcement professionals within my precinct Led reliability planning, reliability allocation and reliability failure modeling through community communications and civil de-briefings Managed all aspects of system crime prevention issues, from proactive identification through timely resolution and solution implementation Talked regularly with citizens to establish rapport and become familiar presence in area.

Investigated and reported crimes, accidents, offenses and damage to property. Answered emergency calls for help from citizens and business owners. Secured crime scenes, gathered evidence and questioned witnesses. Patrolled assigned areas to prevent and detect roadway crimes. Conducted witness interviews and gathered details regarding incidents to determine best course of action.

Enforced traffic laws and ordinances through visual observation and radar speed detection.

Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.

Conducted preliminary investigations at scenes of major crimes. Patrolled assigned areas to check homes, businesses and public roads for signs of disturbance.

Apprehended suspects, read Miranda Rights and transported offenders to jail. Issued traffic citations and electronic tickets for violations of traffic laws. Gathered necessary information for court appearances and testified as witness under oath in court.

Apprehended offenders and conducted interviews and interrogations. Notified emergency personnel of incidents requiring medical assistance and aid. Determined appropriate course of criminal prosecution by analyzing and evaluating information.

Booked suspects into custody by processing mug shots and fingerprints. Executed operational protocols for criminal and non-criminal violations. Promoted safe driving conditions by quickly identifying and removing disabled vehicles and obstructions from roadways.

Processed, verified and utilized tips to initiate speedy resolutions for investigations.

Reported deficient streetlights, signs and road surfaces to keep residents safe. Led undercover sting operations to target perpetrators of vice crimes. Maintained tight controls during static and mobile surveillance operations to protect validity and usefulness of evidence collected. EDUCATION

Arizona State University

05/2006

Rio Salado Community College

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