Customer Service Data Entry

JUDY KOTLESZKA

***** ***** ****** ***** ****** Lake Village, Largo, FL 33773 Home 727-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Highly motivated and recently certified Pharmacy Technician with extensive pharmacy laboratory training. Solid foundation in prescription processing, pharmaceutical calculations and pharmacy procedures.

Client-focused Sales Representative with 8+ years of providing solutions to customers. Solid understanding of client confidentiality.

Top producing sales professional and expert in the Retail Sales industry. Dynamic communicator who consistently exceeds goals and company expectations.

SKILLS

Patient confidentiality

Committed to quality assurance

Interpersonal communication

Data entry

Conflict resolution ability

Multitasking

Data entry specialist

Motivated self-starter

Drug storage procedures

Work History

Pharmacy Technician, 10/2017 to Current

CVS-Pinellas Park, FL

Reviewed and verified customer information and insurance provider information

Efficiently operated cash register and handle cash, checks, and charge transactions

Verified and labeled prescriptions with the 8 point check

Customer Service Representative, 09/2016 to Current

CVS- Pinellas Park, FL

Greeted customers entering the store to ascertain what each customer wanted or needed

Recipient of multiple positive reviews acknowledging dedication to excellent customer service

Communicate with vendors regarding back order availability, future inventory and special orders

Routinely answered customer questions regarding merchandise and pricing

Customer Service Associate, 07/2012 to 5/2013

AppleOne Employment Services – Clearwater FL.

Politely assisted customers in person and via telephone

Entered Data promptly and efficiently with a 100% accuracy rate

Answered customer telephone calls promptly and in an appropriate manner.

Finance Representative, 05/2011 to 05/2012

Analyzed departmental documents for appropriate distribution and filing

Obtained documents, clearances, certificates and approvals from local, state and federal agencies

Performed initial client assessment and analysis to begin research process

Sales Consultant

Self Employed

Established new customer accounts through perseverance, dedicated cold calling and exceptional service

Processed credit and debit card payments to complete the purchasing experience

Provided pricing information to customers regarding specific products

EDUCATION

Associates of Arts: Pharmacy Technician, 2018

Rasmussen College –

Microsoft Office User Specialist Certification, 2001

PTEC –

Hospitality and Travel Tourism, 1993

Travel Agent Travel Academy –

High School Diploma: 1985

Clearwater High School – Clearwater, FL

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