ABOUT

Highly motivated and customer focused professional

with 4+ years of experience in providing exceptional customer service. Proven track record of resolving customer issues and customer satisfaction. Possess excellent communication and interpersonal abilities to effectively collaborate with cross-functional teams, stakeholders and clients. Results oriented with with a strong focus on business administration and executive management.

CONTACTS

SKILLS

Excellent communication skills

Office management and administration

Empathy and patience towards customers

Adaptability and flexibility

Problem solving skills

Computer literacy

REFERENCES AVAILABLE UPON REQUEST

SHARON MAKOMBERA

Chitungwiza, Zimbabwe

ady2q2@r.postjobfree.com

263-***-***-***

WORK EXPERIENCE

Puttery Barn Restaurant (2022 – Present)

Customer Service Representative

Greeted every guest with a smile making them feel comfortable and also creating a friendly warm environment

Paid close attention to customer preferences and requests hence ensuring that guests’ needs are met to enhance their dining experience

Strived to deliver orders accurately and in a timely manner Hammer and Tongues of Africa Holdings (2021 – 2022) Customer Service Officer

Counted and handled cash transactions. Operated the cash register and ensured the accuracy of transactions

Used the (POS) system to process sales, scan products and generate receipts

Processed orders online and also handles our social media accounts Bon Marche ( OK Zimbabwe) (2016 – 2018)

Cashier/ Administration

Successfully resolved over 50 customer complaints in 2017, ensuring customer retention and loyalty

Implemented up-selling techniques, resulting in an increase in transaction value by 14%

Used the POSI system to process sales, scan products and generate receipts

Successfully achieved and exceeded monthly sales targets by 20% Dashina Investments (2005 – 2010)

Administration

Engaged customers on social media on latest products and services

Led a cross-functional team of 7 members to develop and implement strategic initiatives that resulted in a 20% increase in annual revenue

Collaborated with the inventory team to ensure accurate stock levels and minimize out of stock situations

Paid close attention to customer preferences and requests hence ensuring that clients’ needs are met

Worked closely with the manager and supervisor with regards to purchasing product and equipment

EDUCATION

MIDLANDS STATE UNIVERSITY

2018 - 2021

BACHELOR OF COMMERCE HONOURS IIIBUSINESS MANAGEMENT G.C.E Ordinary Level

2002

8 Ordinary Level subjects including Maths, Science and English Business Administration

https://www.linkedin.com/in/sharon-makombera-2ab6a71b4

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