Sales Representative Customer Service
Resume:
Nomazangwa Ngetu
East London, 5219
Mobile: 068-***-****/ 073-***-****
Email: ady2rd@r.postjobfree.com
Licence: Code B (8)
I am a confident and articulate individual seeking employment as a Personal Assistant, Receptionist, Administration Clerk or Assistant. I have excellent communication skills and read, write and speak English, Xhosa fluently. I am fully computer literate at an intermediate level and am familiar with MS. Word Excel, Power Point, and Internet & Email. I have good telephone etiquette and interpersonal skills. Recently attended SA-SAMS Workshop 20 January 2020.
EDUCATION
Course
Name of Institution
Year
Marketing management
Damelin College in Eastern Cape
2008
Art and Design
Buffalo City college in Eastern Cape
2002-2004
Matric
Hlokoma High school in Eastern Cape
2001
COMPUTER SKILLS
Syspro
Pastel Sage
MS Word
MS Outlook
MS Excel
MS Power point.
RESUME OF EMPLOYMENT
Date of Employment
February 2017 to current
Type
Founder
Employer
Zangs Women Empowerment Program (ZWEP)
Position Held
April 2016 - Dec 2017
Retrenched
Phoenix DPC (Digital Print Concepts)
Data Capturing
Aug 2015 – March 2016
Volunteer
Tom Panyana J.P. School
Basic Admin Clerk
May 2015 - July 2015
Contract
Mthente Research & Consulting services
Researcher
Oct 2013 – Feb 2015
Contract
Excess Luggage
Shipping clerk
2005 - Feb 2012
Resigned
Modek roof sheeting company
Sales representative
2004 - 2005
Promotion
Vesta / Modek
Consolidator
EMPLOYMENT HISTORY
I have been working in the organisation called Zangs Women Empowerment Program (ZWEP) since February 2017 to current, the organisation is not funded, I have been working to keep busy. I am also a member of Women Ikhwelo Network (WIN).
Name of Company
Phoenix DPC (Digital Print Concepts)
Date of Employment
April 2016 – December 2017
Position Held
Data Capturing
Reason for Leaving
Contract
Duties:
Answering -phone calls, greeting visitors and make refreshments.
Filing, fax, scan and photocopy duties
Invoicing (Pastel)
Liaise with Transport Company and generate waybills.
Taking Photos of our finished Vehicle
Branding and load on the server
Loading of Job Cards and Updating on Excel
Dealing with Accounts (Debtors Receipts)
Processing Recon’s for Suppliers
Debtor’s Collection and sending statements to clients.
Attending to Accounts Queries.
Name of Company
Tom Panyana J.P. School
Date of Employment
Aug 2015 – March 2016
Position Held
Basic Admin Clerk
Reason for Leaving
Volunteer
Duties:
Keeping of files and school records
Data Capturing
Reconciling of School Financial Statements
Developing and maintaining of School Budget
Central to Developing, Reviewing and Implementation of
Government Policies
Developing Policy; Reports; Communication Plan Maintaining Learner, Educator and Staff Records
Attended ANA and SA-SAMS Workshop
Name of Company
Mthente Research and Consulting services
Date of Employment
May 2015 to July 2015
Position Held
Researcher
Reason for Leaving
Contract
Duties:
Verification of information from the clients.
Google search
Interviewing people over the phone for different projects.
Epi Data capturing
Name of Company
Excess Luggage
Date of Employment
October 2013 to February 2015
Position Held
Admin and Shipping clerk
Reason for Leaving
Contract
Duties:
Answer Calls, marketing and liaise with customers
Data Capturing, generating waybills, quotes and filing.
Invoicing using Simaling programme.
Picking, packing and shipping of orders to customers
Weight and calculation check for shipments
Courier requirements for shipments
Name of Company
Modek roof sheeting company in Cape Town
Date of Employment
Nov 2009 - Feb 2012
Position Held
Sales representative
Reason for Leaving
Resigned
Duties:
Dealing with Customer queries and complaints.
Assisting customers with requests for products information and keep in contact.
Conduct sales telephonically and over the counter.
Actively seek opportunities to create new business.
Manage customer “call off” stock requirements.
Assist with weekly and monthly stock counts.
Liaise with Transport Company.
Negotiate and issue quotations and price lists and offer solutions.
Liaise with factory on production lead times and daily follow up on orders.
Taking minutes on Sales Meetings
Visit Customers with one of the External representatives
Name of Company
Modek roof sheeting company in Eastern Cape
Date of Employment
2006 - 2009
Position Held
Internal Sales Assistant
Reason for Leaving
Transfer to Cape Town
Duties:
Dealing with Customer queries and complaints.
Assisting customers with requests for products information and keep in contact.
Conduct sales telephonically, over the counter and manage sales department on managers absence.
Achieve 100% accuracy when processing orders.
Running of Syspro system for orders, reports and spreadsheets.
Assisting with stock counts whenever necessary.
General admin duties e.g. filing, quotes etc.
Liaison with external sales department.
Transfer stock to the other branches (Modek and Vesta).
Invoicing of Defy stock (use Syspro system).
Name of Company
Modek roof sheeting company in Eastern Cape
Date of Employment
2005 - 2006
Position Held
Receptionist/ Secretary
Reason for Leaving
Promoted
Duties:
Controlling Switchboard and keep diary up to date.
Typing Letters and important documents for HR Manager.
Organize meetings and refreshments and take minutes.
Book flights and accommodations
Name of Company
Vesta / Modek
Date of Employment
2004 - 2005
Position Held
Consolidator
Reason for Leaving
Promoted
Duties:
Spray, trimming bath tubs and packaging.
STRENGHTS
Leadership Skills (Founder and Director Zangs Women
Empowerment Program (ZWEP)
Communication Skills
Good Interpersonal Skills
Ability to work under pressure
Ability to work independently and in a team
Customer Service
Attention to Detail
Creative
Professional
KEY SKILLS
Effective team leader who builds relationships of trust and credibility and collaboration.
Applies a fair and consistent approach to managing people and situations.
Competent decision maker weighing up situations and making informed and careful decisions.
Provides innovative ideas or solutions to organisational problems or processes.
Seek opportunities to accept responsibility and accountability.
Willing to take on new tasks, learning new work and developing existing skills.
Adaptable and flexible, encouraging others during times or change.
Demonstrates a commitment to achieving both personal and organisational goals.
REFERENCES
ZWEP
Asanda Rulashe (Director)
Pheonix DPC
Chandyce Falconer (Office Manager)
Tom Panyana Junior
Primary School
Ms N. Tola (Principal)
Excess Luggage
Sylvia Burd (Manager)
Modek in East London
Jenny Breetzke (Supervisor)
Contact this candidate