Customer Service Representative
Resume:
Andrnique Boyd
Expertise in fast paced customer service and people-oriented
environment . Experienced in training employees, phone etiquette and problem - solving with assisting customers' concerns and questions . Houston Tx
*************@*****.***
EXPERIENCE
State Collections — Healthcare Customer Service
FEB 2023 - CURRENT
Responsibilities consist of answering 60+ calls a day Inbound and Outbounds to two clients (Kaiser Permanente ) as the primary and (Vanderbilt University Medical Center) as the secondary . Other responsible duties are handling medical billing, resolving general questions regarding insurance, financial assistance, and processing payments calls And utilizing established work queues and call pools as necessary to collect data using EPIC and spreadsheets . Adhering to all FDCPA, FCRA, HIPPA and other applicable laws.
Lundens Of Houston —Executive Dispatching Assistant MAR 2021 -DEC 2022
Responsible for answering 50+ calls a day, handling insurance, dispatching and assisting customers and clients with vehicles and purchases . Scheduling appointments for multiple services . Collecting data using spreadsheets to account payments and organizations. Working 24hrs to resolve and assist late night truck drivers with issues and concerns . Eco Services — Customer Service Representative
JAN 2020 - MAR 2021
Fostered a friendly, warm and exceptional customer service experience while checking in visitors . Scheduling interviews between new potential candidates and clients . Organizing schedules and high value information into computer systems organizing and arranging meetings .Taking customer service calls resolving issues,
Macy's — Customer Service Representative
OCT 2019 ( Work Every Seasonal)
Providing product information and assisting customers with concerns . Helping an average of 100+ more customers per day, facilitating supply and having great communication flow with vendors and customers. Charting consultations, fulfillment orders and preparing for shipping all while assisting other departments, online and on call customers . RCS Carnival — Rodeo Assistant
FEB 2015 - MAR 2018 ( Spring Break Seasonal )
Warm welcoming to Clients and employees as they arrive . Carrying out administrative tasks including product inventory check of all gaming stations
. Assisting seasonal employees with badges and applications .Scheduling interviews and organizing training and calls . Assigning new clients of station holding and collecting contracts to input into the office system . EDUCATION
HCC, Houston — B.A
AUG 2022 - PRESENT
Majoring in Mass Communications,expecting to graduate in May 2025. Kipp Sunnyside High School, Houston— Diploma
AUG 2015- JUN 2019
Graduated in June 2019 and received a diploma .
SKILLS
● Customer Service Oriented.
● Multitasking & Prioritizing.
● Familiarity With Microsoft Office/Excel as wells EPIC
● Professional Phone Etiquette.
● Effective Problem Solving.
● Fast Paced environments
● Employee training and development .
● Digital Database
● Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration
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